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Reviews for Shevlin Pierce
Frustrating Experience
My loan officer, Shevlin Pierce, was great! Very nice and responsive. However, the underwriters at FBC Mortgage were a nightmare. I am a legal professional with high income, a high credit score, and virtually no debt. I have been at the same job for 20 years. I own three other houses free and clear. Even after giving the underwriters 2 years of tax returns which validated (under oath) my income and various business holdings, W2s, K1s, and all the other banking and other information they required, they still required that I "source"/prove where certain deposits came from (like I was a criminal), verify that certain bank accounts were really "mine," and repeatedly explain things in writing that I had already explained in writing. It was like they didn't look at the information I had already provided, so they just kept asking for the same thing. I had to jump through a lot of unnecessary hoops with FBC, which made the process very time consuming and frustrating on my end compared to other lenders I've used.
Robert's Tip: Be prepared to be heavily scrutinized if you are a high income earner
Lender Response
Mr. Richards, thank you for sharing your experience with us. Exceeding our customer’s expectations is the core mission of our company and we are sincerely sorry we failed to exceed yours. I personally handed your feedback over to the leadership team to make us better. If you would like to discuss your experience further, I am available and ready to listen. Please call me at 407-284-4893 or email us at [email protected]. Our hours of operations are Monday through Friday 8am to 6pm (EST)FHA 30 Year Fixed Florida
Mortage
Shevlin and her team were amazing. They made our first home purchase a reality. Easy to communicate with, always up front and honest.
FHA 30 Year Fixed Florida
I wouldn't be a homeowner without Team Shevlin
I honestly don't have enough time to explain all the challenges that we faced to purchase my home. I was under contract for over 14 months for a new build and I can say, for a fact, that I would have lost the entire deal and thousands of dollars if it wasn't for Shevlin and her team. We ran into countless issues and Shevlin and her team stuck by me and helped me figure out every... single...one. Their communication was top notch - always keeping me in the know of what was happening and educated me on what my options were and why. It was evident that they truly cared and they were absolutely looking out for my best interest. I'm so grateful I had them in my corner and I can 10000% say, I wouldn't have my home without their guidance and support. Thank you is truly not enough for all the things Shevlin and her team did for me.
Conventional Florida
Shevlin is awesome!
Shevlin was extremely knowledgeable and helpful throughout our mortgage process. This loan was especially difficult as we have a vacation rental that we were not able to show profit on in the first year due to the furnishing expenses. Shevlin worked hard to make sure that we would be approved for our loan. She also made me laugh during the stressful times of the process and I appreciated that.
Conventional 30 Year Fixed Florida
Knowledgeable & responsive
Shevlin was great! She is very knowledgeable and responsive and goes above and beyond to ensure everything happens smoothly and on time. I’d absolutely work with her again.
Conventional Florida
Excellent Customer Service
Shevlin and the entire team at FBC has been extremely helpful through out the entire process. Knowledgeable, friendly, professional and responsive are the words that come to mind when thinking of the team. I would highly recommend.
Mandy's Tip: The process was smooth and easy through Shevlin and Team.
Conventional 30 Year Fixed Florida
Amazing Experience
Shevlin and FBC were incredible to work with. It was a stress free experience even with canceling one contract after inspection and moving onto a new home. Shevlin was always looking out for us and making sure we were informed about rates and deadlines. I will recommend Shevlin and FBC to all my family and friends.
FHA 30 Year Fixed Florida
Outstanding
Helped me refinance my house to add a pool. Excellent service, was always there when I had any questions and never hesitated to call me immediately. I couldn’t have asked for a better person for all the help to navigate everything. The best person I’ve dealt with through the entire process. Thank you so much for all the help.
Mitchell's Tip: Call Shevlin Pierce
Conventional 15 Year Fixed Florida
Phenomenal Experience
The team at FBC were absolutely amazing and fluid about everything that needed to be done even while I was deployed! The guidance was user friendly and response time was always less than 24 hours to end up closing on the mark as expected! Great experience and fortunate to work with a great Team! Shevlin was amazing from beginning to end! Thank you!
VA 30 Year Fixed Florida
Extremely smooth closing and impeccable communication
Thanks to Shevlin and her team for they’re constant communication and just overall unbeatable customer service experience! Documents were super easy to navigate and executed impeccably! We will definitely recommend Shevlin and her wonderful team, Deborah, Katie with Emerald Coast Title and everyone else working behind the scenes! We are ecstatic with our new move to Perdido Key and looking forward to more relaxation and beach time!
FHA 30 Year Fixed Florida
Ease of process
This was probably the most efficient loan process we have been through. The emails and updates were so streamline and Shevlin was always available, attentive and kind. Everything was on-time or early; including the appraisal!!
Kari's Tip: If I was new to this process the videos and informational updates would have been very helpful.
Conventional 30 Year Fixed Florida
Divorce refi
Ms Pierce went above and beyond to make this mortgage happen. There were some obstacles that followed me from the divorce which others either couldn’t or wouldn’t bother with, but Shevlin took them head on and overcame them. VERY grateful to her and her team!
Conventional 30 Year Fixed Florida
Faster, smooth, quick
She is kindly and the best, another advise to me no one make my interest lower. SHEVLIN DID.! Best
Jose's Tip: Informed to you all the time by Text and Email.
VA 30 Year Fixed Florida
House
Shevlin was great. There was one miscommunication incident regarding divorce paperwork that was inconvenient for me, but overall, she was awesome
Daniel's Tip: Make sure that each document that you submit is reviewed immediately, not 4 months later when you're about to close and all of your "old" home is packed up in storage.
VA 30 Year Fixed Florida
New mortgage
Great service and was always there for me if I had any questions
Conventional Florida
The Best
I received professional service during every step of the process. Shevlin was informative and timely at each step. She was diligent in getting my loan approved , processed and closed while getting me the lowest rate.
Daniel's Tip: Ensure you submit all required docs in a timely manner to keep the process moving
VA 30 Year Fixed Florida
Shevlin is the best!
From start to finish, Shevlin was awesome to work with! She was always responsive and if she didn't know the answer to a question we had, she would find out for us. Despite a couple of unexpected hurdles, our loan closed on time in 30 days and we could not have done it without her hustle and attention to detail. Highly recommend her - you will not be disappointed. Thanks, Shevlin!
Conventional 30 Year Fixed Florida
