Deb Elfrink

67% of customers would recommend Deb Elfrink

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Customer Reviews

4 of 5
10 Reviews
Responsiveness 70%
Product met needs 100%
Competitive rate 80%

Reviews for Deb Elfrink

September 05, 2015 at 8:40 PM
Recommend's Deb

Great Team and Great Services

Thank you so much to Lessie Reyes, Deborah Elfrink and Ellen Bramer for making our first time home buying experience smooth and easier for us. Thank you for all the help, guidance and assistance you all provided us. More power to all of you.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 05, 2015 at 8:35 PM

Great team!

Thank you so much first of all to my our realtor Ms Lessie Reyes, to Deborah Elfrink and Ellen Bramer for all the help and assistance through our loan process. As First time home buyer you made the process smooth and easier for us. Thank you so much! Your such a wonderful and great team, more power to all of you!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 08, 2015 at 9:16 AM

Unsatisfied customer

Unfortunately, I am very displeased with the service provided by Deb Elfrink. Other than the initial intake telephone call, I would have never spoken to her again had I not called. Her assistant is wonderful in requesting documents, although does not explain why certain things are required (ie, a letter of how long you lived at an address over a decade ago). Deb sends documents for you to sign but does not explain them. she locks rates for a very short term making me believe there are incentives to do so. My realtor had to stay on top of her regarding deadlines. If I did not have such a great realtor or have any knowledge of the process, Deb would have made this process even more torturous than it already is. I do not believe she is looking out for customers, just getting paid to do as little work as possible.

Joann's Tip: Do not use her. if you do, read every line.

Lender Response
We apologize for your experience with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with FBC Mortgage, LLC.
Conventional 15 Year Fixed Florida
Loan met my needs

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February 22, 2015 at 11:58 AM
Recommend's Deb

Very Helpful

Very professional and friendly, answers all questions and helps in every way.

Dan's Tip: Highly recomended

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 16, 2013 at 5:45 PM
Recommend's Deb

Deb Elfrink is outstanding

Deb Elfrink answered all of our questions, returned every call in a thoughtful, timely manner and made herself available during the entire process. She responded early in the morning, late at night and even on a major holiday. I absolutely recommend Deb and FBC Mortgage to anyone and everyone. FBC Mortgage is truly an outstanding organization.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 06, 2013 at 10:13 AM
Recommend's Deb

Loan survey

I'm 100% satisfied with the process and customer care.

Lender Response
Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your experience with FBC Mortgage.
VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 02, 2012 at 9:11 PM

Questionable credit report charges never explained.

The closing costs statement that was sent to us the day before closing had costs which were not computed correctly. On the day of closing, while the closer had the correct statement (with corrected math), no corrected statement was ever sent to us prior to closing for review. Additonally, there was a huge difference in estimated and actual fees charged for the credit reports, so I asked Deb about the charges. While she forwarded me a copy of the credit report invoice, I had to send follow-up emails a couple times since I never got a reply from her. She said she would get back to me once she heard from the credit report agency, but I never heard back from her and never did get an answer to my question concerning the credit report charges. [During the loan process, Deb did respond in a timely manner to all my questions, however once we closed (after we got the statement of charges), she wasn't very responsive to my emails.]

Lender Response
We apologize for your experience with FBC Mortgage. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with FBC Mortgage.
Other 30 Year Fixed
Closed on time
Loan met my needs

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November 02, 2012 at 8:38 PM
Recommend's Deb

Florida condo

We cannot say enough what a positive experience we had during this process. Deb and her staff were always patient and understanding as well as highly professional. All of our questions were always handled in a timely manner. Most importantly they also had a way of making us feel that they really were looking out for us. We now have found the perfect mortgage company, thanks to Deb Elfrink. and her wonderful staff. As always , Bernard and JoAnn Jackson

Bernard's Tip: Just call Deb , she is the best!

Conventional 30 Year Fixed
Closed on time
Responds quickly
Loan met my needs

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