Quinta Outridge

96% of customers would recommend Quinta Outridge

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Customer Reviews

4.5 of 5
78 Reviews
Responsiveness 95%
Product met needs 99%
Competitive rate 89%
Real Estate Pro Reviews 1

Reviews for Quinta Outridge

5 days ago at 5:15 PM

Barbara Gonzalez is great!!!

The overall experience was very stressful. It made it even more stressful that we had a hard time getting in touch with Quinta. We were ready to just say forget the whole thing and start over with someone else. That's when Barbara Gonzalez came into the picture. If this lady is not employee of the year, she should be. She stayed in contact with me on basically a daily basis. Keeping me informed and updated. She talked to me liked she really cared about us, and just not about the business. She understood my stress level and had a great knack for keeping me stress free. The only sad thing is when everything was complete, we didn't get to talk with Barbara any more. Thank you for having such a wonderful and knowledgeable person on your staff. I will refer anybody to FBC mortgage because of her.

Donald's Tip: I know Quinta had health issues. But when she is not there, someone needs to step in shoes and follow up with her customers.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will use this experience as a training opportunity for our company.
USDA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 05, 2017 at 3:43 PM
Recommend's Quinta

Na

Na

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will use this experience as a training opportunity for our company.
Conventional 30 Year Fixed Ohio
Loan met my needs

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May 03, 2017 at 7:34 PM

Poor communication

Communication was lacking during the entire process and I felt rushed off any time we spoke over the phone.

Lender Response
We apologize for your experience with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with FBC Mortgage, LLC.
FHA 30 Year Fixed Ohio
Loan met my needs

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April 28, 2017 at 8:40 AM
Recommend's Quinta

Fast Close

Quinta got my loan out quick and was very nice and polite. A pleasure to work with.

FHA 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs

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March 07, 2017 at 10:58 AM
Recommend's Quinta

Somerset

Our experience with FBC has been a very good one. Quinta was AMAZING...as well as Anne Gilmore. We had a small issue with some requested documents, but FBC handled with very little issue

Robert's Tip: I'm not sure how you would handle this, but in my case, we had an issue come up with a divorce from 18 years prior. FBC requested copies of the entire divorce decree and the separation agreement. Those documents would have been available at the BEGINNING of the loan process (pre-approval) however were packed away in one of three storage units by the end of the process. As mentioned FBC worked it out, but may not work so easily for future clients. Other than that...everything went flawlessly

VA 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs

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November 30, 2016 at 3:01 PM
Recommend's Quinta

Loan Officer

Great process with Quinta she was great to deal with. We had issue with the loan processor but Quinta got everything straightened out.

Conventional 30 Year Fixed Ohio
Responds quickly
Loan met my needs

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October 02, 2016 at 5:32 PM
Recommend's Quinta

Friendly, Helpful and Knowledgeable

We started from scratch on a uncleared lot, from day one FBC was quick and alerted us to all of their needs to process our loan. We take great pride in keeping good credit and maintain organized records of all our financial documents. This made quick and easy work for the lender. The electronic communications were clear and concise, it was the easiest part of building a new home. Thank You FBC.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 08, 2016 at 7:42 AM
Recommend's Quinta

New home

Quinta was wonderful and always available to answer our questions and provide information. Very early in the process we had another person helping us who who had difficulty understanding the VA process. As we were considering changing Quinta called to let us know she would be assisting us and all was well from that point forward.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 24, 2016 at 1:33 PM
Recommend's Quinta

Very good lender. Easy to work with

Great communication throug the process. Made me feel comfortable as a first time buyer.

FHA Ohio
Closed on time
Loan met my needs

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August 04, 2016 at 8:39 PM
Recommend's Quinta

Happy customer

Great loan experience. Quinta treats customers with respect and care.

Angela's Tip: Try to get all your documents together early.

FHA 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs

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July 07, 2016 at 8:54 PM
Recommend's Quinta

Perry- ohio

We had a great experience with the process of applying for our home loan. Quinta was very responsive to all of our questions and would use her again.

Conventional 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs

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March 14, 2016 at 10:02 AM
Recommend's Quinta

Mortgage

Quinta was great to work with and always ready with an answer for me. Devi was also there for me for any questions.

FHA 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs

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November 18, 2015 at 11:54 AM
Recommend's Quinta

The very best

Quinta is one of the very best Loan Officer you could have. She was there for me from the beginning to the very end to help me get thru is challenging process! :-)

USDA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 15, 2015 at 3:08 PM

5 stars for Quinta Outridge

She is helped me with all my questions and I would definitely recommend her to a friend or family member. Keep up the GREAT work Quinta Outridge!!!

USDA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
November 04, 2015 at 10:38 AM
Recommend's Quinta

Long Review

No complaints, process went well for the most part. A litthe more hiccup with underwriter but Quinta communicated that with us promptly

Kevin's Tip: Patience, relax and it will work out

FHA 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs

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October 29, 2015 at 7:41 PM

Late, everyone forgot we were building a house and they had deadlines

Builder was late lender was late. House completion and 2nd loan approval (because 1st loan expired)was rushed. Results were rushed sloppy house with hidden & covered up flaws, which we are already finding. Lender wasnt even sure if they could make 2nd close date. 2 things on our to fix list are ready broken. Absolutely drained any excitement we had. We have home we will fix, hopefully it wont fall down on us or blowup. Sales person was nice in beginning and end of build process but removed lock box when we asked site supervisor questions and after we told her to put it back she threaten to remove lock box again if the president of the company needs it, I kept that emai. We were told we didnt know what we were looking at anyway. We would be happy with end product. We are not happy with alot of the end product. Sloppy work produces a sloppy product.

Michael's Tip: Keep your deadlines. Treat people nicer and provide a good product. None of which we got.

Lender Response
We apologize for your experience with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with FBC Mortgage, LLC
FHA 30 Year Fixed Ohio
Responds quickly

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October 28, 2015 at 11:04 AM
Recommend's Quinta

Very Happy

Everyone in the loan process was very helpful and always quick to respond whenever I had a question.

USDA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 08, 2015 at 11:06 PM
Recommend's Quinta

Great Service

This was my first home, Quinta was very excellent, she helped me with the process of getting a great rate for the mortgage loan.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 24, 2015 at 11:16 PM
Recommend's Quinta

Great

Quinta was great from beginning to end

FHA 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs

Share  
August 24, 2015 at 12:41 PM
Recommend's Quinta

Great MLO

Quinta was always on it. Quick to call me back ect

Conventional 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs

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August 17, 2015 at 11:32 PM
Recommend's Quinta

Thank God for Simplicity

I would like to thank Quinta Outridge my loan officer for working with me throughout the entire loan process. I travel extensively for work and she and her team worked around my crazy schedule to ensure I successfully completed the paperwork.

Tara's Tip: Make sure you get all of the paperwork requested of you in a timely manner. The sooner the better.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 24, 2015 at 4:22 PM
Recommend's Quinta

Last minute add ons

Over all we are somewhat satisfied with the lending however what was problematic was the last minute forms they would send us that were urgent. We received several items less than 24 hours before we were scheduled to close. I also never got a conformation from the lender or underwriter when I would send requested items. We would call and rarely would we get a return from Devi.

Lender Response
We apologize for your experience with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with FBC Mortgage, LLC.
FHA 30 Year Fixed Ohio
Closed on time
Loan met my needs

Share  
April 13, 2015 at 8:43 PM
Recommend's Quinta

oustanding

Very good service easy fast and friendly thank you very much to Quinta Outridge for her fantastic service .god bless you Quinta!!!!!!!

FHA 30 Year Fixed Ohio
Closed on time
Responds quickly
Loan met my needs

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