Reviews for James Lewis
Excellent Customer Service
Jim and Stephanie were great to work with. They were amazingly responsive and guided me along every step of the process. Document submission was simple with the online tools and everything closed on time. Thank you both!
Jumbo Other Georgia
Hello, is there anyone there?
Jim has an automated system the generates "personalized" emails. I have been receiving these since he handled my original home loan 5 years ago. They kept him top of mind and thus I went back to him for a refinance. Unfortunately, when it comes to REAL personalized communication, Jim falls way short. It was difficult to get information from him in a timely manner. And eventually I stopped hearing from him and was past off to a very capable assistant, Stephanie, who did a much better job of keeping me informed.
John's Tip: Turn off the automated bullshitty emails especially when I am an actual client. There is nothing more frustrating than waiting for a response on an email and receiving two emails from you that are automated before I get a response on the real email that I sent.
Lender ResponseWe apologize for any convenience you may have experienced with you loan transaction. We strive for 100% consumer satisfaction. If there is anymore we could have done to make your experience better, please contact Jennifer Green at [email protected]
Conventional 30 Year Fixed Georgia
From our very first conversation Jim was very attentive and helpful. He was patient as my husband and I asked questions as this was our first home purchase. Jim as well as all of his team were very helpful and responsive. I would recommend Jim!
Sonia's Tip: Make sure you have all the required documents readily available. It helps keep things moving. Whenever the lender sends a request for something...get it back to them ASAP! Again, just helps things to flow nicely.
FHA 30 Year Fixed Georgia
This was my second time working with FBC Mortgage and the experience was once again excellent. Communication was always proactive and timely, I knew exactly what to expect and when. Jim, Michael D. and Stephanie are a knowledgeable team I look forward to doing more business with in the future.
Jim and Stephanie, along with their team at FBC Mortgage made the process of securing a mortgage as painless as humanly possible. We all know securing a mortgage is NO easy task. Their dedication to details was impressive and genuine. I truly believe Jim and Stephanie care about people and their desire of home ownership. I recommend Jim and his team without reservations. Jim and Stephanie will be my first call, when the time comes to secure another mortgage. Sincerely, K, Ababio.
Kodwo's Tip: Be ready to respond to the underwriters and your contact at FBC quickly.
FHA 30 Year Fixed Georgia
I just closed on a home in Chapel Hill, NC. Jim Lewis and Stephanie Lucas handled my loan. What an awesome team! Considering the complexities of securing a mortgage, they made it painless and moved things through smoothly and easily. Stephanie is a true gem! She is detailed, responsive, patient, clear and acted as my champion throughout the process. She even sent me a congratulatory note on closing day! I will gladly recommend FBC to anyone needing a lending partner.
Conventional 30 Year Fixed North Carolina
There are no words to express how helpful and how hard Jim and and Stephanie worked to get our loan approved. The smiles on my families face after the first night was priceless. I would highly recommend Jim and his team for your next mortgage!
Jumbo 7/1 Adjustable Rate Mortgage (ARM) Georgia
Overall this was a positive experience. I liked that the lender was always very available to reach by phone, text, or e-mail. He and the personnel working on my loan were always polite and explained everything if I had a question. What I did not like is that the paperwork would be given to me the last minute with the expectation that I return it that same day or the next day. Also, the website where I could sign the paperwork did not work properly and I could not see some of the documents. Initially the lender seemed a little short with me because I did not understand everything on my loan estimate but then he did call me and explained everything term by term.