Donna Beaulieu

86% of customers would recommend Donna Beaulieu

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Customer Reviews

4.2 of 5
29 Reviews
Responsiveness 74%
Product met needs 90%
Competitive rate 86%

Reviews for Donna Beaulieu

May 23, 2019 at 12:47 PM
Recommend's Donna

Decent Transaction

All in all it was a decent transaction. We were able to close on time. However, our concern is that our phone calls/emails weren't returned in a timely manner. For a huge purchase such as this, we really needed answers right away and didnt want to wait a week to get a call back.

Scott's Tip: Make sure you talk to everyone on the team. Get other peoples phone numbers because that was truly a life saver.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will take this review and discuss with our Sales Team on how to improve their communication skills. We will also use this experience as a training opportunity for our entire company.
VA 30 Year Fixed Florida
Closed on time

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May 02, 2019 at 10:45 PM

Stressful experience

Very poor communication and last minute documents request.

Willy's Tip: N/A

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. if there was a last minute request, it was possibly due to our underwriters making sure you were getting the best loan as possible. We will use this experience as a training opportunity for our company.
FHA 30 Year Fixed Florida
Closed on time

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April 17, 2019 at 1:23 PM
Recommend's Donna

Awesome

Donna was very responsive and knowledgeable helped me whenever I had a question.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 11, 2019 at 2:24 PM
Recommend's Donna

Roper Compound Mortgage Review

The staff at FBC mortgage was easy to work with. Paperwork was overwhelming but glad it is over with and we have a beautiful house.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 13, 2019 at 9:08 PM
Recommend's Donna

Closing on time

I was glad that our loan closed on time with no last minute problems. Thanks for that

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 04, 2019 at 1:32 PM
Recommend's Donna

New Floridian Buyer

Thank you Donna for your support throughout this process. You made my experience worth buying a new home in Florida. I appreciate your availability throughout the process; and how you never hesitated to respond to my questions when asked (emailed) or called upon.

Geraldine's Tip: be sure to ask the right questions. Do your homework and know what is being presented to you. If you are not clear on the process, do not hesitate to ask for clarifications. This is a lifelong investment (at least for 30 years). Make sure you read your contract with your sales representative and manage your deadlines for any changes.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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February 21, 2019 at 9:38 PM
Recommend's Donna

Great Service

Everyone at FBC Mortgage was great, very knowledgeable. Most of the team members answer their phone calls or returned messages within a few hours. It was a very pleasant experience to work with the team! Makes a big difference during the big ordeal of buying a house.

Rodolfo's Tip: Fast response from most people and very knowledgeable

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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February 20, 2019 at 9:53 AM
Recommend's Donna

Easy process

This is my third house purchase and this by far was the easiest and smoothest.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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February 04, 2019 at 10:00 PM

First Time Home Buyer

My husband and I are first time home buyers, our real estate agent did 90% of the work on letting us know what we needed to do, what deadlines we had, when we needed to reach out to our loan officer. Donna did not provide much assistance without me reaching out to her 3 to 4 days in a row, leaving voicemails and sending her emails. It would be helpful if (especially for first time home buyers) the loan officer would communicate each step of the way and let you know what your next step is. My processor on the other hand, Simone, was amazing and very helpful and always quick to respond.

FHA 30 Year Fixed Florida
Closed on time
Loan met my needs

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January 03, 2019 at 9:31 PM
Recommend's Donna

Excellent!

Everything was well done with FBC team and Donna. A little hard to reach them on line but they would let you know everything you need to know via email. Thank you for all your help!

Kerry's Tip: Follow their tips and advices.

FHA 30 Year Fixed Florida
Closed on time
Loan met my needs

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October 04, 2018 at 4:51 PM

Not organized

Disorganized and uncommunicative couldn’t get our closing numbers right

Michael's Tip: Just call them and communicate

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the nature of your loan program, we may be required to ask for many documents that are submitted to multiple levels. If there was a duplicate request, we regret this miscommunication. We will use this experience as a training opportunity for our company.
Conventional 30 Year Fixed Florida
Closed on time
Loan met my needs

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September 24, 2018 at 1:43 PM
Recommend's Donna

Lorinda Stahley

Thank you for such an easy loan experience. Simmone is so very helpful and nice. closing was an easy experience also with a very knowledgeable person.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 15, 2018 at 11:04 PM
Recommend's Donna

Gardner New Home

FBC Mortgage was very good and informative through every step.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 10, 2018 at 5:36 AM
Recommend's Donna

Joanne Slater

Too many people involved in the process

Conventional 30 Year Fixed Florida
Closed on time
Loan met my needs

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June 06, 2018 at 12:25 PM
Recommend's Donna

FCB

Excellent service Donna and her team work with me even though i missed my first closing date. Great job!

Conventional 30 Year Fixed Florida
Closed on time
Loan met my needs

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May 04, 2018 at 4:52 PM
Recommend's Donna

Great

FBC was very helpful in all aspects of my mortgage with buying my new home. I would recommend them to anyone.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 20, 2018 at 1:07 PM
Recommend's Donna

New Homeowner

Had a great experience! Was a really easy process for us, and worked with great people!

Angela's Tip: Only positive things

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 10, 2018 at 2:26 PM

FBC Mortgage

Phone calls not returned. Requested information not applied. Very poor customer service. Would not recommend or ever use again

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the nature of your loan, we are required to ask for many documents that are submitted to multiple levels. If there was a duplicate request, we regret this miscommunication. We will use this experience as a training opportunity for our company.
Other Other Florida
Closed on time

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April 04, 2018 at 3:44 PM
Recommend's Donna

Easy and flawless transaction

I was amazed of the ease of this whole transaction. Donna answered all my questions and kept me up to date with all the things I needed.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 28, 2018 at 11:48 PM
Recommend's Donna

Complaint about the underwriter

The underwriter waited until the last minute to ask for information that could have been requested days before the closing which caused us undo pressure and frustration instead of joy and excitement of new home ownership. We think that is very inappropriate to pressure buyers in this manner at the last minute

Wilson's Tip: start reviewing the documents at least a week prior to closing, preferably 2 weeks so it would give the buyer ample time to get documents in a timely manner.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the nature of your loan program, we may be required to ask for many documents tat the last minute due to our underwriting requirements hat are submitted to multiple levels. If there was a duplicate request, we regret this miscommunication. We will use this experience as a training opportunity for our company.
FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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March 08, 2018 at 10:27 AM
Recommend's Donna

Home loan Customer Review

I was extreamly satisfied with the expeditiously handling of my mortgage loan. Personnel was knowledgeable, professional and gave prompt responds to any concerns and questions during the loan process. I was given a fair interest rate and all incentives promised at the time of appicaltion.

Maria's Tip: Personnel are easy to talk to and they are extreamly knowledgeable and realiable. Have all relevant papers available and ready to submit.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 20, 2017 at 8:49 AM
Recommend's Donna

Great service and communication

Donna and her team were friendly, knowledgeable and personable. Questions were answered in a timely manner and the proper information was provided.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 29, 2017 at 4:22 PM
Recommend's Donna

The greatest

Donna provided the best service. She was there for every step of the way.

Raymond's Tip: Just listen and learn.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 10, 2017 at 11:10 AM
Recommend's Donna

Mortgage

We chose FBC because of the discount offered through our builder. They were very good at communicating throughout the whole process.

Conventional Florida
Responds quickly
Loan met my needs

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July 05, 2017 at 9:49 AM
Recommend's Donna

Donna did a very good job

Donna was very knowledgeable. There were a couple of miscommunication along the way way but were resolved.

Drew's Tip: get everything in writing

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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