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Reviews for Jay Zerquera
Too many ppl
For the most part I had an ok experience w FBC. Things got rather difficult as we got right at closing. There were too many people working from the same office that should've communicated to each other a little better before they asked me for something I had already given to another person in the office. Lots of repeat info had to be given. Very last min these last two weeks. But overall they got me in my new home on time even w a storm coming straight thru the state.
Teresa's Tip: Ask to talk to one person only from the team.
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the nature of your loan program, we are required to ask for many documents that may be submitted on multiple levels. If there was a duplicate request, we regret this miscommunication. We will use this experience as a training opportunity for our company.FHA 30 Year Fixed Florida
Great job
Awsome company very helpfull
FHA 30 Year Fixed Florida
Job Well Done
FBC did a great job. They are experienced in new construction.
Donovan's Tip: FBC is great at working new construction
Conventional 30 Year Fixed Florida
Jay was phenomenal
The loan process today is not what it was back in the era of the no doc loans. Jay was always available to me and did everything he promised. On one occasion, he called me to assure me that everything was going well, as if he knew I needed the encouragement. Knowing that he was the one in charge of getting my loan done, was a major source of comfort to me. I heartily recommend him to anyone needing to have a loan done.
Marie's Tip: Don't take any request for information, personally, there is a process that is required, in order to approve your loan.
FHA 30 Year Fixed Florida
Flawless
Jay and his entire team were amazing to work with from start to finish. Being a first time home buyer I wasn't sure what to expect. Jay's team made it easy. They were quick to respond and get things done.
VA 30 Year Fixed Florida
A smooth process from beginning to end
As first time home buyers, we expected the process to be daunting and complicated. FBC Mortgage was the complete opposite. It was a smooth process and all of our questions and concerns were addressed in a timely manner. Thank you for the time and attention... we are now home owners!
FHA 30 Year Fixed Florida
Easy process
In general it was an easy process.
Luis's Tip: You should get in house translators for clients that have properties in other countries.
Conventional 30 Year Fixed Florida
GREAT EXPERIENCE ALL AROUND
Diane and Veronica were extremely helpful throughout the process! It really made what could have been a stressful process a breeze. Everyone at FBC was extremely responsive and I couldn't have asked for a better experience.
Conventional 30 Year Fixed Florida
Excellent Service
Everyone on staff that helped with my mortgage were Awesome! Thank you, Alexa, Fixing and Diane! I was relocating to Florida from Tennessee and they responded quickly to any questions that I had and we're always pleasant to speak with. I will definitely suggest FBC Mortgage to all my friends and family.
FHA 30 Year Fixed Florida
My FBC Experience!
FBC was very professional I enjoyed working with Veronica Freconna and Diane Ostrander. They were very helpful and always answered all of my questions and explained all sorts of things that I didn't understand. I would definitely recommended FBC to friends and family!
Tamara's Tip: Don't freak out over closing - the process was easier than I could've ever imagined.
FHA 30 Year Fixed Florida
Amazing
my process was awesome. every question that I ask was answered. and everything was great. loved it and will recommend 110%. Thank You Catherine Carosone-Lynn and Veronica Freconna.
Richard's Tip: For those who struggle with English. they have great staff that know Spanish.
FHA 30 Year Fixed Florida
Seamless process
The experience was amazing from start to finish. The staff (Quita, Jennifer, Jay) were professional and courteous. I will definitely recommend FBC Mortgage to all my family and friends.
Conventional 30 Year Fixed Florida
Amazing people
I directly dealt with Pam and Jennifer. They helped us with our dream of owning a home and answered every single ridiculous or dumb question. Since we were new at this process, we feared being misled but we felt at ease and confident. Thank you FBC!
Illian's Tip: Get them what they need as soon as they ask for it. It helps facilitate the process.
FHA 30 Year Fixed Florida
Amazing Service
Everyone in the staff was amazing, I signed a contract and closed my house with no issues. All transactions were smooth and everyone was always responsive to my needs and answered all my questions in timely matter. I felt they were always available to me when needed. Thank you for helping my dream come true of owning a home on my own!
Conventional 30 Year Fixed Florida
Smooth and Pleasant
FBC Mortgage made my mortgage process easier and virtually stress free. The best thing was that they delivered what they promised.
Conventional 30 Year Fixed Florida
