FBC Mortgage, LLC

95% of customers would recommend FBC Mortgage, LLC

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Customer Reviews

4.8 of 5
8589 Reviews
Responsiveness 97%
Product met needs 99%
Competitive rate 97%
Real Estate Pro Reviews 132
12 days ago at 1:10 PM
Recommend's Jennifer

Great Experience

We had a great experience with Jeni Pitcher and her team! Very professional, easy to work with, and very responsive to our questions via email ….and in a timely manner.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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12 days ago at 6:26 AM
Recommend's Shannon

Great company

Great company great people !! Would highly recommend!!

Loan Officer
FHA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs
Branch: Pahrump, NV
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13 days ago at 9:54 AM
Recommend's David

Super Easy Home Purchase!

This was my first time buying a home and the process was smooth from start to finish. Thanks Dave!

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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13 days ago at 7:25 AM
Recommend's Maynard

ton mac

all went well am pleased with jay and all at fbc mortgage

Loan Officer
FHA Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Coconut Creek, FL
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13 days ago at 8:10 PM
Recommend's Sam

Clinton Billingsley 279 Crossbridge Road

I was very pleased with the ease of the loan process. Everything was capable of being done electronically or over the phone.

Loan Officer
FHA 30 Year Fixed Alabama
Closed on time
Responds quickly
Loan met my needs
Branch: Birmingham, AL
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13 days ago at 4:17 PM
Recommend's John

Excellent

This company has very professional people. They know what they are doing, very fast and very clear. Thank you guys for everything you do for us.

Alexis's Tip: It is in my hand to recommend that company to somebody I’m sure I’m gonna do it

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: New Smyrna Beach, FL
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13 days ago at 4:16 PM
Recommend's John

Excellent

This company has very professional people. They know what they are doing, very fast and very clear. Thank you guys for everything you do for us.

Alexis's Tip: It is in my hand to recommend that company to somebody I’m sure I’m gonna do it

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: New Smyrna Beach, FL
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14 days ago at 11:31 AM

No attention to details

Unfortunately, this experience was not a good one. The first issue was that there wasn’t one designated person responsible for reviewing the loan as it went through the process. If that were the case, a lot of unnecessary phone calls, emails and paperwork would have been alleviated. They requested unnecessary documents on numerous occasions and no one seemed to know what paperwork they already had from a previous loan.Way too many errors were made and subsequently our experience was horrific for a simple refinance. We will not be using FBC in the future for any of our mortgage needs. Also, you should really do your homework on Landmark Title as they could really care less about details. For example, we were suppose to close on a Monday and the prior Friday afternoon we had not received a phone call for the scheduled time. Approximately 3 pm, we called the title company for the time and were told the time was not on the schedule. In closing, there was a noticeable lack of concern on all persons working on our refinance. I guess that’s what corporate has come down to, just hire a body to push the paperwork. Very sad!

John's Tip: Stop sending those stupid cartoon videos as they are insulting. FBC is supposed to be a professional organization and it seems to be run by children.

Loan Officer
Conventional 30 Year Fixed Florida
Loan met my needs
Branch: Jacksonville, FL
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15 days ago at 9:51 AM
Recommend's Bambi

Great help

Bambi sent out a re-fi fyler email so I responded and found it was a great time for us to get a better rate

Loan Officer
Other 30 Year Fixed Kentucky
Closed on time
Responds quickly
Loan met my needs
Branch: Louisville, KY
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15 days ago at 8:32 AM
Recommend's Lynn

Loan Process and Officer

The process and Loan officer were very helpful and smooth. The loan officer was communicative and we would constantly receive emails on what we needed and video instructions which really helped through out the process. There were some minor set backs on how the loan works but in the end everything was able to fold properly for the closing.

Jeffrey's Tip: Mention flood zone insurance way before the last couple weeks of closing

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Builder Division
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16 days ago at 2:02 PM
Recommend's Nate

Very Pleased!

This is the 1st home I've purchased and I did so using a VA loan. I worked with Nate Johnson and he was great to work with! He made the home-buying process easy and made sure I understood everything. Nate was a delight to work with and would highly recommend him!

Loan Officer
VA 30 Year Fixed Oklahoma
Closed on time
Responds quickly
Loan met my needs
Branch: Jenks, OK
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16 days ago at 11:55 AM
Recommend's Kelly

Great Customer Service

They provided great customer service, and they always kept in contact if anything changed.

Loan Officer
Conventional Florida
Closed on time
Responds quickly
Branch: Longwood, FL
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16 days ago at 11:07 AM

Great Experience!

Working with FBC Mortgage was a great choice. Jeni and her team were so responsive, and kept me in the loop the whole way. Definitely would recommend them in the future!

Stephanie's Tip: Pro tip: ask questions! Do not hesitate to ask for clarification on complex pricing and documents. It is a big purchase, so you definitely want to ensure your loan is right for you.

Loan Officer
Conventional Florida
Branch: Orlando, FL
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16 days ago at 7:38 PM

Refinance

Very slow and the communication was sub par

Loan Officer
VA 30 Year Fixed Florida
Loan met my needs
Branch: Orlando, FL
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16 days ago at 5:36 PM
Recommend's Lenardo

Excellent service

The entire crew was very knowledgeable. They walked me through all the steps. The whole experience was very pleasant

Thien-Chuong's Tip: Everything is done online. Really easy

Loan Officer
FHA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs
Branch: Atlanta, GA
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