FBC Mortgage, LLC

95% of customers would recommend FBC Mortgage, LLC

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Customer Reviews

4.8 of 5
13797 Reviews
Responsiveness 97%
Product met needs 99%
Competitive rate 97%
Real Estate Pro Reviews 175
Real Estate Professional
January 22, 2019 at 11:52 AM

Rock Star Service

Seymoine goes above and beyond to assist all involved in the transaction. She is very knowledgeable on all mortgage products and always available to her customers. Her positive attitude is an asset especially during, what can sometimes be, a very stressful time for Buyers.

Conventional Florida

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January 21, 2019 at 12:07 PM
Recommend's Heath

Thanks FBC team!

The mortgage process could not have been easier and actually a pleasant experience. Would not hesitate to recommend FBC (and particularly Heath Jenkins) to guide you through this process that in the past has been complicated and often difficult. Thanks for doing such an incredible job helping us obtain a mortgage!

Loan Officer
Conventional 30 Year Fixed Oklahoma
Closed on time
Responds quickly
Loan met my needs
Branch: Edmond, OK
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January 17, 2019 at 2:34 PM
Recommend's Matthew

McDuffee Review

Working with Matt and FBC was a pleasure. They made being a first-time homebuyer easy, and I am happy to say that the process was made much easier because of them.

Chelsey's Tip: Keep close tabs on your email during the process

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Tampa, FL
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January 16, 2019 at 12:14 PM

The most stressful event of my life

The 2 star rating is because we actually closed on time despite our loan nearly falling apart towards the end and had some miracle workers above April who fixed the problem. I could write probably a 2 page paper describing the events that transpired with our loan but I'll keep this short; no one should ever fear they might not get their house 3 days before closing then fear again a day before closing because of the way she handles loans. We caught her in a very big lie and found out a day before closing what she did with our loan, the entire process up until the week of closing was smooth with some bumps but overall pleasant until the very end when we had to practically wrestle for our 1003 forms that we were told we could see "tomorrow" or "tonight" and were being told that a week prior then the last day told they'll be at the closing table. Not once did we actually get to see them and found a massive problem less then 24 hours before signing because we had to get our realtor on it and find out why we still don't have them. In the end the problem was solved by the people above April but we had to sit at the signing table nearly 4 hours waiting on documents and approvals. A very stressful string of events days before close that had my partner nearly in tears, again the problem was fixed and we're very happy with the outcome but all could of been avoided had our lender been honest at the start and could of taken our business elsewhere.

Derek's Tip: First time home buyers beware. Have everything in writing (i.e text messages), every conversation and agreement

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly

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January 16, 2019 at 11:56 AM
Recommend's Mike

First time home buyer

I was searching for a home, I submitted a questionnaire to the Builder the contact me right away gave me an appointment to come in. I was introduce thee FBC Mortgage LLC, they was courteous and professional. FBC walk me through the process with every questions I had it was explain to me in detail. I recommend this Lender.

Beulah's Tip: Speak to the Branch Manager. If you are a first time home buyer or in the market for a refinance ask questions regarding housing market trends.

Loan Officer
Conventional 30 Year Fixed South Carolina
Closed on time
Responds quickly
Loan met my needs
Branch: Gainesville, FL
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January 16, 2019 at 11:31 AM

Rock Star

Mr. Castro was phenomenal!! He is extremely knowledgeable, patient and caring. He maintained contact with us throughout the process and never hesitated to answer any questions or address any concerns we had. He was always reassuring, especially when I became impatient. I would highly recommend FBC Mortgage and I plan to do so.

Dinita's Tip: It is impossible to improve upon excellence

FHA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs
Branch: Las Vegas, NV
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January 16, 2019 at 11:18 AM

Finding Home in FL

Our loan processor (Kevin Houck) is great. We had many questions regarding the loan and paperwork. He is very diligent and is always available to answer our questions. Without him we could not purchase our house in FL.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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January 16, 2019 at 9:56 AM
Recommend's Shelly

Out of state

Everyone we dealt with throughout the mortgage process were very nice, kind, patient and dedicated to getting us our mortgage easily. It was an easy experience as they kept it calm and doable for us as we are out of state.

Philip's Tip: Stephanie and Shelley make you fell like a friend. Ask for them.

Loan Officer
VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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January 15, 2019 at 6:13 PM
Recommend's Matthew

Great Home Mortgage Service

Kept informed of the loan processing and worked hard for timly closure after many delays

Loan Officer
VA 30 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Tampa, FL
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January 15, 2019 at 4:20 PM
Recommend's Clayton

Friendly but sometimes unclear communication

Clayton and his team were helpful and friendly but I was sometimes frustrated by the unclear or slow communication. But, everything worked out in the end and we got our house, so all's well that ends well!

Loan Officer
Conventional Texas
Loan met my needs

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January 14, 2019 at 12:06 PM
Recommend's Greg

Excellent Service & Professional

It’s not often that I’ve run into someone who seriously know their profession and makes it look so easy! Mr. Greg Balawajder does that! As an experienced buyer, I recognize when someone knows more than I do and teaches me something during the buying process! Greg did that! He knows his profession and displayed it to the utmost! Never has my buying process been so smooth, timely and in order! This young man should go far in his profession. I am so well pleased that I recommend all my family and friends to him! Thank you Greg! You’re a hope for the mortgage industry. You the Man!

Anthony's Tip: Be up front about your finances and let them work for you!

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Coconut Creek, FL
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January 14, 2019 at 8:36 AM

Relatively painless

The FBC Mortgage process is relatively painless. This is not my first home mortgage so I am familiar with the process. My last mortgage was with the bank I do all of my banking with so I did not have to provide as much as they had a lots of my documents already. However, uploading all required documents to the FBC site was not all that difficult. We only had a few instances in which communication broke down a little bit but overall my experience was not that bad. Also, I had 0 issues with communication, all questions via phone or email were responded to in a timely manner.

Rhett's Tip: Save emails and document what you submit when you submit it to avoid submitting anything more than once.

VA 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs

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January 12, 2019 at 4:17 PM
Recommend's Kevin

Home Loan

Kevin and Heidi were very easy to work with, they were on top of everything. Great customer service. They kept me involved in every step of the process.

Loan Officer
FHA 30 Year Fixed Indiana
Closed on time
Responds quickly
Loan met my needs
Branch: Louisville, KY
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January 11, 2019 at 12:45 PM

GA to OK

We had a house to sell in GA and our buyers had a house to sell in order to purchase our house. There were a lot of moving parts in the process of us selling and buying.

Randall's Tip: Kristen was very helpful and good at returning calls, emails etc. We felt confident in her abilities and she made the process as easy as possible.

Conventional 30 Year Fixed Oklahoma
Closed on time
Responds quickly
Loan met my needs

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January 10, 2019 at 8:47 PM

183,000

Is this the home value

Adrian's Tip: They did a good job

FHA 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs

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