Are you a customer of Andrew Clower?
Reviews for Andrew Clower
Andrew Clower
Andrew was extremely helpful throughout this entire process. He was able to make what would typically be a stressful situation into a relaxing one. He would always make sure to keep us up to date with everything happening and explain it in ways we would understand. If we did not understand he would be able to clarify and help us the entire time. He was very patient with us and we could not have asked for someone better to partner with during this life event. We will be using him for future loans 100%
Conventional Florida
Outstanding service
Andrew was an absolutely outstanding representative of the company. He consistently acted with the upmost professionalism. Him and Travis were both such valuable resources in the processing of our loan, and if there is ever the opportunity to use them or FBC again we will. A huge thank you to them both for the all the help and guidance they gave throughout this process. They were both always so quick to respond to any form of communication and always did so with courtesy and respect. They are assets to FBC and provide such a positive representation of the company. We could not have done it without them!
Conventional Florida
Think customer security
Loan officer was interested in locking in a interest rate, then disappeared. Several people were calling with really no initial identification asking for information and loan officer unavailable to explain cause for alert from a security perspective. Upon closing, received FBC email and never heard from loan officer again
Darryl's Tip: Loan officer becomes face of company and key to customers experience. Loan officer should notify / introduce customer when and who is going to be contacting customer. The support team ask for sensitive information and cold calls for information is a security risk.
Conventional 30 Year Fixed Florida
Great partner through the process and early close!
We worked with Andrew to close on a new loan in Florida where we were moving. He was attentive, thorough, responsive and partnered with us during the long search for a house. He and his team made the process very smooth and the best part is we were able to close A WEEK EARLY! Highly recommend Andrew and his team at FBC Mortgage.
Jumbo 30 Year Fixed Florida
Condo Refi
Very smooth process, excellent communication, easy to use portal.
Wilfred's Tip: Be sure to have all your documents ready for uploading. We had a less than 30 day turn a round.
Conventional 15 Year Fixed Florida
Excellent experience
Andrew and the Clower team were very professional, responsive and patient. I appreciated the prompt answers and the after hours replies when I had questions or concerns. They did a great job and made the process much better.
USDA 30 Year Fixed Florida
Andrew was crucial in my closing process!
Andrew was so quick to respond to my questions and was very helpful in the process of buying my first home. He helped me understand the whole process and answered all my questions thoroughly. I had a short closing period and he helped make it happen by getting me documents in time and making sure I knew what was needed from myself! I’m so happy with my experience with Andrew.
Conventional 30 Year Fixed Florida
Excellent Service
Andrew always treated us with great kindness and sincerity. He always gave us the positivity we need. He always try to make sure we understand everything as our language is not primarily English. Thank you Andrew for your excellent service and professionalism.
Yaritza's Tip: Never hesitate to talk to him because he will treat you as friends
FHA 30 Year Fixed Florida
Excellent customer service
Andrew Clower and his team were great and made the refinancing process stress free and easy.
Conventional 30 Year Fixed Florida
Excellent service
Process was extremely easy and stress free. Andrew did an amazing job at clearly defining and executing all steps in the loan process. This was my first ever Mortgage so i had many questions, Andrew and his team were very responsive and helpful.
Justin's Tip: Continue the great partnership and support.
Conventional 30 Year Fixed Florida
Refinancing
The crew was very helpful getting all the needed information to us in a timely manner. They made sure that everything went smoothly, even when we were out of the country 10 of the last 15 days before closing.
VA 30 Year Fixed Florida
