James Maddox

97% of customers would recommend James Maddox

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Customer Reviews

4.7 of 5
36 Reviews
Responsiveness 97%
Product met needs 100%
Competitive rate 94%

Reviews for James Maddox

27 days ago at 9:40 AM
Recommend's James

James is awesome

James helped me so very much and I will Never be able to thank him enough!! He worked hard to get me the best rate and into my house being able to afford it!!!

Jessica's Tip: Ask for James Maddox he is the best!!

FHA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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February 13, 2019 at 9:56 AM

Poor Customer Service, Unprofessional

I wouldn’t recommend this lender.

John's Tip: Be careful when addressing concerns as James Maddox is particularly defensive and argumentative. It’s very difficult to express your concerns regarding your experience. James interrupts you which makes it difficult to fully address your concern. We are first time buyers and had a lot questions regarding a loan of this size. That said, my advise is to not contact James w/ questions or concerns outside of regular business hours as was not appreciated (by James in particular). We never closed on the loan with FBC. We choose to go elsewhere in light of our experience as detailed above.

Conventional 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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January 09, 2019 at 6:31 PM
Recommend's James

Quick loans

James was very friendly and professional, he help thru all the process

Conventional 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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August 10, 2018 at 11:49 AM
Recommend's James

Requires care and feeding.

These are great folks to work with, very friendly and responsive. However, a lot of things would have slipped through the cracks if I had not stayed on top of things.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We regret any miscommunication. We will use this experience as a training opportunity for our company.
Conventional 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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June 07, 2018 at 10:10 AM
Recommend's James

Christy Talitha Davis

James and Tanya was very helpful with my needs. And always got back to me with any questions I had in a timely manner.

FHA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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June 04, 2018 at 9:52 AM
Recommend's James

Good Experience

James' s team was very knowledgeable. We had some issues, but James's team always did their best to help us with questions, and tried to resolve the issues quickly. Dawn Pham was fantastic, always available to help, responding emails quickly.

Liz's Tip: Ask a lot of questions, request information about locking rates.

Conventional 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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March 10, 2018 at 10:22 AM
Recommend's James

Excellent Service!!!

The company provided us with an excellent service and communication. James Maddox was very friendly and professional.

FHA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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March 07, 2018 at 5:55 PM
Recommend's James

Awesome

James as usual is very personable and professional

VA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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February 22, 2018 at 5:59 PM
Recommend's James

Spectacular customer service

James was alway very fast to respond and walked me through the whole porocezz

Jennifer's Tip: Can't go wrong with James

Conventional 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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February 21, 2018 at 3:28 PM
Recommend's James

Great experience

James and his team were very helpful throughout the process. They answered all our questions and helped us so much!

FHA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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February 07, 2018 at 10:41 AM
Recommend's James

New Home

Very user friendly helpful quick response. Will recommend them.

FHA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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November 02, 2017 at 3:34 PM
Recommend's James

James and Crew

As a former closer and also having purchased a few homes, I must say that James and his crew are outstanding and have molded this line of business into an art form.

Charles's Tip: Stand back and let these guys do their job. You will be pleased.

VA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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September 12, 2017 at 11:20 PM
Recommend's James

Great Service!

The James Maddox team is truly a team. They made this process easy peasy! James Maddox and Dawn Pham were very patient throughout this process. They actually answer the phone! They answered all of my questions and calmed my fears! We even closed 2 weeks early! Thank you so much for getting me into my dream home!

Anthony's Tip: Don't be afraid to ask questions and use The James Maddox team!

FHA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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June 08, 2017 at 9:44 PM
Recommend's James

FBC

Linder was very efficient in courteous and helped us out when asked. He explain things thoroughly and helped us meet our closing date.

Stephen's Tip: Don't be afraid to ask questions if you don't understand something

Other 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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May 23, 2017 at 3:52 AM
Recommend's James

Loan Services

Everyone went above and beyond to make sure that our paperwork was completed so that our closing was on time.

Brenda's Tip: None at this time.

FHA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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May 22, 2017 at 4:19 PM
Recommend's James

One more "Good Job"

James Maddox led us by the hand through the process from beginning to end. Everything was handles in a friendly yet professional manner and we were well pleased with everything.

Dennis's Tip: see James

Conventional 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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May 03, 2017 at 5:15 PM
Recommend's James

Great Experience

I have been involved in such transactions for many years as a professional. This was a personal transaction. I have never seen one go any smoother or any more professional than this one did.

Ronald's Tip: Supply your loan officer with all the materials the need from you and its. Piece of cake.

VA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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