Lisa Doherty

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Customer Reviews

3.7 of 5
9 Reviews
Responsiveness 50%
Product met needs 86%
Competitive rate 63%

Reviews for Lisa Doherty

19 days ago at 5:57 PM
Recommend's Lisa

Not your typical lender

I have bought and sold several properties over the years and Lisa Doherty made the process super easy. She always stayed connected and returned my calls. Highly recommend her.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 07, 2021 at 5:20 PM

Worst experience ever

This is not the first time I have purchased a home and jet loans had made it a nightmare. Trying to get my loan officer to contact me back was a journey in itself. We went through 3 weeks of no contact only to find out 2 days before that they needed everything for us to close. After moving mountains to try and get everything my loan officer needed, she did not communicate anything to us until 5:55PM EST each day. When purchasing our point discount, I had contacted her to gain more insight before we agreed on anything. She stated that she will call me back, which was a couple hours later. I understand everyone has a life after work, but if you send a customer a document at 5:55pm needed a decision, you should expect to explain the pros and cons. After not getting the explanation, and agreeing on a point purchase at a certain price, my loan officer failed to inform me that the rate has changed and it would be more expensive then what we were initially quoted. Each time we received our loan disclosure, it had a different cash to close price. Even up until the day we were suppose to close. To put the cherry on this cake, our loan officer had given us the clear to close, only for us to arrive at the title office to find out we were not able to close that day. Overall, it was a hard process and I would recommend going somewhere else. You would save money in your time. I had wasted days and nights trying to figure out the loan. I understand saving money on using the sellers loan office, but save yourself the opportunity cost of time and find someone reliable.

Xue's Tip: Get a different loan officer. If you choose to go with this lender, I would definitely be prepared to be ignored or follow up constantly. Make sure all communication is documented via email, as they pin it on you if you cannot close on time. Also, calculate all of the numbers yourself and get a breakdown of your disclosure. I had gotten 4 different numbers, 3 of them had the same rate.

FHA 30 Year Fixed Florida

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June 24, 2021 at 8:53 AM

Communication wasn’t great- check all the details

While I’m sure lenders are busier than ever, it’s important to be accessible and accurate. I found it difficult to get a hold of our originator, she overestimated the closing costs that they’d be covering, and made an error on our mortgage rate when we locked it in, after it took a few days of us to get her to lock it in.

Jeffrey's Tip: Likely the closing costs aren’t worth going with this company. You like to feel secure and in good communication with your mortgage provider, but our experience was anything but. They were hard to get a hold of, overestimated the closing costs they’d pay (likely a sales tactic because it worked), took a few days to lock in our mortgage rate (another sales tactic without the buyers best interest in mind), and made an error on the mortgage rate that was quoted. Not worth the headache.

VA 30 Year Fixed Florida

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June 03, 2021 at 9:20 PM
Recommend's Lisa

Great service Lisa Doherty was the best

Great service Lisa Doherty and her team was great she always answer calls and all questions and made me and my wife feel comfortable with the process. I would truly refer family and friends only of Lisa could help them.

William's Tip: Request Lisa Dorherty

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 13, 2021 at 5:14 PM
Recommend's Lisa

Professionalism

Lisa is a very dedicated professional.. She is thorough in explaining all the complicated processes required in securing a mortgage and went above and beyond to assist in obtaining all the documents. She and her colleagues are great.

John's Tip: If you haven't applied for a mortgage in the last 25 years be prepared for a seriously complicated process.

Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs

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December 30, 2020 at 11:49 AM
Recommend's Lisa

FAST AND EFFICIENT

Lisa worked efficiently and fast to process our loan since we barely had a 30 day window between selling our home and getting into a new one. She was with us every step of the way and always in constant communication. It was the easiest loan experience ever! I loved the videos that were sent to update each step of the loan process. I cannot thank Lisa and her team enough for helping to make our dreams come true!

Margaret's Tip: A++++ Service!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 12, 2020 at 6:49 PM

Not a magical first time home buying experience

To be honest, it wasn't the best experience. I am in the mortgage industry and there was an extreme lack of communication on the lender side. My closing date got pushed out several times and finally closed in 2 months. Typically a purchase is 30 days. I had several questions with my final CD and when I showed up to the closing table was shocked at how things changed and nothing major changed on my end from the documentation provided. And if I wanted to change my loan back to the original I wouldn't have been able to close that day, and I was literally sitting at the closing table. Closing took 4 hours because the lender didn't wire the full amount. If you are wanting/needing closing costs covered, just know it is probably not going to be the best experience. I've chatted with my neighbors and my story was not the only insane experience.

Jessica's Tip: If you are wanting/needing closing costs covered, just know it is probably not going to be the best experience. I've chatted with my neighbors and my story was not the only insane experience.

Conventional 30 Year Fixed Florida
Loan met my needs

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December 11, 2020 at 7:53 AM
Recommend's Lisa

Lender Critiques

Very harrowing experience

Brenda's Tip: The process could have been much better if the organization did not change during the processing of my transactions and more upfront requirements should have been given as the process moved along

FHA 30 Year Fixed Florida
Loan met my needs

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October 22, 2020 at 12:32 AM

Great customer service

Always one phone call or email away for any questions and concerns that we had

FHA Florida

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