FBC Mortgage, LLC

95% of customers would recommend FBC Mortgage, LLC

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Customer Reviews

4.8 of 5
9425 Reviews
Responsiveness 97%
Product met needs 99%
Competitive rate 97%
Real Estate Pro Reviews 136
20 days ago at 2:09 PM
Recommend's Greg

Smooth Process

Awesome process start to finish. Open lines of communication, very up front about cost and fees, very happy!

Sean's Tip: Use Greg. Always available and knowledgeable!

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: City of Westlake, FL
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20 days ago at 1:46 PM
Recommend's Andy

Greatful

Andy have been working with us for almost two years now. He have reached out to us to offer tools that will help us and has been there with us all the time. Making everything so easy and efortles.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Winter Garden, FL
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20 days ago at 12:52 PM
Recommend's Jennifer

Great Experience

Great communication, very persistent, punctual and easy to get a hold of. Helpful it I wasn’t able to get a certain document. Would recommend!

Loan Officer
FHA Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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20 days ago at 11:57 AM
Recommend's Chris

Wonderful and amazing

Chris was very open and continually informed us on the process and what our next step should be.

Loan Officer
FHA 30 Year Fixed California
Closed on time
Responds quickly
Loan met my needs
Branch: Victorville, CA
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20 days ago at 11:27 AM
Recommend's Leonard

Mike and Maureen Cupoli

Competent and Professional people and service. The process was made easy due to open communications and guidance from the team. We will be using RBC for our future business.

Michael's Tip: Keep your current process in place.

Loan Officer
Conventional 30 Year Fixed Massachusetts
Closed on time
Responds quickly
Loan met my needs
Branch: Newton, MA
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20 days ago at 11:25 AM
Recommend's Jared

Fair, responsive, quick closing - excellent

There isn't a better team to work with. Emails were answered quickly and the whole process was simple. Timely updates were provided and they truly seemed to care about me, not only as a client, but as a dad with a family. Thanks! Definitely will recommend!

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Longwood, FL
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20 days ago at 11:25 AM
Recommend's Marci

Great smooth refinance with Marci

Contacted Marci to go over refinance option of my Jumbo loan. After the second communication I decided I am not even going to shop this around. Marci was great to work with, very responsive which to me is a key and I wish I could refer more people to her. Thanks so much!!

Loan Officer
Jumbo 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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20 days ago at 11:24 AM
Recommend's Matt

Overall Good Experience

Initial paperwork and process was straight forward. The loan assistant, Tara was super helpful providing explanations or info on loan details. Would have liked to see more communication before it was just 3-4 days prior to closing. Company requested additional docs before final underwriter approval which is expected. Again, just would have liked to see this requested in weeks prior to closing, not so close to closing date. It created pressure on the team, confusion for seller and myself (buyer) because of the uncertainty to close on time. Overall good experience but with a few improvements on time management and communication would make it a great experience. Note: Never spoke with assigned loan officer Mr. Andre, only assistants.

Heather's Tip: Ask loan officer for updates consistently after submitting initial paperwork. Attempt to receive conditional approval ASAP and then ask officer what additional docs you need to provide. Keep the ball rolling, provide docs/response to FBC in inept manner and keep requesting final approval docs so that you obtain them well before scheduled closing date.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Lake Mary, FL
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20 days ago at 11:09 AM
Recommend's Matt

Simple and Responsive

The team at FBC is very quick to respond and keeps working with you to guarantee things are done on time. They also make the process very simply with their Docu-Sign tool.

Thomas's Tip: Store all of the files they need in a folder on your desktop and organize them so that they're easy to sort through. Also, keep in constant communication so that you can deal with surprises quickly and not delay closing.

Loan Officer
USDA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Lake Mary, FL
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20 days ago at 10:38 AM
Recommend's Marci

m martin

Very efficient process and quick turn around

Loan Officer
Conventional 20 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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20 days ago at 10:34 AM
Recommend's Wendy

Wonderful Experience!

Wendy was so amazing to work with! We had a lot of questions in regards to our refi as this was the first time we were taking money out on her home. Wendy made the process so easy for us. We will definitely use Wendy at FBC Mortgage for all of our future mortgage needs. Thanks again for a great experience!

Loan Officer
Other 30 Year Fixed California
Closed on time
Responds quickly
Loan met my needs
Branch: Modesto, CA
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20 days ago at 10:31 AM
Recommend's Lee

The amazing Lee

I am a single father who pays child support and I was having a very difficult time getting approved due several factors. After working diligently to improve my credit, and deal with conglomeration of problems ranging from insurance claims, lawsuits, selling a house, etc. I was denied a loan with a lender I had been working with a week and a half before closing. Needless to say I was crushed! All the wind was sucked out of my sails and I was excepting the fact I would have to pay high rent prices or have my two kids share a bedroom in a cheaper rental. Lee Utley, caught wind of the situation and took it upon himself to get in Volvo’s and review all of my documents at the end of his work day. He then reaches out to me and expressed his willingness to try and get me approval! I was reluctant to hope again but he was so positive he reinvigorated me to keep trying. Not only did he succeed in getting me approved, I ended up closing earlier with a better interest rate and saved money on closing! Lee, your amazing, I appreciate anyone that’s good at their job, but it takes a special kind of person to dive into a seemingly hopeless situation with a positive attitude when you could have just went home for the day! Your impact on mine and my children’s life is so much more than I could explain here. Thank you Lee on be half of the Pugh family!

Justin's Tip: Go with Lee!

Loan Officer
VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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21 days ago at 7:42 AM
Recommend's Laura

Island Cottage Way

Excellent service and follow through by Laura. Disappointed to be charged a point after we were able to negotiate a lower price for the house. But Laura did ask that this be waved.

Shiela's Tip: Make sure you understand when payment of points may apply.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: St. Augustine, FL
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22 days ago at 11:41 AM

Great Costumer Service

My husband and I are first time home owners and Gordon was very excellent with explaining the process to us and answer our questions at any time. We got a home we loved and will enjoy for years. Thank you so much for making our dreams come true.

Loan Officer
USDA 30 Year Fixed Georgia
Closed on time
Loan met my needs
Branch: Atlanta, GA
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22 days ago at 9:05 AM
Recommend's Gordon

Great service

While going through the loan process if anything was ever confusing, I was able to contact Gordon at any time and he wad there to help

William's Tip: They buying process is not as hard as it seems

Loan Officer
Conventional Other Georgia
Closed on time
Responds quickly
Loan met my needs
Branch: Atlanta, GA
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