Quinta Outridge

93% of customers would recommend Quinta Outridge

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Customer Reviews

4.5 of 5
94 Reviews
Responsiveness 94%
Product met needs 99%
Competitive rate 89%
Real Estate Pro Reviews 1
10 days ago at 2:34 PM

Fbc

Loan officer was always available for questions.

FHA Ohio

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March 29, 2018 at 12:04 PM
Recommend's Quinta

Extremely Helpful

Quinta made purchasing our first home easier than I expected. Where there were challenges, she gave great advice and helped with setting our minds at ease. I appreciate her going the extra mile for making our home owning dream a reality. Quinta is a ROCKSTAR in my book. I am extremely grateful for her expertise and her compassionate patience. Thanks again Quinta! You ROCK!

FHA 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs

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March 29, 2018 at 10:10 AM
Recommend's Quinta

Magnificent

Quinta was absolutely great during this entire transaction. I moved up my closing date a couple times, called her panicking a couple times-especially when I noticed that rates were going up. She made sure I felt comfortable and at ease during the entire process. I would highly recommend Quinta, and FBC!

Kelly's Tip: Make sure you provide all pages of all documents requested.

FHA 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs

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March 07, 2018 at 4:21 PM
Recommend's Quinta

Easy and really helpful

It was a really easy process and Quinta was amazing and responsive at all times!

Saran's Tip: Ask for Quinta

FHA 30 Year Fixed Ohio
Responds quickly
Loan met my needs

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March 07, 2018 at 1:47 PM
Recommend's Quinta

Great Job

Quinta was awesome to work with throughout the entire process. Being a first time home buyer, she took the time to answer all my questions and concerns.

Conventional 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs

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February 08, 2018 at 10:16 PM
Recommend's Quinta

Good Communication and Information

Had a very good experience working with Quinta as my house was being built. Except for an occasion or two she was out of the office, she would respond within 24 hours to any questions. Really happy she mentioned the ability to prepay PMI on our loan (we had 5% down), which will save us down the road (4-5 years of PMI upfront versus potentially 8-10 years over time).

Thomas's Tip: Make sure to keep all your required documents in an easy to find place. I prepared for it and it was still time consuming compiling pay stubs, tax records, bank statements, etc.

Conventional 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs

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January 17, 2018 at 8:58 PM
Recommend's Quinta

Sanders Home

The lender was very effective, knowledgeable and a pleasure to work with.

FHA 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs

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December 28, 2017 at 10:17 AM
Recommend's Quinta

1625 Tamarac

It all went very well. I feel that I probably could have gotten a little better interest rate with another lender but I am satisfied with where it ended. They made it very very easy. A lot of this is the builders fault for taking another 7 weeks to finish the house.

Conventional 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs

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December 04, 2017 at 3:21 PM
Recommend's Quinta

wonderful

had a great experience

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 05, 2017 at 9:41 AM
Recommend's Quinta

yes

I was very happy

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 15, 2017 at 1:20 PM
Recommend's Quinta

Great service

Thank you Quinta for all your hard work!!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 30, 2017 at 8:24 PM

Loan

Lack of communication on the status of the loan.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 30, 2017 at 1:11 PM

Severly Dissatisfied

My experience with the mortgage process with FBC was horrible. My Loan Officer, Quinta Outridge, was terrible. She cause me to not get registered with OHFA (Ohio Housing Finance Assoc) in a timely manner therefore causing my interest rate to go from 4.625% to 5% resulting in a $56 increase in my mortgage payment. I believe worst of all she would never take responsibility for her actions. I would bring my concerns to her attention and she would direct the blame back to me. FBC as a whole may be a good company but with workers on the frontline making mistakes that are costly that puts a blemish on the whole company. I could go into more detail but what I have stated is enough to explain my dissatisfaction with my experience with FBC.

Tina's Tip: From the testimonials I have read, FBC does pretty good with Florida residents. However, if you live in Ohio, I would choose another lender. They were not familiar with Ohio grants at all which resulted in me paying a higher rate than what was quoted to me. My monthly mortgage went from $1311 to $1367. I paid the price and I don't want to see anyone else in Ohio go through what I went through.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the nature of your loan program, we regret this miscommunication. We will use this experience as a training opportunity for our company.
FHA 30 Year Fixed Ohio
Loan met my needs

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August 12, 2017 at 5:15 PM

Barbara Gonzalez is great!!!

The overall experience was very stressful. It made it even more stressful that we had a hard time getting in touch with Quinta. We were ready to just say forget the whole thing and start over with someone else. That's when Barbara Gonzalez came into the picture. If this lady is not employee of the year, she should be. She stayed in contact with me on basically a daily basis. Keeping me informed and updated. She talked to me liked she really cared about us, and just not about the business. She understood my stress level and had a great knack for keeping me stress free. The only sad thing is when everything was complete, we didn't get to talk with Barbara any more. Thank you for having such a wonderful and knowledgeable person on your staff. I will refer anybody to FBC mortgage because of her.

Donald's Tip: I know Quinta had health issues. But when she is not there, someone needs to step in shoes and follow up with her customers.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will use this experience as a training opportunity for our company.
USDA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 03, 2017 at 7:34 PM

Poor communication

Communication was lacking during the entire process and I felt rushed off any time we spoke over the phone.

Lender Response
We apologize for your experience with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with FBC Mortgage, LLC.
FHA 30 Year Fixed Ohio
Loan met my needs

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April 28, 2017 at 8:40 AM
Recommend's Quinta

Fast Close

Quinta got my loan out quick and was very nice and polite. A pleasure to work with.

FHA 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs

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March 07, 2017 at 10:58 AM
Recommend's Quinta

Somerset

Our experience with FBC has been a very good one. Quinta was AMAZING...as well as Anne Gilmore. We had a small issue with some requested documents, but FBC handled with very little issue

Robert's Tip: I'm not sure how you would handle this, but in my case, we had an issue come up with a divorce from 18 years prior. FBC requested copies of the entire divorce decree and the separation agreement. Those documents would have been available at the BEGINNING of the loan process (pre-approval) however were packed away in one of three storage units by the end of the process. As mentioned FBC worked it out, but may not work so easily for future clients. Other than that...everything went flawlessly

VA 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs

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November 30, 2016 at 3:01 PM
Recommend's Quinta

Loan Officer

Great process with Quinta she was great to deal with. We had issue with the loan processor but Quinta got everything straightened out.

Conventional 30 Year Fixed Ohio
Responds quickly
Loan met my needs

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October 02, 2016 at 5:32 PM
Recommend's Quinta

Friendly, Helpful and Knowledgeable

We started from scratch on a uncleared lot, from day one FBC was quick and alerted us to all of their needs to process our loan. We take great pride in keeping good credit and maintain organized records of all our financial documents. This made quick and easy work for the lender. The electronic communications were clear and concise, it was the easiest part of building a new home. Thank You FBC.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 08, 2016 at 7:42 AM
Recommend's Quinta

New home

Quinta was wonderful and always available to answer our questions and provide information. Very early in the process we had another person helping us who who had difficulty understanding the VA process. As we were considering changing Quinta called to let us know she would be assisting us and all was well from that point forward.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 31, 2016 at 11:46 AM
Recommend's Quinta

Aug 30 Closing

Aug 30 Closing

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 24, 2016 at 1:33 PM
Recommend's Quinta

Very good lender. Easy to work with

Great communication throug the process. Made me feel comfortable as a first time buyer.

FHA Ohio
Closed on time
Loan met my needs

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