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Reviews for Joseph A. Clouston
Our Experience
From the engagement till closer of the loan our experience w/Joseph was very bad. I never experience polite conversation. i understand he knows in and out of loan process and me as a customer would prefer to get as much information as needed. Our request to reconsider loan points or processing was outrightly denied. The reason he stated was we didnt have another quote for different lender. His verbal communication is pretty rude lacks customer service. I had a good customer support with Christian. he was very helpful and responsible during his interaction.
Hariharan's Tip: Please work with Mr. Christian Durso, definetly not with Joseph. Your expereince will be bitter
Other 15 Year Fixed Florida
Loan
Very professional and approachable. Takes the time to explain.
Conventional Florida
Outstanding and Customer Centric Service!
We had the pleasure with working with Taylor Mobley and Gregory Trew. I must say the team was very supportive to our needs and helped us all along the way answering our questions. Taylor was such a pleasure to work with and was always available via text or phone call. I appreciate Taylor stretching beyond her working hours and helping me with my application at one time. To add further, the communication was excellent.
Other 30 Year Fixed Florida
Great Service
My clients had the pleasure of working with Taylor on the purchase of their new home. Taylor was incredibly easy to work with, and did a great job keeping their loan on track and keeping everyone involved on the same page. Emails were always quickly and fully answered. As an agent, I love working with lenders who communicate well and ensure a smooth process. Taylor did just that for us and we couldn't be happier. Thanks Taylor!
VA North Carolina
Awesome!!!
We had the pleasure of working with Taylor and she was extremely helpful in guiding my family through the entire process every step of the way. Would recommend her to any of our friends and family without a doubt. Fast responses, super friendly, and works very hard! Thanks Taylor!
Conventional 30 Year Fixed Florida
Very Helpful
Worked with Joseph and his team to purchase our home in Houston, TX. They worked with us to push everything forward. Answered are questions. We even closed earlier than expected which never happens. Great experience would work with them again.
FHA 30 Year Fixed Texas
End Result
We had a difficult start to the process but at the end of it we came out as very satisfied customers. Would recommend Joseph and Taylor, especially Taylor, in the future!!
Conventional 30 Year Fixed Florida
Great Experience
Working with Joe and his team was a great experience. A high level of communication was in place due to the nature of the task at hand.
James's Tip: Submit all documents in a timely manner.
Conventional 30 Year Fixed Florida
Outstanding Service
Joseph was always readily available, he made sure we understood our options, he took us through several options that fit our situation the best. He was timely, he was responsive, he was informative and most importantly polite and patient!
Conventional Florida
Outstanding and extremely supporting staff.
I had the pleasure to work with Taylor Mobley. She is a very professional and very helpful person. For every concern or question I had, she would respond and provide guidance right away. I felt more welcome and secure knowing that Taylor was there on this very important milestone of our lives.
Antonio's Tip: Contact Joseph's Team. they will guide you through this tedious process and make it simple.
FHA 30 Year Fixed Florida
Amazing, Helpful, Patient
Taylor and Joseph are amazing. Patient, kind, and so helpful during this entire process. As first time homebuyers in an uncertain economic time, they answered all of our questions and went above and beyond. Could not ask for more! Thank you!
Conventional 30 Year Fixed Florida
Great service
Joseph, I’d like to thank you for the extra care you gave me when helping me with my home loan. You were very patient in explaining the entire process to me. Thank you so much for your kindness and thoughtfulness. Sincerely, Margie Nelson
Conventional 30 Year Fixed Florida
The most difficult home purchase I have ever had
We bought the home on Modesto drive in September we were told it would be built and ready early in 2022. Every week we got an update from Neil As it got closer to what we thought would be a home ready for closing we we told it was going to be delayed. They wanted us to lock in a rate. We were very reluctant to do that because the closing date was constantly delay. In May we actually visited the home. It was missing walls cabinets appliances etc. Neil reassured us the closing would be before the end of May. We were very hesitant to lock in a rate due to all the delays. Because of these delays the loan percentage had increased. We finally did lock in on May 17th. It was vey stressful because there still wasn’t electricity or water and therefore no CO My agent was very helpful and proactive. They put down sod that turned brown probably because it was not watered. We were told they were no grunge to replace it it would recover. My agent brought her landscaper and he confirmed that most if not all the sod was dead. My agent finally got them to replace some of it. I hope the rest will recover since we closed on June 9. There are still unfinished things that need to be done Jet gave a promise that all would be done in 30 days. I hope they are going to keep their promises. Communication between the people involved in the process was poor between them and us as well. I’m glad this I is almost over.Anita Vabnick
Anita's Tip: Have the loan people be more able to explain how the process works and be able to give knowledgeable information. More communication between builder and loan people as to giving a realistic closing dates so the lock in could be more definite
Conventional 30 Year Fixed Florida
Reverie - David Brown
Calvin Orth was great - knowledgeable, professional, courteous and a pleasure to work with all around
Conventional 30 Year Fixed Florida
Worst experience
Worst experience I have ever had between jet homes and the builder dream finders curtis Gilmore and Brent Burkstrand was the only ones that communicated with me at the last minute of everything I know they was limited as to what they can do
Rolanda's Tip: Be honest with the client and bever belittle the client
FHA 30 Year Fixed Florida
Review
First, let me say that Carrie Callahan, Kathy Willis and Chris Zalupski really helped save this loan and they treated me right. I really appreciate them for that! I couldn’t have asked for a better LO than Carrie! She’s definitely a bright spot at the company. Now, for the bad news.
Cameron's Tip: Stay away from Debbie
FHA 30 Year Fixed Florida
JetHomeLoans Review
First, let me say that Carrie Callahan, Kathy Willis and Chris Zalupski really helped save this loan and they treated me right. I really appreciate them for that! I couldn’t have asked for a better LO than Carrie! She’s definitely a bright spot at the company. Now, for the bad news. I know that Debbie Bierer isn’t an employee of JetHomeLoans, but she is the absolute worst site agent in this world. It has been the worst possible experience that I’ve ever had in my life. From her giving me misinformation about closing dates to lying on my LO to being totally disrespectful and rude to me on numerous occasions. She is a terrible representation of Dream Finders and ultimately JetHomeLoans and she made this process hell. I just hope that you all will take a long hard look into her and her behavior with Dreamfinders and rectify it because what she has put me and my family through has been unfathomable. I have also seen plenty of reviews on her from different websites and it seems to be a pattern of behavior with her being this way to other customers. She should not be allowed to treat anyone else this way.
Cameron's Tip: Stay away from Debbie Bierer
FHA 30 Year Fixed Florida
Big Thank you!
I’m overwhelmed at the attention my loan received from your staff!!! Everyone there was extremely helpful ESPECIALLY Allie. What a knowledgeable individual. Her follow up assistant taylor was more than happy to answer all my questions in a timely manner. Thank you again for making my dreams come true!
Steven's Tip: Bigger discounts! Lol
FHA 30 Year Fixed Florida
I know what you did.
Terrible customer service. I also feel like y’all bait and switch with that preferred lender deal with dream finders. Terrible experience all around. Incompetent staff. Rude and non responsive.
Timothy's Tip: Don’t use this company ever.
VA 30 Year Fixed Florida
review
Joseph was very helpful while taking over my loan from someone else. He was very communicative and helpful through out the process answering all my questions
Conventional 30 Year Fixed Florida
Professional, helpful, efficient
Everyone did a great job helping with my loan. I appreciated the quick responses to my questions
Conventional 30 Year Fixed Texas
