FBC Mortgage, LLC

95% of customers would recommend FBC Mortgage, LLC

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Customer Reviews

4.8 of 5
8549 Reviews
Responsiveness 97%
Product met needs 99%
Competitive rate 97%
Real Estate Pro Reviews 132
August 31, 2019 at 10:11 PM

Very traumatic process

I understand that my case was difficult, but the same day of my closing they call me to requested more information and obviously the closing didn't happen in the day that they choosed. My closing happened thanks to my realtor that found the information needed by them and sent it to them, because they didn't want to follow her advice about how to get the information from PR). They never followed the 3 days before the closing day to send the approval.

Wilmarie's Tip: Make sure you don't need a quick closing (let me explain... that you have time for last minute changes).

Loan Officer
FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Lake Mary, FL
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August 31, 2019 at 4:41 PM
Recommend's Matt

Great Job

Did what they said they would, when they said they would, closed on time.....highly recommended

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Lake Mary, FL
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August 31, 2019 at 2:02 PM
Recommend's Matt

Great as usual

This was my third loan with Matt and his team and it was easy and efficient as always. I’m sure we will use them again in the future.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Lake Mary, FL
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August 30, 2019 at 7:52 PM

Run!

In the beginning, everything was nice. Got pre approved quickly. Communication was good. Everything goes down hill the second you put in an offer on a home. Paperwork nightmare because they keep asking for the same thing over and over despite you sending it and uploading to the portal multiple times. Hard to get a response in a reasonable time frame. Waited until last minute to say we needed yet another inspection on top of the 2 already done. Mind you this house was in near perfect condition and barely 10 yrs old. Once it made it to the underwriters desk.... more lost paperwork, numbers were all wrong, and didn’t count everything we already paid out of pocket. Didn’t bother sending the final packet over to lawyers office until almost 5pm the day before closing. They lawyers office they chose is just as bad as they are. Despite signing papers and paying everything..... the closer and the lawyers office both screwed up the paperwork and we didn’t get the keys until 5 days later. They blamed the lawyers office and the lawyers office blamed them. Neither of them got their act together in time for it to be recorded with the register of deeds before 5pm. Therefore the keys were held hostage. Neither party cared we were left homeless during this time( our lease was up the next day). To sum up this experience..... never ever deal with this company. They lie, their communication time frame and customer service in general are horrendous once you go under contract. They lose your paperwork again and again. They don’t communicate well with you, your agent, or the lawyer. They were rude to our agent trying to blame him for their mistakes. Misspelled my name wrong several times. I bet we signed 6 different contracts cause there was always something wrong on it. We chose them because they appeared to have a five star rating. Someone somewhere is padding the ratings cause they are zero stars.

J's Tip: Go elsewhere

Loan Officer
FHA 30 Year Fixed North Carolina
Branch: Atlanta, GA
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August 30, 2019 at 5:34 PM
Recommend's Carl

Paul Decker VA

Carl and team are amazing! We had been turned down three times by other lenders after a short sale, all of them stated that the VA requires a 2 year period after a short sale prior to obtaining another mortgage. Carl did some research showing that the period is actually one year and then he and his team (Jacqueline Vasquez and Jacqueline Rosado) helped us over every hurdle to the goal of closing on our townhome. Communication and service with Carl and team was second to none. Closing was seamless as well. Thank You.

Paul's Tip: Constant communication with your loan officer/team and timely submission of requested documents.

Loan Officer
VA 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Longwood, FL
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August 30, 2019 at 8:57 AM
Recommend's Lenardo

FHA loan

Loan take way too long to be finalized

Loan Officer
FHA 30 Year Fixed Georgia
Responds quickly
Loan met my needs
Branch: Atlanta, GA
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August 30, 2019 at 8:36 AM
Recommend's Matt

Florida Move

Matt’s team communicated well, and made the process simple, especially considering we were across three time zones and 3000 miles.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Lake Mary, FL
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August 29, 2019 at 10:17 PM
Recommend's Karen

Review

The FBC people where always in contact with me and make this process of buying a house as easy as possible. The only complaint I have is my loan officer that was not very responsive but the rest of the team are great!

Bryant's Tip: Communication with client is essential. Always make sure that everything is done before calling for a closing.

Loan Officer
FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Tampa, FL
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August 29, 2019 at 4:18 PM
Recommend's Francisco

Refinance

Our Loan Officer was nothing but very professional. He was very helpful throughout the refinance process.We would Francisco to whomever wants a new loan or a refinance

Brian's Tip: Contact francisco Neri if you would like a mortgage or to refinance

Loan Officer
VA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs
Branch: Atlanta, GA
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August 29, 2019 at 2:55 PM
Recommend's John

Quick and Easy!

Great to work with, got things done quickly, and a great rate.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: New Smyrna Beach, FL
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August 29, 2019 at 2:49 PM
Recommend's Patrick

FBC Mortgage

Patrick did a good job helping us figure out which loan to use and get everything approved.

Loan Officer
FHA 30 Year Fixed Oklahoma
Responds quickly
Loan met my needs
Branch: Jenks, OK
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August 29, 2019 at 2:32 PM
Recommend's Maynard

Excellent

The loan officer was excellent and kept me informed continuely.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Coconut Creek, FL
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August 29, 2019 at 1:49 PM
Recommend's Matt

Outstanding costumer service

Everyone at FBC mortgage were amazing and very professional

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Lake Mary, FL
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August 29, 2019 at 12:50 PM
Recommend's Wes

Loan

Wes was very helpful and informative, so was his assistant Chris. My husband and I would have wanted Wes with us during signing since questions did come up during escrow. Taking into consideration the Prominent Escrow company was not very organized or on time with paperwork. Everything else was very satisfying.

Loan Officer
FHA Nevada
Closed on time
Responds quickly
Loan met my needs
Branch: Las Vegas, NV
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August 29, 2019 at 12:43 PM
Recommend's Kelly

Great loan team

Had no problems. Everything went on schedule and closed on schedule

James's Tip: Taylor team did great

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Longwood, FL
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