FBC Mortgage, LLC

95% of customers would recommend FBC Mortgage, LLC

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Customer Reviews

4.8 of 5
9990 Reviews
Responsiveness 97%
Product met needs 99%
Competitive rate 97%
Real Estate Pro Reviews 138
14 days ago at 9:48 AM
Recommend's Marci

First time buyer

As a first time buyer I can not say enough good things about FBC Mortgage. Professional, friendly, helpful, and kept me informed every step of the way. Thank you again.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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14 days ago at 9:45 AM
Recommend's Kim

Super Quick - No Hassle

This is my second experience working with Kim. If I ever move again and purchase a home I will 100% call Team Dorsett. They were all amazing and I am so grateful. Cheers Team Dorsett!

Loan Officer
Other 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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15 days ago at 10:16 PM
Recommend's Shannon

Exceptional Service

I was very impressed with the knowledge and professionalism of Shannon Keller. The mortgage went without a hitch and was effortless. I loved the website they have to upload paperwork. It is very easy to use. Shannon and her team made the whole process effortless. Thank you all. I would not hesitate to recommend them.

Loan Officer
Conventional 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs

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15 days ago at 6:38 PM
Recommend's Marcos

HOME LOAN

Mr. Rivera and team were very professional and helpful throughout my process

Danny's Tip: This team work fast, professional, answers all your questions in a prompt timing, and make sure they work with you all the way to the end. Always keeping you up to speed at all time. Mrs Canales was top notch. Thank you guys.

Loan Officer
VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Coconut Creek, FL
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15 days ago at 6:31 PM
Recommend's Scott

No Stress Refi

Great team to work with. Second loan with this team. Will continue to use Scott's team at FBC Mortgage for any future business.

Loan Officer
Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Orlando, FL
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15 days ago at 10:22 AM
Recommend's Keith

Lots of TRUST

The best in the business!! Don't ever use anyone else.

Loan Officer
Conventional 30 Year Fixed Alabama
Closed on time
Responds quickly
Loan met my needs
Branch: Birmingham, AL
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15 days ago at 10:18 AM

Unprofessional and Poor Follow Up

WOULD NOT RECOMMEND AT ALL!!! If I could rate this a 0 star I would. Patrick is very unprofessional and Extremely poor follow up. 60 days.. that’s what it took pretty much for us to get a response back because I took it upon myself to call the manager of the state of Oklahoma pretty much his bosses boss. Patrick would tell me numerous times he would have numbers and contact me that evening, then I would hear NOTHING. When I would call or follow up and NOT A WORD. I had to cancel 2 different Zoom Meetings with our investor because Patrick ONCE AGAIN never responded back when he said he would. He was also VERY unprofessional to our insurance agent when our agent reached out for an update because SURPISE, Patrick was not responding nor updating anyone. I have screen shots of all of these unprofessional conversations, lack of follow up, and numerous emails where he said he would follow up with my husband that evening and NOTHING. When all of this COVID stuff ends we will be looking at different Mortgage Companies because I do not trust a single word Patrick says and honestly don't want to have to deal with his lies and unprofessionalism anymore.

Ashley's Tip: DON'T USE PATRICK

Lender Response
We are addressing your feedback with upper management at this time.
Loan Officer
FHA 30 Year Fixed Oklahoma
Branch: Jenks, OK
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16 days ago at 8:45 AM
Recommend's Kevin

Jagoe Home

The loan process was very cumbersome due to the regulations currently in place. At times it felt that we were under investigation for criminal activity. We did survive the process and get our loan, but the amount of documentation that is required is rediculous for clients with an 800+ credit score.

Paujl's Tip: Be prepared to share all your financial details.

Loan Officer
Conventional 30 Year Fixed Indiana
Closed on time
Responds quickly
Loan met my needs
Branch: Builder Division
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17 days ago at 8:57 AM

Loan proccess

Jeff was very helpful and always kept me in the loop. I would recommend him if you are looking in Florida.

Loan Officer
Conventional Florida
Branch: Builder Division
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18 days ago at 7:04 PM

Pleasant Refi

I would have given 5 stars however, the length of time the process took and the redundant paperwork that was needed affected my decision.

Sean's Tip: Ask for a checklist of all documents required by the underwriters before hand.

Conventional 20 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Denver, CO
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18 days ago at 12:30 PM
Recommend's Jeff

Awesome experience with FBC!

Jeff Duncan was very helpful and ultra fast in processing my refinance loan. I am well pleased with my experience working with Jeff at FBC a 2nd time now, and would definitely recommend him to anyone trying to obtain a home loan. He is very knowledgeable, easy to work with, answered all my questions very well, and helped me understand anything about the loan process that I did not understand. This refinance loan was able to get processed very quickly, allowing me to lock into a really low rate, and saving a significant amount of money from my original loan. The next time I purchase real estate, I will be returning to FBC and Jeff Duncan for my loan processing needs.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Merritt Island, FL
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18 days ago at 8:00 AM

Run away like you saw the plague

My experience with Lynn Tosi at FBC mortgage was horrible. We decided to go with them in November of 2019 since they were offering the most competitive rates with Maronda homes as our builder. When information was requested from us as the consumer all documents were provided within a 24 hour span and calls returned in a timely manner. Fast forward to March of 2020 our home was supposed to be ready first week of May still hadn't heard anything from our loan processor. Made the outreach to her only for her response to be everything is on track nothing new needed from your side. Due to the Negligence provided from Lynn closing on our home was the worst experience we've ever had. The experience wasn't horrible because of documents requested or items questioned.But because of the lack of concern or care for us as the consumer. She was extremely rude and unresponsive to emails or phone calls. In one of our conversations were a breakdown was requested for clarity her response was "It's in the email I sent you read it". Our closing was at 12pm on Thursday May 14th the title company did not receive the appropriate documents from FBC until 4pm that evening. FBC deliberately held the documents and waited till the last minute to request information from other 3rd party companies. At which point in time we were rushed through all paper work without a through explanation of what we were signing.  We had to follow someone for keys an hour out of our way, still have no information on how to receive mail, and were not allowed to complete our survey appropriately because of their rush. This mortgage company has left an abominable taste in my mouth and we do not plan on recommending them to anyone. For the amount the contributed towards closing cost we were better off changing them for Navy Federal.

Jashima's Tip: Avoid them unless you are assigned to a manager from the very beginning.

Lender Response
We are discussing your review with upper management at this time. We apologize for any convenience you may have experienced with you loan transaction. We strive for 100% consumer satisfaction. If there is anymore we could have done to make your experience better, please contact Jennifer Green at [email protected]
Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Loan met my needs

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18 days ago at 5:53 AM
Recommend's Jennifer

Extremely Satisfied

Everyone involved was excellent. Transaction was easy & smooth.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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19 days ago at 10:22 PM
Recommend's Jonathan

Quick, Easy and Painless

I will continue to use Jon and his team. They take a process that is typically painful and tiresome and make it quick and easy!

Loan Officer
VA 30 Year Fixed Pennsylvania
Closed on time
Responds quickly
Loan met my needs
Branch: Pittsburgh, PA
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19 days ago at 11:30 AM
Recommend's Michael

Exceptional Service

I wanted to to Thank Michael Khoury and his Sales Manager Daniel Hartwell for getting this loan done for my Dad who is a VETERAN of 20 years. It was an easy loan but some hurdles at the end and without the expertise and knowledge of the FBC Team Hartwell not sure if it was ever going to close. I would recommend anyone looking for a VA Lender or any Lender at that fact to definitely give Team Hartwell a call!!! One thing I will definitely say is that as a Buyer if you provide ALL the documentation the lender is requesting immediately it does save a lot of time and the process is painless and smooth.

Loan Officer
VA 30 Year Fixed California
Closed on time
Responds quickly
Loan met my needs
Branch: Victorville, CA
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