Reviews for Chera McCall-Johnson
Chera is AMAZING!!!!
I just purchased my second property using Chera as my lender. I had special circumstances the first time around and was told I couldn't get a loan. Chera did all the leg work and was able to get me the loan. And the second time around I had no idea I could have two VA loans at the same time. She is a lending Goddess!! I recommend her to all my friends and would never use anyone else!! She has gone above and beyond for me both times. Absolutely Amazing!!
VA 30 Year Fixed Texas
FHA home loan
This branch seems very disorganized. Always asking for multiple things that had already been given and not seeming to know what they have and what they still need.
Lender ResponseWe apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the complex nature of your loan, we are required to ask for many documents that are submitted to multiple levels. If there was a duplicate request, we regret this miscommunication. We will use this experience as a training opportunity for our company.
FHA 30 Year Fixed Texas
Excellent Customer Service
Chera did an amazing job of explaining the options to a first time home buyer like me. She was literally available for questions or concerns 24/7 on her personal cell. She went above and beyond to get me the best mortgage package and the lowest cash to close possible, even up to the last minute day of. I would recommend her and FBC to any home buyer that wants quality service and someone who is going to have your back through out the entire buying process.
FHA 30 Year Fixed Florida
FBC Mortgage Review
Chera and her assistant Amy were good int he transaction. Chera does a great job at explaining everything to us and helped us along the way. There were times of frustration, but everything worked out and went through very well.
Charles's Tip: Be sure to ask questions along the way.