Reviews for Quinta Outridge
Barbara Gonzalez is great!!!
The overall experience was very stressful. It made it even more stressful that we had a hard time getting in touch with Quinta. We were ready to just say forget the whole thing and start over with someone else. That's when Barbara Gonzalez came into the picture. If this lady is not employee of the year, she should be. She stayed in contact with me on basically a daily basis. Keeping me informed and updated. She talked to me liked she really cared about us, and just not about the business. She understood my stress level and had a great knack for keeping me stress free. The only sad thing is when everything was complete, we didn't get to talk with Barbara any more. Thank you for having such a wonderful and knowledgeable person on your staff. I will refer anybody to FBC mortgage because of her.
Donald's Tip: I know Quinta had health issues. But when she is not there, someone needs to step in shoes and follow up with her customers.
Lender ResponseWe apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will use this experience as a training opportunity for our company.
USDA 30 Year Fixed Florida
Communication was lacking during the entire process and I felt rushed off any time we spoke over the phone.
Lender ResponseWe apologize for your experience with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with FBC Mortgage, LLC.
FHA 30 Year Fixed Ohio
Our experience with FBC has been a very good one. Quinta was AMAZING...as well as Anne Gilmore. We had a small issue with some requested documents, but FBC handled with very little issue
Robert's Tip: I'm not sure how you would handle this, but in my case, we had an issue come up with a divorce from 18 years prior. FBC requested copies of the entire divorce decree and the separation agreement. Those documents would have been available at the BEGINNING of the loan process (pre-approval) however were packed away in one of three storage units by the end of the process. As mentioned FBC worked it out, but may not work so easily for future clients. Other than that...everything went flawlessly
VA 30 Year Fixed Ohio
Friendly, Helpful and Knowledgeable
We started from scratch on a uncleared lot, from day one FBC was quick and alerted us to all of their needs to process our loan. We take great pride in keeping good credit and maintain organized records of all our financial documents. This made quick and easy work for the lender. The electronic communications were clear and concise, it was the easiest part of building a new home. Thank You FBC.
Conventional 30 Year Fixed Florida
Quinta was wonderful and always available to answer our questions and provide information. Very early in the process we had another person helping us who who had difficulty understanding the VA process. As we were considering changing Quinta called to let us know she would be assisting us and all was well from that point forward.
VA 30 Year Fixed Florida
Late, everyone forgot we were building a house and they had deadlines
Builder was late lender was late. House completion and 2nd loan approval (because 1st loan expired)was rushed. Results were rushed sloppy house with hidden & covered up flaws, which we are already finding. Lender wasnt even sure if they could make 2nd close date. 2 things on our to fix list are ready broken. Absolutely drained any excitement we had. We have home we will fix, hopefully it wont fall down on us or blowup. Sales person was nice in beginning and end of build process but removed lock box when we asked site supervisor questions and after we told her to put it back she threaten to remove lock box again if the president of the company needs it, I kept that emai. We were told we didnt know what we were looking at anyway. We would be happy with end product. We are not happy with alot of the end product. Sloppy work produces a sloppy product.
Michael's Tip: Keep your deadlines. Treat people nicer and provide a good product. None of which we got.
Lender ResponseWe apologize for your experience with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with FBC Mortgage, LLC
FHA 30 Year Fixed Ohio
Thank God for Simplicity
I would like to thank Quinta Outridge my loan officer for working with me throughout the entire loan process. I travel extensively for work and she and her team worked around my crazy schedule to ensure I successfully completed the paperwork.
Tara's Tip: Make sure you get all of the paperwork requested of you in a timely manner. The sooner the better.
VA 30 Year Fixed Florida
Last minute add ons
Over all we are somewhat satisfied with the lending however what was problematic was the last minute forms they would send us that were urgent. We received several items less than 24 hours before we were scheduled to close. I also never got a conformation from the lender or underwriter when I would send requested items. We would call and rarely would we get a return from Devi.