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Reviews for Benjamin Navarre
Great Service
Ben Navarre and his team were very pleasant and helpful throughout the entire process. Ben always responded quickly to all my questions and kept me informed of each step. This was our second time of doing business with FBC Mortgage. This is a company I really trust.
Conventional 30 Year Fixed Florida
Outstanding Professionalism and Knowledge
Working with Benjamin Navarre was effortless. His professionalism speaks volumes for the FBC hiring managers and Brand. He was attentive, direct, friendly demeanor while always available to answer all questions, even while on vacation. If I called and it went to voice mail his response time was within 10 - 15 minutes. Via email was even quicker. I was thoroughly impressed by the professionalism and of course the low rate. Was the rate the lowest no but Ben's ability to impart knowledge, direct conversations, professionalism was hands down the deciding factor I could trust and why I continue to use FBC. Since my first loan and refinancing, FBC has proven when all things considered the one to continue to do business with because of people like Ben. The loan process was fluid and easy to execute from the initial quote to completion. The loan processing Team (Ashlea Lapre, Courtney Jimenez, Alex Hines) also displayed identical traits and deserves the same praise as Ben. Great Team!
Z's Tip: Ben did everything correct just shop around so you have something to compare. After the comparison, you to will do business with FBC.
VA 30 Year Fixed Florida
Refinance loan process was seamless
This was our second experience with FBC Mortgage and it was another very positive one. FBC handled our original loan and then our refinance about 3 years later. Benjamin was professional and well versed in the process. We had excellent communication along the way, very responsive, and we were able to close very quickly with no surprises. I would definitely recommend this team!
Eileen's Tip: It is helpful to have your financial information in order before you start this process.
Conventional 15 Year Fixed Florida
VA Refinance
Worked a VA refinance with Ben Navarre - he made the process easy and was a super person to work with on the loan. He kept me informed of the steps along the way and looked for the lowest interest rate to meet my needs.
VA Florida
Great dependable company
FBC has been wonderful from our very first purchase with them. They really want to do business and it shows. Because of our great experience the first time around we refinanced our mortgage with FBC and again they were with us every step of the way. Great job Matt Andre with our initial home purchase and Benjamin Navarre with our refi
FHA 30 Year Fixed Florida
Refinance
It was a super easy process to refinance. Now I have a lower interest rate and shorter term while still paying the same each month!
Brianne's Tip: Patience
Conventional 15 Year Fixed Florida
Efficient
I’ve had a pleasant experience refinancing my home. My Loan officer was patient and flexible in making this deal a success. The team made the process easy and stress free.
Chrystle's Tip: Ask for Ben.
Conventional 30 Year Fixed Florida
Finally completed! Took longer than expected.
Ben was responsive and helpful. The document system was not that intuitive. I would like to have had closing documents to review several days in advance.
Bruce's Tip: Set realistic timelines regardless of the overall volume mortgage company is processing.
Conventional 30 Year Fixed Florida
Fantastic service from start to finish
I had used FBC Mortgage for my new home construction 3 years ago. The ease of the process, the rate, online portal and communication was fantastic, therefore when I wanted to refinance I reached out to them again. Once again, they provided excellent service, a very competitive rate and painless process from start to finish. I cannot thank them enough for saving me considerably with minimal effort on my end!
Conventional 30 Year Fixed Florida
Superb Service
Ben is a credit to FBC and FBC is A1. Also, FBC insurance is excellent, I enjoyed working with Paula and she worked hard to give me great rates and I switched all my policies with them. Thank you all for a great experience.
Sam's Tip: I checked with several companies and they were the best.
Conventional 30 Year Fixed Florida
Best Experience Ever
Ben and Emily were outstanding. I have applied for many mortgages and they were the most responsive and quickest processsors I have ever had.
Other 30 Year Fixed Florida
Jo Nell Hagle
My husband and I were extremely pleased with our refinance process from start to finish. Each professional involved was always friendly, professional and very knowledgeable. Could not be happier with the entire process and would highly recommend.
Conventional 30 Year Fixed Florida
Refinance
He was very informative and helpful
Conventional 30 Year Fixed Florida
Great customer service
Ben navarre was extremely helpful and always looked out for our best interests
VA 30 Year Fixed Florida
Great Overall Experience
Ben is on point! Our overall experience was very smooth. Ben is very responsive and informative throughout the entire process. I must admit I went in a little skeptical on the ease of business. Ben eased all of the concerns we had and we were able to go about our time during this process worry free. We highly recommend Ben and the team at FBC.
FHA 30 Year Fixed Florida
Streamline wasn’t so streamlined
Communication was mediocre. The agent sets the bait and then there is a whole bunch of different people that get involved. It got annoying and we almost went elsewhere to refinance the loan. There was nothing really satisfying about the process.
David's Tip: Ask questions upfront. Be ready to communicate with numerous people even for minor things.
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will take this review and discuss with our Sales Team on how to improve their communication skills. We will also use this experience as a training opportunity for our entire company.FHA 30 Year Fixed Florida
Top Shelf Service!! Second to None.
This is my second loan that I have worked on with Ben Navarre. From start to finish he was professional, had great attention to detail, and explained and executed a clear path to secure my mortgage. I am an investor and purchase a few houses per year. Ben has been, and will continue to be, my first call when it comes time to make another house purchase.
Michael's Tip: Explain what you want. Give him a chance to work through the details. He will find you the best options.
Conventional 30 Year Fixed Florida
