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Reviews for Denton Wilks
Loan Process
Like any other loan process, it can be time consuming and tedious especially when it comes to providing documentation. Denton and Leslie did a great job with staying in touch to make sure I was aware of anything that was needed and explained why. I would recommend the both of them to anyone who enters the process with RMC.
FHA 30 Year Fixed Florida
Excellent Service
Denton was honest and helpful throughout my whole process. I was able to attend closing with full confidence that all of my questions were answered.
Conventional Florida
BAD RESPONSE
This company started the process with me very well, very kind, then it seems that I didn't qualify and immediately the kindness ended because they never returned my messages, they didn't even take the time to inform me what happened. I assumed that I didn't qualify, but not because they told me but because they never contacted me again. It's unfortunate because even if I didn't qualify, I have hundreds of friends that I could have recommended to do business with them. The least a client deserves is to see the process through to the end, whether good or bad. Esta empresa empezo su proceso conmigo muy bien, muy amables, luego parece que no califique e inmediatamente se acabo la amabilidad porque jamas me regresaron los mensajes, ni siquiera se tomaron el tiempo de informarme que paso. Yo asumi que no califique, pero no porque ellos me dijeran si no porque jamas me volvieron a contactar. Es lamentable porque aunque yo no calificara tengo cientos de amigos que les hubiera podido recomendar para hacer negocios con ellos. Lo minimo que se merece un cliente es que se lleve el proceso hasta el final sea bueno o malo.
Conventional Florida
Lot of hand holding
I’m the type of person who needs their hand held when it comes to large financial transactions. Denton was there every time I had questions or doubts. We will do business again.
Michael's Tip: Be patient
Conventional 30 Year Fixed Florida
Excellent Experience
From start to closing, we had a great experience with RMC. The team kept us updated with regular communication about the process and next steps. If there was anything we didn’t understand the team was readily available to provide assistance. The rates were competitive and they were flexible when we had to make changes. We would definitely recommend to anyone looking for a great lender.
VA 30 Year Fixed Florida
What a guy!!
Denton made this a very pleasurable experience for Cathie and I even though I had 1 million questions. He always kept us in the loop and reassured us when we needed it. Thank you Denton for all your help.
Conventional 30 Year Fixed Florida
Loan Processor
Elizabeth Larus was professional, efficient and kind. She was on top of the whole process and communicated with me throughout the process. She is a gem!
George's Tip: Get your paperwork in order. Don’t apply for credit or buy anything expensive during the loan process!!!
Conventional 30 Year Fixed Florida
Excellent Job by Denton & Team
We were pleased with the services provided by Denton and his team during our mortgage loan processing. Denton was very professional, courteous, knowledgeable, and patient. He was very responsive to our requests. I highly recommend Denton to any new prospective and existing RMC customers.
Kwasi's Tip: Be patient with the loan process. Allow Denton to do his work until the closing of the loan.
Conventional 30 Year Fixed Florida
Maronda
Communication was subpar to say the least. 1- They delayed my closing, and later said they were able to close with available info. Incurred unnecessary fees. 2- I was left unhappy with the Closing Disclosure, with no follow up from loan officers.
Conventional 30 Year Fixed Florida
Great team
Denton Wilks and Monica of RMC Home Mortgage provided exceptional service, detailed communication, and guidance throughout the entire loan approval process. We are in our beautiful new home!
Conventional 30 Year Fixed Florida
Wonderful
Denton was great. This was my first time purchasing a house and did not have much knowledge on the process. Denton was more than kind enough to answer any and all questions in depth.
FHA 30 Year Fixed Florida
Incomplete information and untimely response
The loan officer could not provide the documentation that was legally required 3 days prior to closing. Until the day of the closing, we did not know the amount for cash to close. Loan officer could not sort out simple things like escrow amount etc.
Conventional 30 Year Fixed Florida
Great Communication
Everyone at RMC communicated clearly and in a timely manner throughout the entire process. It was a pleasure working with our loan officer and loan processor.
Conventional 30 Year Fixed Florida
Excellent!
my experience with Denton was amazing. He was an excellent loan officer and I was able to close on my home on time. I would definitely recommend him for the future.
FHA Florida
RMC Home Mortgage Review
I worked directly with Denton. He was very helpful throughout the entire process. He was always available when I needed to call and very willing to explain the process. I would highly recommend him to friends and family.
VA 30 Year Fixed Florida
Completely Shady
If I could rate lower I would, but you have to at least give one star. Denton lied to us on several occasions with different items. He told my wife we had two days at a locked in rate and with a certain amount of credits. We responded the next day, within the timeframe and the rate was increased, there was no credit, and we were told he never told us the rate was locked or there were credits. Also, when confronted with financial information to counteract what he was telling us, he then passed the blame onto their investors in one of the most hilarious arguments seeing as I work in financing and investing myself. Never go with RMC, and definitely not Denton.
Pierce's Tip: Choose someone else.
Lender Response
Mr. Dean, thank you for sharing your experience with us. Exceeding our customer’s expectations is the core mission of our company and we are sincerely sorry we failed to exceed yours. I personally handed your feedback over to the leadership team to make us better. If you would like to discuss your experience further, I am available and ready to listen. Please call me at 407-284-4893 or email us at [email protected]. Our hours of operations are Monday through Friday 8am to 6pm (EST).Conventional 30 Year Fixed Florida
Dianna fritz
Everyone we dealt with was extremely nice and helpful. And always made the process as easy as possible.
FHA 30 Year Fixed Florida
Home Ownership
I didn't initially start off with Denton, but I ended with him and the transition was seamless. Everyone on the team was easy to reach and Denton was able to answer questions I had and was not only reachable by e-mail but by telephone as well. I was informed in every aspect of what was needed and guided if I was unsure or unaware of what was actually asked. Although it was a stressful time, due to effective communication and openness I survived and succeeded and closed with a big smile on my face. Would I do it all again with RMC Home Mortage? I most definitely will.
Madonna's Tip: Make sure your financial situation does not change unless it's you getting a pay raise. Do not take out credit cards, or any other debt, until you close. Do not make expensive charges on your credit card that you can't pay off your bill in full. Go on a serious budget and save save save - no unnecessary purchases.
Conventional 30 Year Fixed Florida
Wouldn't have made it through this with out Denton
Our building process was a little rough but Denton was always there to answer my question even if they didn't pertain to him. I really appreciated how patient he was with me as a first time home buyer and builder. Communication is the key to all things in life and especially this process and we are so glad Denton was our Dude! Thanks for all your hard work at seeing us over this finish line!!!
Tara's Tip: Pay attention to everything
Conventional 30 Year Fixed Florida
Amazing experience VA loan
I had the most fortunate experience having Denton & Pam as my loan officers. And I closed on my new house a week ago! I started this process with them and they helped me get approval on my new construction. They stayed in communication with both the builder and me. It wasn’t easy but this team kept me on track, kept the builder on track and ensured I had a very smooth closing! I was blessed having Denton on my team!!!
Michele's Tip: Don’t give up!!
VA 30 Year Fixed Florida
Great Loan Originator
Denton was the first person I spoke too in regards to my Loan Process with RMC Mortgage. I had my reservations at first being a new home buyer and using my VA loan for the first time. Denton did an excellent job being patient with me by answering all my questions and helping me understand the loan process. He is a great communicator and that was in part one of the main reasons I did not change lenders at the last minute. He was instrumental with me getting out the gate and then finally getting to the closing table. Thanks Denton!
VA 30 Year Fixed Florida
