FBC Mortgage, LLC

95% of customers would recommend FBC Mortgage, LLC

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Customer Reviews

4.8 of 5
8734 Reviews
Responsiveness 97%
Product met needs 99%
Competitive rate 97%
Real Estate Pro Reviews 132
24 days ago at 9:41 PM
Recommend's Benjamin

Great Overall Experience

Ben is on point! Our overall experience was very smooth. Ben is very responsive and informative throughout the entire process. I must admit I went in a little skeptical on the ease of business. Ben eased all of the concerns we had and we were able to go about our time during this process worry free. We highly recommend Ben and the team at FBC.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Tampa, FL
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25 days ago at 3:31 PM
Recommend's Nate

First American Title

CHRISTY Becknell was wonderful at explaining each document.

Loan Officer
Conventional 30 Year Fixed Oklahoma
Closed on time
Responds quickly
Loan met my needs
Branch: Jenks, OK
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25 days ago at 9:35 PM
Recommend's Scott

Great Service

This is my second loan with Scott and both experiences have exceeded expectations. He and his team are dedicated to helping you navigate the loan process in a friendly and efficient manner. Highly recommend.

Loan Officer
Conventional Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Winter Garden, FL
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27 days ago at 6:49 AM
Recommend's Matt

Home Loan

I cannot express my gratitude enough to NICK FURBEE & his entire team. Nick was phenomenally supportive & helpful throughout the loan process. Thankyou Nick & team.

Laura's Tip: Trust Nick Furbee to treat you professionally & personally.

Loan Officer
Conventional Other Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Lake Mary, FL
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28 days ago at 11:38 AM
Recommend's Ashley

Refinance

Ashley and her team did a great job helping me through the refinance process.

Loan Officer
VA 30 Year Fixed Georgia
Responds quickly
Loan met my needs
Branch: Atlanta, GA
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28 days ago at 10:17 PM
Recommend's Sheri

Excellent ReFi experience

When we became eligible for a lower interest rate FBC made all of our options available and clearly explained them working with us every step of the way and were always available to answer all our questions and clarify all points.

Charles's Tip: Trust your lender, ask questions

Loan Officer
VA 30 Year Fixed SouthCarolina
Closed on time
Responds quickly
Loan met my needs
Branch: Beaufort, SC
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28 days ago at 8:36 PM
Recommend's Jacquelyn

Loan

Jackie went over and above to help us out with this loan. She was an absolute joy to work with and that cannot be said about some others in her line of work, She really became part of our family during this process

Loan Officer
Other 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Plano, TX
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29 days ago at 5:00 PM
Recommend's Karen

Great Service

Karen and staff were helpful, kind, and well put together in assisting me during the process.

Loan Officer
FHA Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Tampa, FL
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29 days ago at 3:29 PM
Recommend's Patricia

Great Service

We appreciate having FBC as our lender they were understanding and patient with the process.

Loan Officer
FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Odessa, TX
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29 days ago at 8:21 AM
Recommend's Kelly

Culver/Myers

I could not be more pleased with our process and end results. Kelly and her whole team are absolutely so kind, patient, and knowledgeable about what is best for their customer. I would recommend them without hesitation and we are 100% satisfied with our transaction.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Longwood, FL
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29 days ago at 7:07 AM
Recommend's Shelly

Great Job

Wanted to commend Shelly Klein and her team. The mortgage process for buying my new home was smooth and efficient. Great team effort! Thank You!

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Lake Mary, FL
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29 days ago at 10:38 PM
Recommend's Quita

Great!!

Second time working with Quita and FBC, they make it seem like such an easy seamless process. Professional, very easy to work with!

Loan Officer
VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Longwood, FL
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29 days ago at 9:45 PM
Recommend's Marci

Painless and personable

I was helped through every step of the process. My questions and concerns were all addressed.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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29 days ago at 8:15 PM
Recommend's Michael

Refinanced

Mike from FBC Mortgage made the refinance process completely painless. His communication was outstanding and he was always upfront with what we needed.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Charlotte, NC
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November 13, 2019 at 6:43 PM
Recommend's Benjamin

Streamline wasn’t so streamlined

Communication was mediocre. The agent sets the bait and then there is a whole bunch of different people that get involved. It got annoying and we almost went elsewhere to refinance the loan. There was nothing really satisfying about the process.

David's Tip: Ask questions upfront. Be ready to communicate with numerous people even for minor things.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will take this review and discuss with our Sales Team on how to improve their communication skills. We will also use this experience as a training opportunity for our entire company.
Loan Officer
FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Tampa, FL
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