Reviews for Elaine Bales
Easy Easy Easy
What a seamless and easy process! Elaine was not only professional but made the loan process for my customers as simple as possible. With constant communication and regular updates, we not only closed on time but were clear almost a week early! I would recommend Elaine to anyone that is in need of a professional lender.
Welcome Home...thanks to Elaine's hard work!
Define Elaine Bales, FBC Mortgage employee: Outstanding, genuine, sincere, patient, helpful, never had a problem answering any questions anytime of the day or night, compassionate, thorough with all the paperwork and requests, pleasant disposition, gentle, great communication skills, knowledgeable, understanding, a true blessing to us to have found her and a definite smooth "loan closer". Please take your time to pass this sincere compliment to whomever so they will commend FBC Mortgage and Elaine. I'm positive FBC Mortgage recognizes how much of an asset she is to their company and mine and Bills strong gratitude will be endless from here to eternity...what a wild ride these past 9 months going through the approval process then the construction was ground breaking March 12, C/O issued Oct 7th but Elaine helped us get there for sure!!!
FHA 30 Year Fixed Florida
Sincere customer service
A great team member with Elaine is Patricia Collini, she's out of the Orlando office and the Branch Mgr too has great communication skills. They both rocknroll with sincere and genuine assistance. As many times I needed to call, text or email the ladies they never minded helping even after hours and weekends since I usually work 12 hr days.
Lisa and Bill's Tip: we had a Construction/Perm Loan. The Underwriters, well I don't have too many things positive about those team members but for one strong complaint they need a check list for the loan officers and Processors and seemed like they always waited until the last minute on a Friday at 3pm or gave us less than 24hrs to get a document to them "or your closing will be delayed 3 more business days" No disrespect to Patricia nor Elaine but a checklist from the U/W for them to us as to exactly what's needed, what's in hand and what else is left to do sure would've helped. Yes the loan closed on time because I jumped through many hurdles in a rush or less than a 24hr deadline for the U/W while still working F/T job usually 12 hr days and dealing with a sick parent too.
FHA 30 Year Fixed Florida
Made Life Easy...
Our lender didn't make us jump through hoops to get our loan, as another company had. We were pre-approved very quickly, she did it practically over the phone, she also only asked for the documents that were needed, not a lot of extras.
Timothy's Tip: .
Conventional 30 Year Fixed Florida
Highly Recommend FBC Mortgage, LLC
Five stars all the way. Processing time was very quick and they were able to answer questions quickly. Easy access via email and online signing of documents. Both people I interfaced with were very friendly and professional.