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Reviews for April Platner
Made the Process a Breeze
April was very patient with me when explaining the process. My loan proved to be somewhat complicated, but her expertise mad it a breeze.
Conventional 30 Year Fixed Texas
Made the Process a Breeze
April was very patient with me when explaining the process. My loan proved to be somewhat complicated, but her expertise mad it a breeze.
Conventional 30 Year Fixed Texas
The most stressful event of my life
The 2 star rating is because we actually closed on time despite our loan nearly falling apart towards the end and had some miracle workers above April who fixed the problem. I could write probably a 2 page paper describing the events that transpired with our loan but I'll keep this short; no one should ever fear they might not get their house 3 days before closing then fear again a day before closing because of the way she handles loans. We caught her in a very big lie and found out a day before closing what she did with our loan, the entire process up until the week of closing was smooth with some bumps but overall pleasant until the very end when we had to practically wrestle for our 1003 forms that we were told we could see "tomorrow" or "tonight" and were being told that a week prior then the last day told they'll be at the closing table. Not once did we actually get to see them and found a massive problem less then 24 hours before signing because we had to get our realtor on it and find out why we still don't have them. In the end the problem was solved by the people above April but we had to sit at the signing table nearly 4 hours waiting on documents and approvals. A very stressful string of events days before close that had my partner nearly in tears, again the problem was fixed and we're very happy with the outcome but all could of been avoided had our lender been honest at the start and could of taken our business elsewhere.
Derek's Tip: First time home buyers beware. Have everything in writing (i.e text messages), every conversation and agreement
Conventional 30 Year Fixed Texas
Very Helpful!
The entire team was patient, kind, and very helpful walking my wife and I through our first home purchase. They put in the extra effort for financing and made sure that we closed on time.
FHA 30 Year Fixed Texas
So thankful!
April and the rest of the staff at FBC made this process so simple! I never thought that my husband and I would be able to buy a home at age 22! They worked with us and the entire process took less than two months from start to finish. It was amazing and I would recommend them to anyone! Thanks April!!
FHA 30 Year Fixed Texas
my loan process
April Planter was wonderful.So was every one else from FBC.I will use them again and again.
FHA 30 Year Fixed Texas
Home closing
It was an easy process. Courtney Spakes is an amazing person and worker. I would recommend her to anyone that is looking to purchase a home to get started with her.
FHA 30 Year Fixed Texas
Smooth like Butter
From the very beginning, April kept us informed of what was coming before it happened so that nothing was a surprise! Our closing was smooth due in large part to the great team from FBC!
Joshua's Tip: Get info up front about what needs to be turned in.
FHA 30 Year Fixed Texas
Great Help!!!!
Courtney & April were a God send for my family and I. They were so helpful with all the information that I questions about and also about TSAHC info to help with down payment assistance. We are so greatful for them.
FHA 30 Year Fixed Texas
Very professional, quick and pleasant to work with!
April Platner as well as FBC mortgage were absolutely amazing to work with! They handle our loan process smoothly and quickly, answered any and ALL questions at the drop of a hat, made sure we were aware of every step being taken every single day during our loan process up to closing. All around a great experience being able to find and purchase our home with FBC’s April Platner’s help! We have already recommended them to several family and friends in the market and will continue to do so!
FHA 30 Year Fixed Texas
Redundancy
Kept getting requests for the same info over and over. Extremely intrusive when it came to my mother’s financial info (she gifted me money toward the loan)
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the nature of your gift, we are required to ask for many documents that are submitted to multiple levels. If there was a duplicate request, we regret this miscommunication. We will use this experience as a training opportunity for our company.FHA 30 Year Fixed Texas
Great job
April you were extremely helpful with a Lon distance home purchase!
VA 30 Year Fixed Texas
FBC great experience
FBC was was timely and kept me informed during the loan process. April was very reassuring during what is a stressful process.
Elizabeth's Tip: Return requested items quickly for a smooth experience.
Conventional 30 Year Fixed Texas
I love FBC Mortgage in Longview Texas
April Platner is an amazing lender. She is always there for you no matter what time of day she would answer my questions. I would definitely use her again if ever needed
Conventional 30 Year Fixed Texas
Comfortable
April and staff made my loan process smooth and simple. They kept me updated often and most importantly comfortable. I felt like I could ask any questions that came up and get an honest answer.
VA 30 Year Fixed Texas
Outstanding Service!!
April did a wonderful job for us. She answered every question we had. She was very patient with us. We would recommend her to anyone. Just a wonderful group of people to have working for you. We are grateful!
VA 30 Year Fixed Texas
Platner takes the cake!
I have had the pleasure of working with April Platner on more than one occasion, and I have to say I wouldn't do it any other way! As a busy mom, it is such a relief to have someone working for you, ironing out the details, and holding your hand through the process when necessary. She is extremely professional, and at the same time relatable. I feel like I have made a friend! When the time comes and we purchase another home, we will no doubt use April for all of our loan needs!
VA 30 Year Fixed Texas
Amazing customer service. Above and beyond
April was completely and utterly amazing to assist with my new mortgage. First time buying a home and she was there every step of the way. Fast responding and very concerned with the process as well. Very impressed
USDA 30 Year Fixed Texas
