Reviews for Keith LaShier
Absolutely Outstanding From Start to Finish
This was not my first home loan. I could not possibly be happier than I am with the service I received and the great loan I got from Home Loans Today. Keith, my loan officer, called me within 15 minutes of my initial request to Home Loans Today. After, a brief conversation, during which he collected some information from me and verified that I could have the BankRate-advertized loan rate, we had an initial deal. Within a few hours, Keith and Devon, my loan processor, got me set up on their document transfer portal, and we were on our way. Keith and Devon helped me at every step in the process, responding to my emails and calls within minutes. They answered all my questions, ensured I delivered all the required documents and helped me meet my goal of closing the loan within 30 days. In addition, the Appraiser, Title agency and Notary provided by Home Loans Today were superb. Thank you Keith and Devon for my best home loan experience to date. I have already recommended Home Loans today to a few other people and will continue to do so. John Keenan San Marcos, CA
John's Tip: Set up your portal access ASAP. Don't hesitate to ask questions to make sure all the documents are right the first time.
Conventional 15 Year Fixed California
Sorry to Say It...
We just finished the refinancing process. The loan came through with an escrow account which is not what we discussed (this was a topic we discussed multiple times with our loan officer over email before and after signing). Now trying to work with HLT customer service to get this resolved and it has been slow going. Very misleading conversations with our loan officer led us to this point so we feel like Home Loans Today misrepresented our final loan and isn't willing to take our request to correct the situation seriously. It's been about two weeks since the refi closed and now the loan is being transferred to Fannie/Cenlar (which probably means we'll have an even harder time finding a remedy). I have email statements from Home Loans Today ensuring us there wouldn't be an escrow acct and still they have been slow to respond. My impression from our experience - be careful with this organization.
Lender ResponseWe apologize for your experience with Home Loans Today. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with Home Loans Today.
Conventional 30 Year Fixed California
Refinance at Heartland Court
Keith LaShier was fine. I have an issue with the many people who had some responsibility with my refinance that caused it to take 45 days to close. For a loan with no issues this should have been very quick and seamless but it was fumbled by Home Loans Today in that I found I had to followup with people. I had to resend information that they lost. I didn't think it should have taken this long and when it was finally scheduled to close, the paperwork was still not ready and it didn't pass inspection.