Reviews for Quita Williamson
I was not happy with the loan officer who never answered her phone or returned calls. Everything was done via email, and not promptly. When eventually speaking to her it was as though I was bothering her and was being corrected (in a not so nice way) on the jargon of her job when I would ask questions or try to understand my future investment with her company. There was no warm and fuzzy customer is always right relationship with this lender. When calling to touch base about the final details I was told I was good to go and that she had everything FBC needed. And then that same day I received an email from someone I didn't know and was not informed would be contacting me asking for all the information and documentation I had already provided to Quita. I was confused and upset that this was happening especially after I had just spoke with her to make sure she had everything. Make a long story short the other person requesting the information from the loan processing department ( Sandy Medina) was AWESOME! Her customer service skills are amazing, she is the person I should of been dealing with from the start. From that point on I spoke with Sandy and she served as the middle person with the Lender and I. If I had dealt with her from the start I would of given a 5 star rating.
Lender ResponseWe apologize for your experience with FBC Mortgage. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with FBC Mortgage.
VA 30 Year Fixed Florida
The service I received was outstanding. They responded timely to my emails and phone calls. They also answered all questions clearly. The closing was done within the time frame expected. I am so pleased with all the hard work they provided.
Other 30 Year Fixed Florida
thanks for your help
I was so happy with the help provided by quit and Carla I was in and out of the state and country on business but everything just fell into place. I wish everything with the home was this smooth. Thanks so much ladies for all your hard work it is and was greatly appreciated.
FHA 30 Year Fixed Florida
Works for me
The process was painful for me because I had to right a million letters of explanation! However, I would have had to do the same with any lender that I went with and FBC gave me ample time to respond to their requests.
Ross's Tip: Give yourself at least 6 months of steady credits / debits on all your accounts (checking, savings, credit cards) before trying to buy a newly built home. Otherwise you may have to explain all the nitty gritty details of your financials.
Lender ResponseThank you Ross for taking the time to complete the survey. It was a pleasure working with you even through some of the rigorous documentation requirements in today’s lending environment. Thank you so much for your business and congratulations on your new home!
Conventional 30 Year Fixed Florida
The New White House
I want to thank Quita and her entire crew for working so closely with us through this process. As first time home buyers, we had many questions. Quita and the staff with her were friendly and very professional and kept us up to speed on every step! I would definately use them again!
USDA 30 Year Fixed
Polite and Professional!!
Working with Quita was extremely easy, especially with a tricky short sale. She answered all of my questions very quickly. The paperwork turn around time was very fast. I would recommend FBC and Quita for anyone looking to buy a house.
Conventional 30 Year Fixed
Quita Williamson went above and beyond helping me with my loan. She was steadfast, dedicated, and a blessing. When I wanted to give up she encouraged me to keep going. She was highly professional yet compassionate and trust worthy. I found her to be a force that carried me forward. Thanks to Quita Williamson after 5 months of her dedication and devotion to her position we closed on my perfect home.
Fran's Tip: Quita will guide you and help you move in the right direct. Anyone can trust her judgement.