Are you a customer of Mal McLean?
Reviews for Mal McLean
Exceptional Service`
The team was great and very detailed. They made sure that I was in the loop on everything and pushed me to meet my goal of being a 1st time Home Owner. Thanks TEAM!!!
FHA SouthCarolina
Rate my lender
I used Homeowners Mortgage to apply for my VA loan. They were very knowledgeable about the process, and was always ready to provide answers to my questions. Mal and Stephanie were very easy to reach through messages, emails and phone calls, which made the process as easy as possible. I am highly recommending this lender to everyone looking out for a reliable and knowledgeable lender, especially my military folks, because they made the process seemingly easy.
Yvonne's Tip: They can work with you on a fast pace to close out on your house. They have great deals to offer as well. They are very flexible and are willing to work with you in becoming a home owner.
VA 30 Year Fixed SouthCarolina
Hard Working Team
Very professional team that worked very hard to help us close on a home between two Hollidays in two weeks!!
VA 30 Year Fixed SouthCarolina
Builders lender
The only reason we used this lender was because of the closing cost offered from the builder for using their lender.
Preston's Tip: Almost missed closing which appears to be common in my neighborhood. Those in charge of closing your loan could be out sick no one is picking it up only to call 12 hours before closing and request multiple of the same documents.
FHA 30 Year Fixed SouthCarolina
Frustrated Lack of Communication
There were several incidents where I waited for information and did not receive calls or texts.
Timothy's Tip: Communicate with your clients, regularly.
VA 30 Year Fixed SouthCarolina
Mal
Mal was great in the beginning when he needed something from me but when I didn't get my $600.00 credit he was no help. He was very busy then the "government" required actual statements from my credit card co. to show the charge along with my bank statement and the credit card statement showing it was paid then his "boss" was working on it but I never heard from him. When I contacted Stephanie Simmons she took care of the refund within a week. She is a great employee. Keep her!!!!
Lorraine's Tip: don't deal with Mal
Lender Response
Ms. Mackay thank you for taking the time to share your experience with us. We set a high standard for ourselves and have a long track record of exceed our customer’s expectations. We're sorry we fell short of your expectations -- we take your feedback seriously and we will use it to make us better. If you would like to discuss your experience further, we are available and ready to listen. Please call us at 407-284-4893 or email us at [email protected]. Our hours of operations are Monday through Friday 8am to 6pm (EST). On behalf of Homeowners Mortgage, LLC, I want to thank you for your business, and we hope you will afford us the opportunity to serve you in the future. I re-confirmed that this refund process takes 10 business days.Conventional 30 Year Fixed SouthCarolina
Outstanding!!
Mal and his team were completely responsive and attentive to my needs as a buyer. His team got my VA loan closed in under 45 day!!
VA 30 Year Fixed SouthCarolina
