Reviews for Matthew Best
My experience with FBC was pretty typical. I have not moved in 25 years but I have refinanced three or four times during that period. The people were all friendly and professional. They always needed their information or additional documentation in a big hurry, which I complied with every single time, but when I needed key pieces of information like say - the final dollar amount needed at closing, nobody seemed to be in a hurry to get that to me. Many of my questions went unanswered or I had to ask more than once, while I always responded quickly and completely to everything that was asked of me. That was pretty much how my other experiences went so I'd say FBC falls right in line.
Lender ResponseWe apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the nature of our industry, we apologize if there was something was missed or unanswered. We regret any miscommunication. We will use this experience as a training opportunity for our company.
Conventional 30 Year Fixed Kentucky
Very reliable and helpful company
Everyone in this company worked very hard for us. We had a tricky time with builder issues and they were on it at every curve. Appreciated all of the hard work they provided all the way to the closing table. Calls were always returned quickly with all questions answered.