Jacquelyn Hohman

88% of customers would recommend Jacquelyn Hohman

Are you a customer of Jacquelyn Hohman?

Customer Reviews

4.8 of 5
16 Reviews
Responsiveness 100%
Product met needs 100%
Competitive rate 100%

Reviews for Jacquelyn Hohman

11 days ago at 1:54 PM
Recommend's Jacquelyn

Excellent

Jackie was so positive and helpful through our entire refinancing. She was thorough and followed up on request very quickly. Her personality is so energizing one cant help they have found someone who wants to help you find solutions and resolution to the issues that are presented.

Martin's Tip: Be prepared to have information handy to answer questions that come up during the process.

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

Share  
11 days ago at 10:37 AM
Recommend's Jacquelyn

I highly recommend Jackie Hohman

Jackie has been such a blessing to work with. She is very thorough and has made this process very doable and easier than expected. She went above and beyond to help me not only with the refinance but also with her contacts to save me $3K/year on my mortgage insurance! Although we met through this process, I feel like she is a lifelong friend! She is personable, caring and committed to her word. There are many loan officers to select from but I am very thankful I was led to select Jackie!

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

Share  
24 days ago at 10:14 PM

A Truly Helping Hand

Jackie was so easy to work with and made the entire process far less stressful than I’ve experienced before!

Conventional Texas

Share  
January 09, 2019 at 11:46 AM
Recommend's Jacquelyn

Refi

Jacquelyn made this easy and stress free the entire process. She was always a phone call away if I needed her...

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

Share  
December 27, 2018 at 4:19 PM
Recommend's Jacquelyn

Awesome Loan Officer

Jackie was awesome to work with. Would highly recommend her to others.

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

Share  
November 30, 2018 at 10:15 AM
Recommend's Jacquelyn

It was like a family affair

Working with Jackie was like being part of our family. Very involved and up close and personal. Making sure we knew what was happening every step of the way even into the late hours of the night. She is truly a gift to anyone looking to refinance.

Ronald's Tip: Make Jackie your one stop shop.

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

Share  
November 17, 2018 at 2:40 PM

Worst loan experience ever

Jackie was unorganized, lacked good communication and the e-doc website was a mess. Jackie could easily have provided a basic timeline for us of what to expect (eg: "sign applications today, two weeks later sign this, two weeks later we will schedule a closing near you, these are the options for times, etc." ). She emailed us with "this must be signed and sent back to me by 9pm today” at 2pm but we were at work and didn't see the email until 7pm. A heads-up at the beginning of the process would have been helpful. She was very concerned about closing the same month (but we didn't care) and she kept bringing that up that things needed to be completed quickly "in order to close by the 30th.” (We knew she was anxious, but we weren’t; this was a big decision for us but she kept rushing us.) The worst part of the entire process was their e-docs website; it would loop us around from logging in, signing the document and then logging the other person in to sign the same documents while wiping out the first person's signature; it was as if the password wasn't set correctly for the second person. We had issues every time something needed to be signed. We finally had to print, sign, scan and send back. Jackie kept indicating that using our phone or iPad or tablet might be causing the issue; we kept telling her we only used a desktop computer during the entire process. The forms we needed to sign at closing were not completely filled out; we had to call her to finish filling them in during the closing. Jackie also never confirmed our job titles or how we sign our names; both were wrong (we both sign with our middle initial) on the final documents but by then it was too late to correct. It was my (at least) seventh closing and the most frustrating experience.

Lisa's Tip: Go elsewhere; ask for a timeline upfront; confirm the loan officer knows how you sign your name; ask if they have issues with their e-docs program.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the complex nature of your loan program, we are required to ask for many documents that are submitted to multiple levels. If there was a duplicate request, we regret this miscommunication. We will use this experience as a training opportunity for our company.
Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

Share  
October 03, 2018 at 12:50 PM
Recommend's Jacquelyn

Very helpful.

Jacquelyn was very helpful in every way. If I had a question at anytime it would be answered and I recommend her to a friend.

Other 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

Share  
August 09, 2018 at 10:12 AM
Recommend's Jacquelyn

Great Service

She always kept us informed and was very knowledgeable and friendly

Other Texas
Responds quickly
Loan met my needs

Share  
August 03, 2018 at 8:46 PM
Recommend's Jacquelyn

Carol's take

This was a great experience, Jackie was professional & efficient

Carol's Tip: Get all your requested paperwork in ASAP.

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

Share  
June 20, 2018 at 10:28 AM
Recommend's Jacquelyn

FBC Loan

A little confusion at times but was none very professionally.

Conventional 15 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

Share  
February 02, 2018 at 4:32 PM
Recommend's Jacquelyn

Great experience

From the very first contact I had with Jackie Hohman I could tell that she really cared about individuals. She explained options with me. She told me about FBC and policies. At any time that I had a question she had a answer for me. She helped all the way threw the process and would help me to fill out the application and the many forms. She was very pleasant every time I contacted her. I wish there was a lot more people in the world with her attitude and love. You can tell she enjoys her job and she enjoys helping people. She even followed up to be sure everything went well at signing.

Donald's Tip: If you do not like the person you are talking with ask for Jackie Hohman you will be very pleased with her.

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

Share  
January 09, 2018 at 11:48 PM
Recommend's Jacquelyn

Jackie Hohman

Working with Jackie was one of the most positive experiences we have had! She was professional and completely dedicated to making our refinance as easy as possible. She stayed on top of everything and made herself available to us 24 hours a day! I will recommend her to friends and family from now on. Not only did she do a fabulous job I feel we gained a friend!!

Dayonne's Tip: Choose Jackie Hohman and the rest will be easy!

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

Share  
October 04, 2017 at 11:40 AM
Recommend's Jacquelyn

Loan Experience

Clear instructions was provided. May tools/forms were online and could be signed off online which made the process much easier to complete.

Joan's Tip: Get a list of documents you will need to provide at the start of process. Some documents may take you extra time to obtain especially if you need to get an original.

FHA 15 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

Share  
September 06, 2017 at 10:08 AM
Recommend's Jacquelyn

Excellent Service

Jackie Hohman was absolutely one of the best mortgage loan officer I've had the pleasure of working with. When no one else would help me she stepped in an offered to help me. She kept me updated, provided info, always readily available & made me feel so at ease throughout the process.

Monica's Tip: Trust that FBC has your best interest at heart.

Conventional 30 Year Fixed Rhode Island
Closed on time
Responds quickly
Loan met my needs

Share  
June 28, 2017 at 9:58 AM
Recommend's Jacquelyn

Phenomenal customer service

We can't say enough good things about the experience and personal attention that we received from Jackie Hohman. She held our hand throughout the entire process and demonstrated her knowledge and expertise by her unyielding focus on getting our mortgage loan processed and completed. This type of customer service is far too rare; we will use her each time we have mortgage related issues and questions in the future. Hang on to this young lady - she's a keeper!

Derwood's Tip: Have patience and practice your signature

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

Share  
Advertisements