Ashley Harvin

100% of customers would recommend Ashley Harvin

Are you a customer of Ashley Harvin?

Customer Reviews

4.5 of 5
10 Reviews
Responsiveness 100%
Product met needs 100%
Competitive rate 90%

Reviews for Ashley Harvin

8 days ago at 2:45 PM
Recommend's Ashley

Excellent service

Excellent services with quick action from Ashley and Stephanie. Keep me up to date on the complete process.

VA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

Share  
15 days ago at 3:59 PM
Recommend's Ashley

Great job

Super easy process! Took all the stress out of refinancing!

Conventional 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

Share  
August 22, 2019 at 12:53 PM
Recommend's Ashley

Awesome Customer Service

Ashley represented the company where I obtained financing for my new home last year. When the interest rates dipped, she thought of me and made contact to inquire about my interest in lowering the interest rate on the mortgage for my home. I wasn't really particularly interested for a number of reasons. Getting the initial loan approved took a lot of work on my part obtaining all the documentation for the underwriters. Then I learned that I could lower the payment significantly and the documentation for the refinancing would be much less. It required very little. I was directed to a secure website where I read and signed the documents electronically. Only one document required a wet signature. The process was smooth and streamlined and made it easy for me. Thank you Ashley and FBC!!

Faith's Tip: FBC is a lender you can trust. They can guide you through the loan process and make it smooth and seamless.

FHA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

Share  
August 21, 2019 at 11:52 AM
Recommend's Ashley

Helpful but....

She has been super helpful since the beginning but during this process we feel that she never really communicated with us unless we called or emailed. When we were supposed to sign the first time we didnt know that it had been rescheduled until the night before and we only found out because we contacted them. We had already made arrangements for the day. It was just frustrating at times but other then that everything else went great.

FHA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

Share  
July 10, 2019 at 10:24 PM
Recommend's Ashley

Good Job

Ashley was helpful

Conventional 30 Year Fixed Georgia
Responds quickly
Loan met my needs

Share  
November 01, 2018 at 10:28 AM
Recommend's Ashley

Cordial but Complicated

All of the individuals are very pleasant to work with. One issue I faced though was that there were too many individuals at FBC that I was in contact with. There were at least 5 people that I had regular communication with throughout the process, and it became rather difficult to keep up with who needed what. I was also requested the day before closing to provide additional documentation to support some documents that were submitted three weeks prior. Also, closing was delayed at the attorney due to a delay in funding.

Taylor's Tip: Stay on top of who needs what as you will likely get emails from multiple people. Copy everyone you are working with (including your agent) when you send documentation.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We regret any miscommunication or the possibility of multiple parties asking for the same information. We will use this experience as a training opportunity for our company.
Conventional 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

Share  
October 03, 2018 at 5:34 PM
Recommend's Ashley

Great service!!!

My family had a wonderful experience from beginning to sitting at the closing table. When Ashley was unavailable someone else was able to answer any questions I had. Closing was great and I enjoyed sitting and laughing at the closing table. What a wonderful experience for a first time home owner. Thanks guys! You’re the BEST!!!

FHA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

Share  
June 01, 2018 at 8:51 AM
Recommend's Ashley

Amazing Service

My loan officer was such an amazing help with the entire loan buying process. I could not believe how much work was put in by Ashley Harvin to finalize our first home buying experience. Terrific customer service!

Nathan's Tip: Check your email daily.

VA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

Share  
Advertisements