April Platner

93% of customers would recommend April Platner

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Customer Reviews

4.9 of 5
15 Reviews
Responsiveness 100%
Product met needs 100%
Competitive rate 100%

Reviews for April Platner

25 days ago at 2:29 PM
Recommend's April

So thankful!

April and the rest of the staff at FBC made this process so simple! I never thought that my husband and I would be able to buy a home at age 22! They worked with us and the entire process took less than two months from start to finish. It was amazing and I would recommend them to anyone! Thanks April!!

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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August 28, 2018 at 6:09 PM
Recommend's April

my loan process

April Planter was wonderful.So was every one else from FBC.I will use them again and again.

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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August 03, 2018 at 2:45 PM
Recommend's April

Home closing

It was an easy process. Courtney Spakes is an amazing person and worker. I would recommend her to anyone that is looking to purchase a home to get started with her.

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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July 18, 2018 at 6:51 PM
Recommend's April

Smooth like Butter

From the very beginning, April kept us informed of what was coming before it happened so that nothing was a surprise! Our closing was smooth due in large part to the great team from FBC!

Joshua's Tip: Get info up front about what needs to be turned in.

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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July 06, 2018 at 9:31 AM
Recommend's April

Great Help!!!!

Courtney & April were a God send for my family and I. They were so helpful with all the information that I questions about and also about TSAHC info to help with down payment assistance. We are so greatful for them.

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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June 20, 2018 at 2:14 PM
Recommend's April

Very professional, quick and pleasant to work with!

April Platner as well as FBC mortgage were absolutely amazing to work with! They handle our loan process smoothly and quickly, answered any and ALL questions at the drop of a hat, made sure we were aware of every step being taken every single day during our loan process up to closing. All around a great experience being able to find and purchase our home with FBC’s April Platner’s help! We have already recommended them to several family and friends in the market and will continue to do so!

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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June 16, 2018 at 9:28 AM
Recommend's April

Redundancy

Kept getting requests for the same info over and over. Extremely intrusive when it came to my mother’s financial info (she gifted me money toward the loan)

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the nature of your gift, we are required to ask for many documents that are submitted to multiple levels. If there was a duplicate request, we regret this miscommunication. We will use this experience as a training opportunity for our company.
FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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May 24, 2018 at 7:32 AM
Recommend's April

Great job

April you were extremely helpful with a Lon distance home purchase!

VA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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May 23, 2018 at 1:15 PM
Recommend's April

FBC great experience

FBC was was timely and kept me informed during the loan process. April was very reassuring during what is a stressful process.

Elizabeth's Tip: Return requested items quickly for a smooth experience.

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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January 31, 2018 at 2:12 PM
Recommend's April

I love FBC Mortgage in Longview Texas

April Platner is an amazing lender. She is always there for you no matter what time of day she would answer my questions. I would definitely use her again if ever needed

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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November 15, 2017 at 12:19 PM
Recommend's April

Comfortable

April and staff made my loan process smooth and simple. They kept me updated often and most importantly comfortable. I felt like I could ask any questions that came up and get an honest answer.

VA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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September 22, 2017 at 12:54 AM
Recommend's April

Outstanding Service!!

April did a wonderful job for us. She answered every question we had. She was very patient with us. We would recommend her to anyone. Just a wonderful group of people to have working for you. We are grateful!

VA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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July 22, 2017 at 4:05 PM
Recommend's April

Platner takes the cake!

I have had the pleasure of working with April Platner on more than one occasion, and I have to say I wouldn't do it any other way! As a busy mom, it is such a relief to have someone working for you, ironing out the details, and holding your hand through the process when necessary. She is extremely professional, and at the same time relatable. I feel like I have made a friend! When the time comes and we purchase another home, we will no doubt use April for all of our loan needs!

VA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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July 01, 2017 at 1:55 PM

Amazing customer service. Above and beyond

April was completely and utterly amazing to assist with my new mortgage. First time buying a home and she was there every step of the way. Fast responding and very concerned with the process as well. Very impressed

USDA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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