Ashley Harvin

100% of customers would recommend Ashley Harvin

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Customer Reviews

4.5 of 5
4 Reviews
Responsiveness 100%
Product met needs 100%
Competitive rate 100%

Reviews for Ashley Harvin

November 01, 2018 at 10:28 AM
Recommend's Ashley

Cordial but Complicated

All of the individuals are very pleasant to work with. One issue I faced though was that there were too many individuals at FBC that I was in contact with. There were at least 5 people that I had regular communication with throughout the process, and it became rather difficult to keep up with who needed what. I was also requested the day before closing to provide additional documentation to support some documents that were submitted three weeks prior. Also, closing was delayed at the attorney due to a delay in funding.

Taylor's Tip: Stay on top of who needs what as you will likely get emails from multiple people. Copy everyone you are working with (including your agent) when you send documentation.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We regret any miscommunication or the possibility of multiple parties asking for the same information. We will use this experience as a training opportunity for our company.
Conventional 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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October 03, 2018 at 5:34 PM
Recommend's Ashley

Great service!!!

My family had a wonderful experience from beginning to sitting at the closing table. When Ashley was unavailable someone else was able to answer any questions I had. Closing was great and I enjoyed sitting and laughing at the closing table. What a wonderful experience for a first time home owner. Thanks guys! You’re the BEST!!!

FHA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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June 01, 2018 at 8:51 AM
Recommend's Ashley

Amazing Service

My loan officer was such an amazing help with the entire loan buying process. I could not believe how much work was put in by Ashley Harvin to finalize our first home buying experience. Terrific customer service!

Nathan's Tip: Check your email daily.

VA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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