Stephanie Fera

100% of customers would recommend Stephanie Fera

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Customer Reviews

4.8 of 5
26 Reviews
Responsiveness 96%
Product met needs 100%
Competitive rate 100%

Reviews for Stephanie Fera

September 30, 2016 at 11:48 AM
Recommend's Stephanie

refinance

Great company to work with. Stephanie went over and above to help me out with this refinance.

Conventional 15 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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August 27, 2016 at 12:43 AM
Recommend's Stephanie

Ignorance isn't bliss

When we first started our lending relationship we were in contact with Stephenie. She got back to us in a timely manner and answered most of our questions clearly as we were first time home buyers and didn't know anything about it. But once we put an offer on a house and we began the closing process we were turned over to Loni, who getting a clear answer from or getting an answer at all was almost like pulling teeth. We would send an email asking for a response to a question and then receive no answer so we would have to send another email asking to answer the previous email. This happened several times. But whenever Loni would send us an email she would need a response and sometimes documents of a sensitive nature by the end of the day, which aren't always easy to get while you work until later hours. One time towards the end of the closing date we asked if there was anything else we needed and she said no and when we replied back we got an automatic email saying she would be out of the office until Monday. This was Thursday. Monday comes and goodness knows she needed urgent materials again that we had asked about on Thursday and could have gotten taken care of over the weekend. In the end everything worked out and we got our house but it was an extremely stressful process due to lack of communication. Thank got we won't be doing it again for a very long time.

Lender Response
We apologize for your experience with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with FBC Mortgage, LLC.
FHA 30 Year Fixed Florida
Closed on time
Loan met my needs

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December 21, 2015 at 2:18 PM
Recommend's Stephanie

FBC and Stephanie Rock!

Stephanie over at FBC worked with me directly from the start back in June on getting us into a new home. Stephanie was amazing, she replied promptly to all my questions whether they were email, or phone calls. I would recommend Stephanie and FBC to anyone who is looking for a lender as these folks rock!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 09, 2015 at 3:27 PM
Recommend's Stephanie

Fantastic Turnaround Time

Stephanie and FBC were fantastic, very understanding and professional. She was able to make my first time home purchase very memorable and easy. Got us to the closing table in about three weeks time - amazingly good teamwork! Highly recommend to anyone looking to obtain a mortgage.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 04, 2015 at 11:22 AM
Recommend's Stephanie

Good experience

Was very happy with overall process. Had a few little hick ups with documents that were asked for at the last minute; but it was the underwriter. Overall very pleased and would recomend

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 21, 2015 at 3:37 PM
Recommend's Stephanie

super

Very very professional and courteous. Phone calls and texts always were returned. I would recommend this company to anyone. Very pleased

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 05, 2015 at 3:03 PM
Recommend's Stephanie

Great and Fast Experience for First Time Home Buyer

Stephanie and the team at FBC worked quickly and kept me updated every step of the way. Their process was smooth, as was my home buying experience working with them. I cannot thank them enough for working hard to ensure that I closed in under 30 days, even though I was a first time home buyer! Thanks to Stephanie working with my realtor Jeff and the whole team.

Kale's Tip: Ensure you get accurate documents back to the FBC team as quickly as you can, and communicate frequently.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 27, 2015 at 10:45 AM
Recommend's Stephanie

Mortgage

Stephanie was very professional, helpful and knowledgeable in her field. Stephanie was always very prompted in returning emails and phone calls as well.

Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs

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July 11, 2014 at 2:50 PM
Recommend's Stephanie

Fantastic!!

This was our first time buying a home. Stephanie Fera was such a pleasant person to work with. She made our first time buying experience FANTASTIC!!. I would definitely recommend Stephanie and the Home Loans Today team for anyone purchasing a home. A++++

BRANDON's Tip: Ask for Stephanie Fera

FHA 30 Year Fixed North Carolina
Closed on time
Responds quickly
Loan met my needs

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June 19, 2014 at 1:06 PM
Recommend's Stephanie

Excellent Service from an Out of State Lender

I chose an out of state lender because of the special loan program called Home Steps that is not yet available in the State of Wisconsin. This was an FHA loan in which I was immediately pre-approved for. My Loan Officer, Stephanie Fera was the greatest! From day one Stephanie was in constant contact with me, sending information, checking on my progress with the home search and offering her assistance. She even gave me a list of the documents I would need when I was ready to apply for the loan; this gave me a head start in gathering the necessary information. Upon finding a home and finally applying for the loan, Ms. Fera was with me all the way. She explained everything to me in detail and was a constant e-mailer. I could not be happier with the service I received. Home Loans Today, as a Lender made the process easy, the down payment was low and I was informed immediately when interest rates dropped; I was able to secure my loan at a much lower interes rate than I expected. I would highly recommend this Lender and Ms. Fera to anyone who is looking for great customer service.

FHA 30 Year Fixed Wisconsin
Responds quickly
Loan met my needs

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April 25, 2014 at 2:05 PM
Recommend's Stephanie

Awesome lenders

The team that I worked with, led by Stephanie, was very kind, patient, and kept on top of me. They are an excellent group of people to work with. For all my future lending needs, I will most definitely contact this company.

JOSEPH's Tip: None. They will take care of you.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 16, 2014 at 2:45 PM
Recommend's Stephanie

Thankful that we chose HLT

I can't say enough how happy we are that we chose Home loans today. Stephanie was so patient and informative, answering our dozens of questions during the process. We got a much lower rate than we were quoted anywhere else and were ready to close days early!

Conventional 30 Year Fixed Arizona
Closed on time
Responds quickly
Loan met my needs

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January 20, 2014 at 5:24 PM
Recommend's Stephanie

Excellent Experience

Stephanie was very pleasant and organized as well as a great communicator during the application and approval process. The rest of the staff also were very professional. I was impressed how smoothly things went from day one. They beat the rate my credit union was offering even!

WALTER's Tip: Have all necessary information prepared and organized at the initial meeting.

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 16, 2013 at 5:10 PM
Recommend's Stephanie

Great Job

I worked with Stephanie for over 4 months during my home buying process. She did an excellent job. She always responded to my emails quickly and answered all my questions. When my loan was in underwriting and the underwriter had additional questions, she helped me to answer them. I would definitely use Stephanie again and would recommend her to anyone.

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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September 11, 2013 at 11:56 AM
Recommend's Stephanie

Terrific Customer Service

Stephanie did a phenomenal job. She was professional, patient, and very helpful throughout the entire process. She facilitated a smooth transaction and made the whole process incredibly easy. I would recommend her to anyone looking for financing. Thanks Nadeem Lakhani

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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June 19, 2013 at 7:53 AM
Recommend's Stephanie

Just an Awesoem Experience

Home Loans Today (dba - FBC Mortgage) was an absolutely awesome mortgage company to deal with. I have gotten many originating mortgages and re-fied numerous times, typically looking for a different mortgage company each time due to how rates are calculated and bad experience the previous time. I no longer have to look for another Mortgage company. The loan officer Stephanie was awesome. Underwriter Melea was awesome. Underwriting manager was awesome. I had issues with one piece of documentation the investor didn't like, the HLT team was able to find another investor and got me the same rate and terms. Everyone I dealt with at HLT was professional and very friendly. Thank You HLT. I will use them again for all future mortgages. I highly recommend HLT.

Will's Tip: The HLT Team was very professional throughout the loan process. Very friendly and helpful as well, which is pretty rare in today's business world. If you want a great mortgage experience and close on time, use Home Loans Today.

Conventional 7/1 Adjustable Rate Mortgage (ARM)
Closed on time
Responds quickly
Loan met my needs

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June 15, 2013 at 10:12 AM
Recommend's Stephanie

Willing to work hard

Our loan was more complicated than most, to the point that another lender wouldn't even try to underwrite once they got the paperwork. Home Loans Today took it on and was willing to work hard to make the loan work and at an excellent rate. The process was not completely smooth (it never is I suppose) but Home Loans Today resolved issues quickly. Our loan officer was Stephanie Fera and I would highly recommend her: professional, competent, and responsive, she worked very hard from initial contact till our (on time) closing.

Conventional 30 Year Fixed
Closed on time
Responds quickly
Loan met my needs

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June 11, 2013 at 3:21 AM
Recommend's Stephanie

Honest and Professional

My wife and I researched many Lenders prior to selecting Home Loans Today. "Stephanie Fera" was our point of contact at Home Loans Today and we can honestly say that Stephanie's expertise, promptness and professionalism made our refinance a simple task. Throughout the entire process, Stephanie maintained constant communications with us, our original lender and our title company. We were so impressed, we refinanced our second home with Stephanie. We are so grateful to Stephanie and Home Loans Today. We highly recommend Home Loans Today to anyone who is considering Refinancing their home. Thanks again Stephanie!

Raland's Tip: Have all of your supporting documents ready. Home Loans Today can provide you with a list.

Conventional
Closed on time
Responds quickly
Loan met my needs

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May 07, 2013 at 10:57 AM
Recommend's Stephanie

Home Loans Today Provides Excellent Customer Service

My wife and I are delighted that we chose Home Loans Today to close our refinance. Our loan officer, Stephanie Fera, was professional and honest, and upfront with us about issues that arose. We encountered some challenges with our title company, and Stephanie and the Home Loans Today team work along with us until all issues were resolved. If you're looking for the best rate for a refinance or new mortgage, and you want to couple that with professional and courteous service, then I highly recommend Home Loans Today.

Mervin's Tip: Even if you already have a quote, give Home Loans Today to see if they can give you a competitive rate. They're customer service is outstanding.

Conventional 15 Year Fixed
Closed on time
Responds quickly
Loan met my needs

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April 24, 2013 at 6:25 PM
Recommend's Stephanie

Exceptional Service

Stephanie was wonderful to work with regarding my refinance. She was very knowledgeable, professional, and very responsive. Stephanie as well as processer Scarlott Gleason were just a pleasure to work with. They both had personality and felt like I was a friend to them not just a "number". They took the time to answer my questions, and I never felt I was bothering them when I would contact them via email or telephone. Less than 30 days from contact to closing. I would recommend them to anyone looking for a loan. Exceptional Service!!

Conventional 15 Year Fixed
Closed on time
Loan met my needs

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April 22, 2013 at 6:53 PM
Recommend's Stephanie

Home Loans Today

The Home Loans Today staff was very professional and responsive. I was very pleased with the service and I found the process to be fast and efficient. I definitely recommend Home Loans Today.

Conventional 15 Year Fixed
Closed on time
Responds quickly
Loan met my needs

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March 05, 2013 at 3:53 PM
Recommend's Stephanie

Home Loans Today Refi - Very Good Experienc

My experience with Home Loans Today was very positive. During the closing, the Closing Agent I used commented very positively about her interaction with the lender I used through Home Loans Today (we used Stephanie Fera). I really appreciate their high level of professionalism. I've referred a number of friends already to Home Loans Today.

John's Tip: One suggestion I would have for other customers is to get a good scanner if you do not have one. Ours scans directly to .pdf file and automatically moves the file to our computer. This helped us save time during the documentation process at the beginning of the loan process.

FHA 15 Year Fixed
Closed on time
Responds quickly
Loan met my needs

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February 19, 2013 at 8:30 AM
Recommend's Stephanie

Pretty Simple

The process itself was pretty simple and easy. This is the first time I have done everything electronically and over the internet but it all worked out. I would do it again for sure! The only negatives was that my phone number was wrong on the original documents which I changed but those changes never it made it into their system so they tried to contact me on a few things (paper-work ect..) and claimed they could never get me. I wanted the amount to pay at closing to be more because I had budgeted for it. I know most people might not see that as a negative but I had the specific conversation with my loan officer 3 times and I wound up paying a different amount. Granted it was less so I can't complain but it would have been nice if they listened to my request. I would use them again and even recommended them to family and friends.

Lender Response
I regret that Home Loans Today was unable to meet this borrowers expectations. I have reached out to this borrower to discuss his experience but have been unable to reach him. Matthew Cramer: Production Manager for Home Loans Today. [email protected] 866-919-3024 ext 218 NMLS# 317185
Conventional 15 Year Fixed
Closed on time
Responds quickly
Loan met my needs

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February 16, 2013 at 2:42 PM
Recommend's Stephanie

Outstanding service

I am very please with the experience of refinancing my home mortgage with FBC Mortgage. I'll certainly recommend them to friends and they will be my first stop for any future home mortgage plans

Conventional 15 Year Fixed
Closed on time
Responds quickly
Loan met my needs

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February 01, 2013 at 9:58 PM
Recommend's Stephanie

Excellent experience

Stephanie Fera with Home Loans Today helped make our refinance experience go very smoothly. She and her coworkers that we worked with were all very professional and responsive throughout the process. It was a very good experience for us. Even our closing agent commented on the high professionalism of Home Loans Today as she prepared for our loan closing.

Conventional 15 Year Fixed
Closed on time
Responds quickly
Loan met my needs

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