Top Loan Officers for FBC Mortgage, LLC
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Reviews for FBC Mortgage, LLC
Great Customer Service
Gordon cares... He is on top of it. Knowledgeable and extremely accurate with his estimates. If you do your part he will go over and beyond to work a very competitive deal. Laura is honest and will take your file seriously you will know if you are going to pass underwriting with her. Very informative. These two make a great pair.
Nadine's Tip: Be prepared, have your documentation ready, i.e. bank statements, Taxes, BK papers if needed.
FHA 30 Year Fixed Georgia
Too easy!
Monica was easy to work with. She made the process very simple. Thanks again Monica!
Conventional 30 Year Fixed Oklahoma
First time homebuyers
Monica was amazing and very helpful with the purchase of our first home.
FHA 30 Year Fixed Oklahoma
Best Decision
Kelly and her team went above and beyond and made this process go smoothly. Kelly and her team were very diligent and processional throughout the whole process. I am very thankful for everything and would definitely recommend Kelly A Taylor at FBC Mortgage to anyone looking to get a mortgage.
Loan Officer
Conventional 30 Year Fixed Florida
Wonderful
Jennifer went above and beyond to assist with my loan. I was having difficulties with the seller and Jennifer took the time to explain everything in full detail to seller and made sure she understood everything. This was a loan without a realtor per the seller request. I didn’t have the greatest credit score eitherJennifer is very nice professional and knowledgeable. I will definitely use Jennifer and the FBC mortgage again and recommend her to everyone .
Carol Anne's Tip: Be upfront with your score, available cash and what you are looking for.jennifer will find a way to make it happen for you.
Loan Officer
FHA 30 Year Fixed Florida
Helpful
Shelly was amazing, I have rarely seen someone work as hard as she did. We woould not have closed on our home without her help.
Loan Officer
Conventional 30 Year Fixed Florida
Top Notch
This was the second time using Jennifer Collins and both experiences were wonderful. Communication was great, we closed on time and overall experience was top notch. Would definitely recommend Jennifer and look forward to using her for our next home purchase.
Loan Officer
VA 30 Year Fixed Florida
Bridge Loan
We found it was very complicated but it was explained to us in detail. Never having taken out a bridge loan we were surprised at how many steps you have to go thru. Being my husband is not computer literate it was a challenge, but we survived.
Gerrit's Tip: Be prepared to go thru many steps to get to the end result.
Loan Officer
Other Other Florida
Professionalism
I really appreciate the professionalism of your employees. I apprised the way they communicated with me through every step of the process.
Gerry's Tip: Be patient and submit paper work requested with a sense of urgency
Loan Officer
VA 30 Year Fixed Florida
Excellent Team!
Meg Davies and her team were outstanding! They were informative and efficient every step of the way. We had a hassle-free closing and Meg was even present to see us close on our dream home. They are the BEST!
Conventional 30 Year Fixed Alabama
Mrs.
Steve Davenport and his team were very responsive and helped ease my anxiousness in what could be a very overwhelming process. Thank you all for a great experience.
Loan Officer
FHA 30 Year Fixed Florida
Excellent
Fbc mortgage company went above and beyond to help us secure our mortgage I would highly recommend this company . Their staff was knowledgeable and patient with all my questions
Loan Officer
Conventional 30 Year Fixed Florida
Great purchase ever!
The whole team was very professional and help you all the way. I was skeptical about buying my first home without a realtor, but they were very honest. I can proudly say now I’m a homeowner, I will definitely doing business with FBC mortgage again, and will refer everyone to them. Thank you FBC
Marie-Claude's Tip: For anyone who’s buying a home make sure you are ready and prepare all your paperwork because it’s going to be overwhelming if you cannot provide what ask.
FHA 30 Year Fixed Florida
Roope Review
Barry and his team were courteous and professional. They helped us to stay on track during the process inorder to turn things around in a short period of time. The appraisal firm they used gave us the most accurate appraisal we have ever received on our property to date. The appraiser use other comparison properties to ours that were a better match and comparison than prior appraisers. The law firm performing the closing was efficient and was on time for the closing. The amount of time to sign the documents was quicker than I expected.
Loan Officer
Conventional 30 Year Fixed Massachusetts
I dont reccoment FBC Financial
My husband and I were first time home buyers going into this process with little to no information on the home buying/building loan process. Although we were naïve in the loan field, it is clear now that this process shouldn't have been as frustrating and difficult as it was. We had a ton of help from out relators, thank God, because the loan company did nothing for us. The communication, if you want to call it that, was terrible and nothing was ever explained well. I repeatedly sent documents to multiple different people they asked for and apparently lost. Through the whole process, we dealt with multiple different people to the point of confusion on who was handling our loan. There were two separate occasions during our process, that we were sent other customers loan information to include sensitive information. My husband and I were put in multiple different loan types that we didn't qualify for, which our relators had to point out to us and delayed closing. Every version of our loan estimate had inconsistent numbers to include the Alta on our day of closing. When we were finally put in the loan program that we qualified for and was in our best interest (a week before our first closing date) our loan officer failed to immediately lock in our interest rate. The delay in locking in the rate resulted in a higher interest rate a few days later that costs us a recognizably amount of difference on our monthly payment that ultimately could have been avoided. After the interest rate lock mess up, we decided to reach out to the manager, who was mistakenly looking at someone else’s loan, confusing us even more. No sort of responsibility or resolution was offered to us, leaving us with a complete lack of confidence in FBC. It appeared as if FBC didn’t care and failed to assist their customer in this situation. Their lack of organization and communication on our loan caused a complete headache. I wouldn’t recommend FBC.
Megan's Tip: Be prepared to do your own research on loan programs because they are not helpful.
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the complex nature of your loan program, we are required to ask for many documents that are submitted to multiple levels. If FBC was trying to figure out the best loan program, it may take multiple attempts. If there was a duplicate request, we regret this miscommunication. We will use this experience as a training opportunity for our company.Conventional 30 Year Fixed Florida
