Sonya Olson

91% of customers would recommend Sonya Olson

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Customer Reviews

4.7 of 5
120 Reviews
Responsiveness 97%
Product met needs 97%
Competitive rate 96%
March 16, 2020 at 10:49 PM

Home loan

Wanted to say how wonderful Sonya and her team were with helping me with this process. I was quite nervous since I moved from out of state and had so many questions. They answered all questions and made me feel at ease. I would definitely recommend to all family and friends.

Karen's Tip: Ask for Sonya Olson and Elaine Soto!

Conventional 20 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 05, 2020 at 8:26 AM
Recommend's Sonya

FBC REVIEW

Rocky road to this loan as midway through the process there were excessive requests for paperwork and inflexibility on loan terms. Miraculously, when I started shopping other lenders, the terms and flexibility improved significantly. Not sure I’d recommend FBC, but if they’re in a competitive situation, they will work together the loan.

Lender Response
FBC strives for 100% customer satisfaction. Our compliance team has reviewed your comments and addressed them with your loan team. We will be using this as a training opportunity. Thank you.
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 01, 2020 at 8:49 AM
Recommend's Sonya

Great Service!

Sonya was readily available and responsive to questions. Great customer service!

Deborah's Tip: Keep a running list of task completed and write down your password for the online components. Also, we were not educated about money "seasoning".... read up on the rules and regs.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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February 05, 2020 at 6:47 AM
Recommend's Sonya

Excellent

Though we where in England during most of this processing, we where able to finalize most of it while we where there.

Robert's Tip: Have all the documentation you need.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 29, 2020 at 6:43 PM

Lender

Sonya was very helpful and very professional during our business with her and the mortgage process. We would recommend Sonya to anyone needing mortgage assistance.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 10, 2020 at 9:08 AM
Recommend's Sonya

Mortgage for Second Home

Working with FBC made the loan process seamless. The Loan Officer and staff were extremely helpful throughout the process.

Dianne's Tip: Being able to easily scan documents is helpful for uploading documents to the FBC portal.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 26, 2019 at 2:41 PM
Recommend's Sonya

1065 Castaway Court

The loan process was very smooth, especially considering we were 2500 miles away during the process. There were no surprises and communication was excellent from start to finish.

Dennis's Tip: Feel free to call any time with questions. They were prompt in responding to calls and answered any and all questions,

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 22, 2019 at 3:27 PM
Recommend's Sonya

Great service

Sonya and Elaine were great. Easy to work with.

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 07, 2019 at 11:27 PM
Recommend's Sonya

I did review

I did review

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 07, 2019 at 11:27 PM
Recommend's Sonya

I did review

I did review

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 27, 2019 at 7:20 PM

Lattitudes of Daytona Beach

uninformed, condasending. She actually laughed at one of my questions and at closing. She gave wrong information that caused me to come back to the office and sign again

Nancy's Tip: Find another person to work with

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 24, 2019 at 2:24 PM
Recommend's Sonya

FBC mortgage

Everything went smoothly once all the paperwork was in order.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 03, 2019 at 5:29 PM
Recommend's Sonya

Sonya Olson was tremendous.....extremely helpful every step of the way!

Let Sonya help you through this difficult process.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 25, 2019 at 10:46 AM
Recommend's Sonya

Awesome job Sonya and Elaine!!!!!!

Both Sonya Olson and Elaine Thomas were fantastic. They made a somewhat stressful process go very easy. Always answered calls and gave the right direction. So lucky to have gotten them to guide us through the process.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 20, 2019 at 8:16 PM
Recommend's Sonya

LMDB

All went smooth, no problems, it was great.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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