FBC Mortgage LLC

90% of customers would recommend FBC Mortgage LLC

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Customer Reviews

4.6 of 5
10 Reviews
Responsiveness 90%
Product met needs 100%
Competitive rate 90%

Reviews for FBC Mortgage LLC

22 hours ago at 12:50 PM
Recommend's Lee

Good

We hit both types above as Consumer and Realtor. I and my mother in law were the consumers and my wife was the realtor. We tried to be responsive to every request and for the most part met that standard we set for ourselves. Everything went well until the day before closing and I am not sure if that was nerves on our part but it seemed like parties within the company were not communicating with each other as we felt like we were providing duplicate information to them. We were advised that we had gotten the loan but still the underwriters were requesting more and more verification of our funds and the origin. In the end we closed, but I was afraid there was going to be one more document. My wife states she would use FBC for future clients because she is familiar with their process and would want to make the experience smoother. All of the personnel were awesome that were our point of contacts

Samuel's Tip: Be sure to have a realtor to help with the process, as there are issues that arise that could help with keeping the calm amongst all parties up to closing.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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3 days ago at 11:36 AM
Recommend's Brett

Smooth Process

We recently combined our mortgage and equity loan into a refi with FBC. Working with Brett Rizzo and Donald Ryan, the whole process was seamless. Questions were answered, calls were returned, everyone seemed fully engaged in making this happen in the quickest, easiest, most financially advantageous way possible. From initial conversation to closing with their excellent attorney, Rich Gallagher, we were very pleased with the rate, the friendly attitude, the excellent care they took of us every step of the way.

Loan Officer
Conventional 30 Year Fixed Massachusetts
Closed on time
Responds quickly
Loan met my needs

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4 days ago at 8:02 PM
Recommend's Lisa

Easy mortage process

We had the best experience working with Lisa. She was always looking out for our best interest. Everybody's situation is different and Lisa worked with us to find out what would be best for our situation. She made the whole process very easy for us. There were no surprises from the start of the process to closing.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 21, 2017 at 12:11 PM

Great customer service

The team at FBC and Mike did a remarkable job supporting me to go through a difficult process. They kept me alert on the different type of request and supported me in trying to get all information on time for the closing which I appreciated a lot. Great people to work with.

Jumbo 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 11, 2017 at 10:46 PM

FBC Mortgage was GREAT!!

Our experience with Kimberly Johnson, a loan officer for FBC, was great. She made our experience simple and run smooth, this was a fun journey not a stressful one! We would highly recommend Kimberly at FBC!!

Kelvin's Tip: Don't be afraid to ask questions!

VA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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August 03, 2017 at 9:56 AM

Never Again

Horrible experience from beginning to end. I should have known to find a new company from the beginning when it took DAYS for Ryan to respond to us. But the lack of communication didn't stop there. Just when things were on track again, FBC CANCELLED our appraisal, without our knowledge, which pushed our closing back. Then, they sat on their thumbs getting additional information from the appraisal company needed for the underwriter, which again pushed closing back, oh and the appraisal was nearly double what any other appraisal fee I have seen in the hundred of files i've closed working with a title company. Maybe with the money made off of this refinance, our Loan Officer can buy a personality. He was extremely cold and monotone which came off as rude. Overall, I would never recommend this company to my worst enemy.

Amber's Tip: Don't walk away, RUN! Do you research and shop around, you're the consumer and have that advantage, use it!

FHA 30 Year Fixed Texas
Loan met my needs

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August 02, 2017 at 12:16 AM
Recommend's Carlos

Excellent Service

My first home. They were amazing to work with. I recommend them to everyone. Excellent rate.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 02, 2017 at 12:16 AM
Recommend's Carlos

Excellent Service

My first home. They were amazing to work with. I recommend them to everyone. Excellent rate.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 01, 2017 at 7:06 PM
Recommend's Scott

Excellent Service

I worked with one other Mortgage Company prior to FBC Mortgage. The FBC team was extraordinary. They were professional, the communication was excellent, I couldn't have asked for a better experience. I was a coworker that recommended this Company and in the future I will be recommending this Company to anyone buying a home.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 29, 2017 at 9:52 PM
Recommend's Shelly

Excellence

Everyone we interacted with at FBC was very quick and very polite. Had a great experience.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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