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Reviews for Benjamin Navarre
Refinance
It was a super easy process to refinance. Now I have a lower interest rate and shorter term while still paying the same each month!
Brianne's Tip: Patience
Conventional 15 Year Fixed Florida
Efficient
I’ve had a pleasant experience refinancing my home. My Loan officer was patient and flexible in making this deal a success. The team made the process easy and stress free.
Chrystle's Tip: Ask for Ben.
Conventional 30 Year Fixed Florida
Finally completed! Took longer than expected.
Ben was responsive and helpful. The document system was not that intuitive. I would like to have had closing documents to review several days in advance.
Bruce's Tip: Set realistic timelines regardless of the overall volume mortgage company is processing.
Conventional 30 Year Fixed Florida
Fantastic service from start to finish
I had used FBC Mortgage for my new home construction 3 years ago. The ease of the process, the rate, online portal and communication was fantastic, therefore when I wanted to refinance I reached out to them again. Once again, they provided excellent service, a very competitive rate and painless process from start to finish. I cannot thank them enough for saving me considerably with minimal effort on my end!
Conventional 30 Year Fixed Florida
Superb Service
Ben is a credit to FBC and FBC is A1. Also, FBC insurance is excellent, I enjoyed working with Paula and she worked hard to give me great rates and I switched all my policies with them. Thank you all for a great experience.
Sam's Tip: I checked with several companies and they were the best.
Conventional 30 Year Fixed Florida
Best Experience Ever
Ben and Emily were outstanding. I have applied for many mortgages and they were the most responsive and quickest processsors I have ever had.
Other 30 Year Fixed Florida
Jo Nell Hagle
My husband and I were extremely pleased with our refinance process from start to finish. Each professional involved was always friendly, professional and very knowledgeable. Could not be happier with the entire process and would highly recommend.
Conventional 30 Year Fixed Florida
Refinance
He was very informative and helpful
Conventional 30 Year Fixed Florida
Great customer service
Ben navarre was extremely helpful and always looked out for our best interests
VA 30 Year Fixed Florida
Great Overall Experience
Ben is on point! Our overall experience was very smooth. Ben is very responsive and informative throughout the entire process. I must admit I went in a little skeptical on the ease of business. Ben eased all of the concerns we had and we were able to go about our time during this process worry free. We highly recommend Ben and the team at FBC.
FHA 30 Year Fixed Florida
Streamline wasn’t so streamlined
Communication was mediocre. The agent sets the bait and then there is a whole bunch of different people that get involved. It got annoying and we almost went elsewhere to refinance the loan. There was nothing really satisfying about the process.
David's Tip: Ask questions upfront. Be ready to communicate with numerous people even for minor things.
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will take this review and discuss with our Sales Team on how to improve their communication skills. We will also use this experience as a training opportunity for our entire company.FHA 30 Year Fixed Florida
Top Shelf Service!! Second to None.
This is my second loan that I have worked on with Ben Navarre. From start to finish he was professional, had great attention to detail, and explained and executed a clear path to secure my mortgage. I am an investor and purchase a few houses per year. Ben has been, and will continue to be, my first call when it comes time to make another house purchase.
Michael's Tip: Explain what you want. Give him a chance to work through the details. He will find you the best options.
Conventional 30 Year Fixed Florida
