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Reviews for Jorge L Izaguirre
Bad customer service
I feel we didn't get well informed on all the processes and paperwork. Lack of good customer service.
FHA Florida
Average experience
FBC team gets 3 stars .. average experience with the home buying
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. One of our Team mates will be in contact with you shortly to discuss your experience.Conventional 30 Year Fixed Florida
Great Experience!
We had a great, smooth, seamless experience buying our first home with Jorge! Would recommend to others for sure!
FHA Florida
Loan - Arbor Park - Plot 299
Overall it is good!
Parag's Tip: Please find acceptable rate at least one week advance so that no closing issue. In addition, if you have good credit report, you will good interest rate.
Conventional 30 Year Fixed Florida
First time homebuyer
Heard allot of stories about the mortgage process, but it wasn't as bad as I thought it would be. Everything was made easy.
Christopher's Tip: Get everything to them as soon as you can
Conventional 30 Year Fixed Florida
Great service
The attention to getting everything just right and keeping the client informed was exceptional. From beginning to end and questions I had they were also there to answer.
FHA 30 Year Fixed Florida
Jorge Izaguirre Made it possible!!!
I want to thank Jorge Izaguirre for taking care of our loan process. He made it possible. Thanks to his great job we were able to close when it was schedule without hazard. Thank to FBC mortgage for having members like Jorge. Professional and dedicate to the customers
FHA 30 Year Fixed Florida
I worked closely with Anna, and Rolando and there workmanship was awesome, they was patient as had good responses time with any questions I might of had. I enjoyed working with them both.
I would recommend FBC team to a friend.
FHA 30 Year Fixed Florida
Poor Service, and scamming for a higher interest rate
I was disappointed with the service. We went with FBC, because it was the preferred lender for 13th Floor Homes. Also our Agent said it is better to stick with the preferred lender, as they know all the ins and outs of the builder. That it will be a smooth process. Well, very close to our closing, a little too late I thought, I received a call from Jorge to "lock in a rate." I called him back, and got his voicemail, which said "don't leave a message, Im on vacation????" I called the other person who's name was mentioned on the outgoing message, his assistant I believe, Anna. She never called me back. Then about an hour later, Jorge called me and said that he needed to get on a computer, and will call me within the hour in front of a computer. I waited over two hours for him to call me back. All this time I am out of town on a business trip, and don't have a computer. But use my phone as one. He quoted me 5.25%!!!! And told me I could "buy down" the rate to 4.70%. I said that was way too high. I was not happy with this rate. He did a big sigh, and said "Well if you can get me lower rates from re*****ble companies, I might be able to take it up the chain and see if I can get a lower rate for you." I was shocked and pissed. He wants me to do the work, like it was a game. I really didn't have the time, as I was on my business trip. But boy did I start the research. I felt like he was cheating us. I actually got busy, on my phone, and spoke to two different mortgage companies, and also did a Bank Rate and Zillow profiles for loans. ALL came back between 4.25% and 4.75% NOTHING was 5.25%. I got a total of 4 actual quotes from other companies, and the Zillow and Bank Rate Profile. One Mortgage Company even went so far as to say he was a crook, and trying to cheat us. I was so mad. My Real Estate Agent even contacted his lender, and she was lower. EVERYONE was lower than the preferred lender. And here's the thing, remember I said I thought he was calling kinda late, ALL the other lenders I contacted for better rates gave me two days to decide, because otherwise it was outside their 30 day window for approving loans. I didn't know that there was such a thing, and lenders need time, and wont take on the business if they cant help you, and they need 30 days. Jorge knew this, so he was putting me into a corner, and realizing that even if I found a better rate, and started the WHOLE loan process with someone else, they may not be able to make it work in 30 or less day. Very funny tactics of Jorge. Dishonest I, and everyone else I was dealing with, thought. We even called the builder, 13th Floor Homes, and got some joke of an excuse about this mortgage company and this agent. They didn't even help out. So, I sent all the info to Jorge, all the better rates that I received, all the emails, etc. He then comes back with 4.9% but I will loose the $2,200 credit from the preferred lender for closing costs. Again, cheating us. I said NO, I still wasn't satisfied with that rate, and there was no way I was loosing that $2,200 for closing costs. I also was still on my business trip. I went from Tampa, to Austin to San Francisco all going back and forth with Jorge, and him not returining my calls. Finally before boarding a flight back to New York, did we get it down to 4.75% keeping the $2,200. Now mind you, this was still higher than other quotes I had gotten, but it was now four day gone by, so the other lenders told me they couldn't help me as it was less than 30 days. So I had to go with Jorge and FBC. So I took the rate of 4.75%. I am very dissatisfied. I don't trust him, and I am going to urge 13th Floor Homes to reevaluate their "Preferred Lender." I know that other home buyers probably took that ridiculous rate of 5.25%, just because they don't know how or what to do in the home buying process. And they got swindled.
Gregory's Tip: Get a back up Mortgage Company in advance. ONLY go with FBC if they offer something at closing, otherwise there is no reason to go with them. The "preferred lender" status is a joke. Sure we only had to put down 5% when we signed the contract. If someone doesn't have the 20%, then that may be worh it, but we had it so that wasn't an issue.
Conventional 30 Year Fixed Florida
Thank you for all your help through this process!
Being a new home owner has been a little stressful, but the loan process with George, Anna Decembre and Elaine Thomas was very easy! George was very detailed explaining the best options for us, and getting to the point. The closing process was a bliss, we also decided to use FBC Homeowners Insurance services, because it was not only the best quote provided, but the easiest way to do it.
Conventional 30 Year Fixed Florida
New Home Owner
Jorge was great. He took time out to answer all my questions and gave me great solutions. Anna was super great as well. Rolando was fantastic too. Everyone was super helpful.
Diannia's Tip: Ask all the questions you have the more informed you are the better.
FHA 30 Year Fixed Florida
Good Fast Service
They provided good fast services
Conventional 30 Year Fixed Florida
Outstanding
Great experience, process went without any inconvenient that wasn’t resolved easily. Thank you for everything. I din’t think this could be any easier. A+
Jesus's Tip: For a first time buyer I believe everything was easy. Nothing complicated, extremely fast. If you are prepared with everything you are told, it’s going to be a smooth easy process.
VA 30 Year Fixed Florida
New Home Purchase
FBC mortgage made everything easy for us to get in our new home. With e sign and just a phone call away if we had any questions. Paola and Anna are the best. If I ever need another mortgage I will be going with FBC.
Michael's Tip: Be patient and they will handle it all. No worries with FBC mortgage.
Conventional 15 Year Fixed Florida
Rate
Everything went well
Conventional 30 Year Fixed Florida
Decent Service
Process was smooth and efficient. A bit of miscommunication on mortgage rates and lenders credits.
Daryl's Tip: Make sure you research mortgage rates and clarify what you’re getting before committing.
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the nature of your loan program, we are required to ask for many documents that are submitted to multiple levels that effect your rate or credit. If there was a duplicate request, we regret this miscommunication. We will use this experience as a training opportunity for our company.Conventional 30 Year Fixed Florida
FBC Survey
Everything was super smooth until just before closing...it was a bit stressful but Anna Diciembre really made it easy for me....
FHA 30 Year Fixed Florida
Manor Parc
Very Professional,returning calls or updating information within 24 hrs most of the time,
Conventional 15 Year Fixed Florida
Great job FBC MORTGAGE!!!
Everything went Smooth i never g ot stressed Out thanks so much. I'll be recommending your company to my friends and family.
BERNARD's Tip: Very professional company FBC.
Conventional 30 Year Fixed Florida
Great job FBC MORTGAGE!!!
Everything went Smooth i never g ot stressed Out thanks so much. I'll be recommending your company to my friends and family.
BERNARD's Tip: Very professional company FBC.
Conventional 30 Year Fixed Florida
Great job FBC MORTGAGE!!!
Everything went Smooth i never g ot stressed Out thanks so much. I'll be recommending your company to my friends and family.
BERNARD's Tip: Very professional company FBC.
Conventional 30 Year Fixed Florida
Great job FBC MORTGAGE!!!
Everything went Smooth i never g ot stressed Out thanks so much. I'll be recommending your company to my friends and family.
BERNARD's Tip: Very professional company FBC.
Conventional 30 Year Fixed Florida
Great job FBC MORTGAGE!!!
Everything went Smooth i never g ot stressed Out thanks so much. I'll be recommending your company to my friends and family.
BERNARD's Tip: Very professional company FBC.
Conventional 30 Year Fixed Florida
