Reviews for Chris Austin
Awesome Loan Officer
First of all thanks for the experience of allowing us to become new home owners, I thank God for placing Mr. Chris Austin in our path and life he is such a professional at what he do if you have any type of question concerning your loan process he’s always there when need sending nice videos of each progression just listens and gives back feedback never to busy to email you back you might can’t reach him on the phone but he was very quick to respond to all emails also I would like to send a great shout out to Mrs. Kenia who I really really really appreciate for every call video conversation we’ve had keep up the good work I can see great things in you all future may God bless the whole jet loan company
Michael's Tip: Go to Jet Loan and dream Finders Home builders for all you loan and house needs
FHA 30 Year Fixed Florida
Very disconnected loan officer
The whole process from beginning to end of our loan was extremely frustrating and disappointing to say the least. We were told we "had to go with" Jet Home loans in order to purchase our home through Dream finders even though we were already approved and working with another lender. Our loan officer Chris Austin was nice and very knowledgeable in the beginning and told us we could contact him at anytime with questions. When we did call or text him he was always busy at his son's soccer game or was not in the office. We would have to wait several days for him to get back to us and that was after multiple phone calls and text messages inquiring about answers. It got to the point that the information Chris was giving us was either contradicting or out right incorrect that we had to have our realtor ask questions for us to get any kind of direction. There were times where we had to send him the same documents over and over again because he either forgot about them or lost them. Our realtor had to send documents over 4 times to him to get him to apply our credits correctly to our loan. Our final closing documents that were sent to us 3 times (all with different dollar amounts) were all incorrect and then he tried to tell us we were paying more to close from documents that we did not sign or even see. It took me cursing him out through text to get answers on whether or not we were cleared to close and what the exact dollar amount we needed to wire less than 24 hours from the closing date and time. He never included me in the text conversations he had with my husband, and never updated us on the progress of our loan, we had to stay on top of him every step of the way. My husband and I were on the loan together but the only time I spoke with Chris was in the very beginning when we were introduced to him and on the last day when I cursed him out in order to get some clear answers from him on closing. Chris is extremely disorganized and a poor communicator with potential homebuyers in turn causing unnecessary stress and confusion. If it weren't for me keeping on top of him and sending in the required documents multiple times, we would not have closed because Chris did not review anything until 2 days prior to closing and then when he did, he had questions from our bank statements which could have been answered 6 months prior instead of 48 hrs from closing and our loan being sent back to underwriting where his manager had to get involved. I have done this process before but my husband had not, so he had a lot of questions and without my prior knowledge of home loans, we would have lost our house and it would have been due to Chris's lack of organization and competence in what he was responsible for and making sure his buyers understood everything.
Molly's Tip: Stay on top of your loan status yourself, never wait on the loan officer. Make sure you copies of all your documents
FHA 30 Year Fixed Florida
I would like to take this opportunity to say that I have closed on two other mortgage loans and this by far was the smoothest one. Thank you to Jordan and Chris for the excellent service, and Jordan was always pleasant to talk to even when I got a little aggravated. I’m so blessed and happy that I had the chance to work with you all. My house is awesome and I’m so excited. Merry Christmas and Happy New Year.
Cynthia's Tip: Awesome job
FHA 30 Year Fixed Florida
Jet HolmeLoans was great to work with. Chris always kept me informed of the process status, to include informing us of any possible challenges.
Jason's Tip: The FBC Mortgage application used to track the loan process is a bit annoying at times. Towards the end of the loan process we regularly received notifications of outstanding items to completed. However, after logging in the application would state there were no items to complete.
VA 30 Year Fixed Maryland
Good customers service
When I was in the process of buying a home I tried three different lenders, their rates were very high . Dream Finders (My seller) told me about Jet HomeLoans. When I reached out to Jet HomeLoans it took them about an hour to gather all my info to pre approved me, and they pre approved for amount I never thought I could qualify for. Jet HomeLoans made my home buying process so easy. Their loan Originator Chris Austin is always available, easy to reach,friendly and very knowledgeable. I am a first time home buyer did not know a lot about home buying. I called Chris almost every day during my home buying process with questions,he will answer and explain to the simplest way possible. I learned so much from Chris Austin about home buying. I can buy my second house without using a real estate agent.
James's Tip: Jet HomeLoans rate is very low and their loan Originator are very knowledgeable.
USDA 30 Year Fixed Maryland
The buyer experience
My overall experience was excellent with Chris Austin. He got my process started off on the right foot. He kept me informed of what was needed and assisted me when I had question.
STANLEY's Tip: It need to be more clear on what can be block out on documentation.
VA 30 Year Fixed Florida
Communication could have been better
Not really the originators fault but I didn't hear from Jet Home Loans for almost 2 months after my loan went into underwriting. After reaching out to them come to find out my original loan officer is no longer there and I have to start over with less than 30 days to close (completion of my new construction home). I'm a pretty understanding person, things happen but this was egregious and they never said anything that resembled an explanation. Communication was further complicated by me being out of the country and probably COVID as well to some extent. In the last few days til closing which changed 3x (frustrating and the most frustratingis that the last time was on the day of) the explanation as to why the delays was lacking. The process itself seemed rather easy and efficient some nuances that may not apply to all situations could stand to be reviewed as they are a bit redundant and antiquated. Overall the experience was ok and I think my loan originator did okay given the circumstances.