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Reviews for Ashley Harvin
Ashley Harvin, FBC Mortgage, LLC
Loan Officer, Ashley Harvin and her Assistant Stephanie Lucas are the best people to work with. Every step of the way to my owning my new home; Ashley and Stephanie made sure I understood all the processes. Very professional, knowledgeable and helpful with answers to all my questions. I am so happy with Team Harvin, FBC Mortgage, LLC
Conventional 30 Year Fixed Georgia
Professional, Knowledgeable and Excellent Customer Service
Everyone I had the pleasure of working with at FBC was FANTASTIC!! This is my first house and Ashley and her team made it so easy for me, explained everything in detail and were always available for 150,000 questions! I will be doing any future refi's or purchases through FBC!!
FHA 30 Year Fixed Georgia
Great service, great team, great portal
Ashley Harvin and her team were fantastic to work with and were very responsive throughout the loan process. In addition, the portal that FBC uses is fantastic, well organized and easy to use.
David's Tip: If you are purchasing a new home through Ashton Woods, then go FBC and Ashley as their preferred lender as the process was smooth and efficient.
Conventional 30 Year Fixed Georgia
Responsive and always accessible
Very easy and straightforward process for getting the loan. Loan officers were friendly and quick to respond to any questions/concerns.
Conventional 30 Year Fixed Georgia
The Great Team
Ashley and her team were amazing and professional, they came up with ideas to refinance both homes for a great rate, thank you so much!
Jumbo 30 Year Fixed Georgia
Awesome Customer Service
Ashley Harvin and Stephanie Lucas made my lending experience absolutely easy. They are organized, efficient, responsive and patient with their clients. They explained the process well and kept me up to date throughout it.
Rose's Tip: Ask for Ashley and Stephanie
Conventional 30 Year Fixed Georgia
Awesome Experience!
Ashley and Stephanie were awesome!!!! They made a great team and made my experience a smooth one! I will definitely refer them!
Conventional Georgia
Greatest Experience Buying a Home
I can't say enough GREAT words about Ashley. She was there for us every step of the way. Every time we spoke she was always so kind and always willing to help.
Alicia's Tip: Please use FBC Mortgage and Ashley
FHA 30 Year Fixed Georgia
Good competitive option
Ashley did come to the rescue in more than one occasion to make this happen. Her team...not so much. We got the feeling that the end of the process was more like a hit and miss, where last minute requests put all on the line. She can agree that it wasn't a smooth process. I won't hesitate to work with her again!
Ricardo's Tip: Ask questions and take notes. Hope for the best and be ready for the worst.
Conventional 30 Year Fixed Georgia
Good competitive option
A.Harvin was helpful in getting this done. Her team...not so much. We got the feeling that the end of the process was more like a hut and miss, where last minute requests put all on the line. She can agree that it wasn't a smooth process.
Ricardo's Tip: Ask questions and take notes. Hope for the best and be ready for the worst.
Conventional 30 Year Fixed Georgia
I never want to move again, but I'd use FBC if I did
FBC (more specifically, Ashley & Steph) made everything a breeze. I really hate all this admin/homework-y adult crap more than most, and they made it as painless as possible. Very helpful, even recommended a better insurance provider. Thanks so much!
VA 30 Year Fixed Georgia
Excellence From Start To Finish!
I have never had a more excellent level of customer service from beginning to end. Ashley Harvin and team has made my dream come true. Everything was thoroughly explained and they guided me through every step of my home buying process. I would recommend them and will use them for my future needs. I am beyond fortunate and blessed to have found them.
Sandra's Tip: I can’t stress enough to make sure you utilize FBC Mortgage. They are knowledgeable and current with every type of loan. They are kind, patient and you will be treated with respect. You are not just another loan to them. You become an extension of the FBC Mortgage family.
USDA 30 Year Fixed Georgia
Great Experience
Ashley and Stephanie were terrific, always patient, never grumpy. I’m not a computer expert, but they led me through the process. Could not have been a better experience.
Conventional 30 Year Fixed Georgia
Disappointed in the end
Was extremely disappointed to learn (in final days) that I was never offered a 5% down payment option for VA, which reduced the fee by $5000. Learned from my previous lender that the VA program existed and also was offered 2.375% versus 3.25%!! The interest rate was not competitive. Had to "BUY DOWN" and still was not able to compete. Unfortunate for me, I was not in the position to change lenders and was stuck. Otherwise, I would have switched lenders. On the other hand, the loan processor (Stephanie Lucas) did and fantastic job and appreciate her efforts.
David's Tip: Be more competitive and offer thorough options
VA 30 Year Fixed Georgia
Martin Orlando
The process was easy and smooth. While stress levels got high during the process, Ashley and the team made it easy to reduce that stress.
Martin's Tip: Make sure you have all of your financial documents in an electronic format and easy to send to the loan agents
Conventional 30 Year Fixed Georgia
Great to work with
Ashley and her loan coordinator, Stephanie, did an excellent job with our mortgage!
Conventional 30 Year Fixed Georgia
Best Loan Officer
Ashley and her team are the best
Linda's Tip: N/A
Conventional 30 Year Fixed Georgia
Good mortgage experience
I couldn’t count how many mortgages I’ve had over the years and would rate this experience as one of the best. Ashley and Stephanie were responsive to emails and texts, offering their advice as needed. I do not enjoy the mortgage process with the documents to be submitted, reviewed, signed, etc along the way but this was an easier than normal process. We closed on time, and closing was smooth and easy. I, honestly, hope I never apply for another mortgage but will contact Ashley at FBC if I do.
Conventional 30 Year Fixed Georgia
Refinance
Ashley and her team did a great job helping me through the refinance process.
VA 30 Year Fixed Georgia
Best Loan Officer!
Ashley went above and beyond processing my loan. She kept me up to date every step in processing my loan. Ashley is very personable and it was a pleasure working with her.
Conventional Georgia
Very Satisfied
Vera satisfies with overall process
FHA 30 Year Fixed Georgia
Excellent service
Excellent services with quick action from Ashley and Stephanie. Keep me up to date on the complete process.
VA 30 Year Fixed Georgia
Excellent!!
Everything went so smooth. It was nothing like the nightmare i thought it would be. She was Awesome supportive and efficient! Would definitely recommend her to anyone who's looking😊
FHA 30 Year Fixed Georgia
Great job
Super easy process! Took all the stress out of refinancing!
Conventional 30 Year Fixed Georgia
Awesome Customer Service
Ashley represented the company where I obtained financing for my new home last year. When the interest rates dipped, she thought of me and made contact to inquire about my interest in lowering the interest rate on the mortgage for my home. I wasn't really particularly interested for a number of reasons. Getting the initial loan approved took a lot of work on my part obtaining all the documentation for the underwriters. Then I learned that I could lower the payment significantly and the documentation for the refinancing would be much less. It required very little. I was directed to a secure website where I read and signed the documents electronically. Only one document required a wet signature. The process was smooth and streamlined and made it easy for me. Thank you Ashley and FBC!!
Faith's Tip: FBC is a lender you can trust. They can guide you through the loan process and make it smooth and seamless.
FHA 30 Year Fixed Georgia
Helpful but....
She has been super helpful since the beginning but during this process we feel that she never really communicated with us unless we called or emailed. When we were supposed to sign the first time we didnt know that it had been rescheduled until the night before and we only found out because we contacted them. We had already made arrangements for the day. It was just frustrating at times but other then that everything else went great.
FHA 30 Year Fixed Georgia
Good Job
Ashley was helpful
Conventional 30 Year Fixed Georgia
Cordial but Complicated
All of the individuals are very pleasant to work with. One issue I faced though was that there were too many individuals at FBC that I was in contact with. There were at least 5 people that I had regular communication with throughout the process, and it became rather difficult to keep up with who needed what. I was also requested the day before closing to provide additional documentation to support some documents that were submitted three weeks prior. Also, closing was delayed at the attorney due to a delay in funding.
Taylor's Tip: Stay on top of who needs what as you will likely get emails from multiple people. Copy everyone you are working with (including your agent) when you send documentation.
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We regret any miscommunication or the possibility of multiple parties asking for the same information. We will use this experience as a training opportunity for our company.Conventional 30 Year Fixed Georgia
Great service!!!
My family had a wonderful experience from beginning to sitting at the closing table. When Ashley was unavailable someone else was able to answer any questions I had. Closing was great and I enjoyed sitting and laughing at the closing table. What a wonderful experience for a first time home owner. Thanks guys! You’re the BEST!!!
FHA 30 Year Fixed Georgia
Amazing Service
My loan officer was such an amazing help with the entire loan buying process. I could not believe how much work was put in by Ashley Harvin to finalize our first home buying experience. Terrific customer service!
Nathan's Tip: Check your email daily.
VA 30 Year Fixed Georgia
