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Reviews for Efrain Portas
Unfortunate
Need’s customer service training. Unresponsive. Lacks transparency. Bothered when asking for clarity. Generally unpleasant to work with.
Karrie's Tip: Request a different MLO if he is assigned to you
FHA 30 Year Fixed Florida
Customer
No good communication between Efrain and the customer, Efrain had poor communication, we had to always email him for everything and response rate was very slow as well. Best promotion were not offered at first we had to dig into other lenders and a lot of back and forth. Jordan K was very helpful and very fast to respond to my emails . One good thing, even But when he did answer questions were answered.
Jerry's Tip: Customers should always be first, make your self more available, this will really benefit this Morgage company
Conventional 30 Year Fixed Florida
Communication is not their strongest point
Was always difficult to get someone to answer phones calls and emails. Often took several (3-4) before we could get a response. Seemed like every time we turned around there were more documents to upload. Sometimes even at the last minute (2 days before close they realized they didn't have a copy of our social security card) and a week before they were still trying to verify employment.
Layne's Tip: Follow up. On everything.
Conventional 30 Year Fixed Florida
Outstanding service
Efrain and Jordan took care of us exceptionally. Whenever we had a question (and believe me we had a lot) they always got back to us fairly quickly and always had the answer. They made the process go very smoothly and would highly recommend them to anyone.
Conventional 30 Year Fixed Florida
Great team
I want to thank everyone team was great never had to worry About anything during the process thank you again
Aires's Tip: Never have to worry the team got your back in the process
FHA 30 Year Fixed Florida
OK
As a first time home buyer, more was expected. Nobody saw it fit to explain the process or what to expect from the outset. I got calls twice for instant decisions about things I didn't understand and contacted by 2 other agents I was unfamiliar with. They needed to explain locking the rate once a rate was given. How would i know locking a rate had a time attached to it even during a specific business day? The terms used for some of the same things between lender abd developer are different which causes some confusion also. The process was swift in some parts but lagged in others. I had to sign a document about the possible need for more documentation in the future. I hope that's not the case. I asked questions and they were always answered. It's just that you don't know what to don't know and I didn't get the feeling anything would have been pointed out to be if I didn't specifically ask
Conventional 30 Year Fixed Florida
Amazing, thank you
Efrain and his team were quick to get back on any questions, comments, and concerns. Professional and friendly and they also were quick to get all documentation prepared.
William's Tip: they can help you schedule online notary services for closing if you are purchasing a home in an eligible state.
Conventional Florida
Great team
You have made buying my first home an pleasant and easy experience my wife and I thank you from the bottom of our hearts...
Edward's Tip: Make sure you do everything on paper so you can trace your steps if necessary..
FHA 30 Year Fixed Florida
A true professional!
It was such a pleasure working with Efrain and the RMC team during the past year. Efrain is a true professional who never lets a day go by without returning calls and emails to his many clients. He provided flexibility with our payments and terms via discount point purchase. Ally was our processor and the best I've had the pleasure to work with. The entire process was transparent and honest. I could not have been happier with my transaction! Thanks, Efrain!
Conventional 30 Year Fixed Florida
Awesome!
Great service. Always there to answer questions!
FHA 30 Year Fixed Florida
Very pleased!
The process was simple and quick. Anytime I had a question, millions of them, they were always quick to reply. It was a smooth process.
Conventional 30 Year Fixed Florida
Steel city tile
Steel city tile
FHA 30 Year Fixed Florida
Great first time buyer experience!
This was my first home purchase and Efrain was great! All of my questions were answered, all of my calls were returned in a timely manner, and I was prepared for a seamless closing.
FHA 30 Year Fixed Florida
The Scott Family
very professional and willing to help and kept us well informed at all times.
Eva's Tip: none
FHA 30 Year Fixed Florida
Carlos Millan
Everything was explained very thorough, they were very attentive, gave me advice and information I needed to make the best decision for the loan that suit our family best. I appreciate all the assistance and service provided by FBC and Efrain
FHA 30 Year Fixed Florida
A Great Lender
I have bought several homes in the past. FBC Mortgage was the easiest to work with lender that I have ever dealt with. They stayed on top of everything that was needed for the closing. Since I was driving from Nebraska to Florida for the closing they made sure that I had all the information I needed for a timely and successful closing. Thank you FBC!
Conventional 30 Year Fixed Florida
My Fbc experience
Mr. Efrain Portas is an excellent professional and highly informative I would highly recommend him to anyone
Manuel's Tip: Follow Fbc's advice right to the t and Email everything instead of faxing
FHA 30 Year Fixed Florida
Excellent Service
The purchase and closing process was quick and without any inconvenience, Efraín Portas answered all our questions and gave us a very professional service. We definitely recommend FBC Mortgage as a lender and Efrain Portas as loan officer.
FHA 30 Year Fixed Florida
Follow up for Closing
The only issues was the back and forth with the credit needs and that we could not get a final dollar amount to bring to closing in time to get the check ready from the bank for the close.
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will use this experience as a training opportunity for our company.Conventional 15 Year Fixed Florida
Exel
They help me in all and any time
Conventional 30 Year Fixed Florida
Steel City
The entire process was very professional. Diana Chavarria (Processor) was the BEST I could ever hope to work with!
FHA 30 Year Fixed Florida
