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Reviews for Matthew Best
Prescott
Did a fantastic job and answered every question I had
FHA 30 Year Fixed Kentucky
Lynn Ledford's Review
Thanks for your help.
Lynn's Tip: Have your papers organized before you start the process.
Conventional 30 Year Fixed Kentucky
Delays at end of process
There were delays at the end of the process. Explanations were and remain vague (not that it matters at this point). First scheduled for 5/24, then 5/25, then 5/29, at which point I had to do all of the follow-up as to the time of actual closing. I called around 11 am to confirm 1pm closing was still on, and was told to call back at 12. REALLY?? Very unprofessional, disorganized, and confused.
Sandra's Tip: Heidi Harper was on top of it! Enjoyed working with her.
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the nature of our industry, we apologize if there was something was missed or unanswered. We regret any miscommunication. We will use this experience as a training opportunity for our company.Conventional 30 Year Fixed Kentucky
OK Lender
My experience with FBC was pretty typical. I have not moved in 25 years but I have refinanced three or four times during that period. The people were all friendly and professional. They always needed their information or additional documentation in a big hurry, which I complied with every single time, but when I needed key pieces of information like say - the final dollar amount needed at closing, nobody seemed to be in a hurry to get that to me. Many of my questions went unanswered or I had to ask more than once, while I always responded quickly and completely to everything that was asked of me. That was pretty much how my other experiences went so I'd say FBC falls right in line.
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the nature of our industry, we apologize if there was something was missed or unanswered. We regret any miscommunication. We will use this experience as a training opportunity for our company.Conventional 30 Year Fixed Kentucky
Good Job
They handled everything a professional way.
FHA 30 Year Fixed Florida
Very reliable and helpful company
Everyone in this company worked very hard for us. We had a tricky time with builder issues and they were on it at every curve. Appreciated all of the hard work they provided all the way to the closing table. Calls were always returned quickly with all questions answered.
Conventional 30 Year Fixed Kentucky
