Chera McCall-Johnson

95% of customers would recommend Chera McCall-Johnson

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Customer Reviews

4.8 of 5
21 Reviews
Responsiveness 95%
Product met needs 100%
Competitive rate 90%

Reviews for Chera McCall-Johnson

6 days ago at 6:58 PM
Recommend's Chera

Purchased a home

I just want to thank Chera and Emily thru this whole process, I had several questions and had some road blocks but everything worked out in the end. Emily was fantastic she helped me get everything I needed, answered all my question even when she was not working I could always reach out to her and she was there, I jus really appreciate everything they did for me and my family.

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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August 09, 2018 at 11:58 AM
Recommend's Chera

New home

This team of professionals is just that, professional. Everything went smoothly and they handled any problems that came up without delay and made sure that the process of buying a home was stress free and easy to accomplish.

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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July 11, 2018 at 8:33 PM
Recommend's Chera

Lpohlemann

Chera and her Team were first rate........

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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July 11, 2018 at 9:45 AM
Recommend's Chera

Impossible made possible by Chera

I started out with another lender and changed to FBC-Chera because the other lender would not work with my student loan debt. Chera was able to find a program for me that helps with people that have student loan debt. She was very knowledgable and was determined to make it work for me. She works hard for you! Emily also was very easy to talk to and would text or email anytime she needed something. I highly recommend FBC- Chera Team!!

Conventional Texas
Responds quickly
Loan met my needs

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July 07, 2018 at 3:32 AM
Recommend's Chera

No Credit- No Problem

One of the best things about FBC is that they do manual underwriting! If you have plenty of tradelines and no credit, Chera's team will get it going for you (granted the tradelines are in good standing).

VA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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May 14, 2018 at 8:16 AM
Recommend's Chera

Excellent service

First of all we love our new home! We had an amazing team. Chera and Emily were awesome. It felt like we were old friends. We had daily contact with Emily. She made sure they had everything needed to go to closing.She stayed in constant communication with us. It was an exciting experience.Chera and Emily did a great job!!!

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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April 28, 2018 at 9:16 PM
Recommend's Chera

Learning Experince

My first home was made possible by Chera and her assistants. Answered all my questions and fears of the buying process. With out a doubt my highest rating. That’s not easy to get.

Russell's Tip: Keep every email!

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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April 20, 2018 at 5:58 PM
Recommend's Chera

Awesome

It was long road and a lot of paper work lol Chera and Emily was extremely helpful with any questions I had though this process thank y’all so much we love the house

Other 30 Year Fixed Texas
Responds quickly
Loan met my needs

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April 18, 2018 at 9:30 AM
Recommend's Chera

Happy I found them!

No stress, quick and prompt responses, always available for any questions. Thank you Chera and Amy!

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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April 10, 2018 at 11:24 AM
Recommend's Chera

Superior Customer Service!!

We could not be more pleased with professional and superior customer service we received from FBC!! We always received immediate respones and were never made to feel like we were asking too many questions. All the information was presented in a professional manner. We are so happy we chose FBC to help us with our new home needs!! Chera and Amy are the best!!!

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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December 22, 2017 at 2:20 PM
Recommend's Chera

Our First Home!

We submitted our application to FBC Mortgage on 11/27/17 and signed our CLOSING papers today (12/22/17). In less than a month, Chera and her awesome team (and our wonderful Real Estate Agent, Lisa R.) was able to get us through all of the steps of buying our very first home. They all were extremely responsive to my requests, concernsn and questions and they were always available when i needed them - even if it was on a weekend, holiday, or late evening. I highly recommend this wonderful team!

Brooke's Tip: Keep your head up - the paperwork DOES end... eventually! That's just part of purchasing a home. But Chera and her team will help you every step of the way.

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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November 29, 2017 at 2:40 PM
Recommend's Chera

Exceptional Team Work

I loved working with Team Chera! All three ladies were super kind, patient, and efficient. They made making the biggest decision of a lifetime as easy and seamless as possible. The worked holidays and crazy hours to make miracles happen! Would recommend them in a heartbeat!

Jacinda's Tip: Be kind to your loan officer and her office! I promise they are working hours most wouldn't tolerate to make your transaction happen!

FHA 30 Year Fixed Texas
Responds quickly
Loan met my needs

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November 02, 2017 at 4:18 PM
Recommend's Chera

Home Loan Experience

We started out by deciding we wanted to kick the idea around of purchasing a new home for our family. After a few months of tossing the idea around we decided to "go for it" Knowing it was going to be a long drawn out process and understanding credit issues could be a potential reason to be disappointed we ventured on. Our realtor- put us in contact with Chera McCall-Johnson...after a 15 minute discussion on the telephone and a few things that we put out on the table from the get go she told us....I can get this done. After we talked about it at home we decided to give Chera and her team the opportunity to make our dreams a reality. Chera and her team talked the project head on. Going back and forth and asking for documents, emails, texts, phone calls....everything you could imagine they achieved everything they set out to for us......from the initial first phone conversation. I texted Emily, Cherea, Amy throughout the entire process and they answered regardless of time,questions, concerns, anything. Even the silly things we asked......they answered. Never left our side no matter what. All the girls on Team Cherea I tip my hat to. Couldn't have done it without them. I was also very impressed with the knowledge these young ladies had......very comforting. I want to say what meant the most was Cherea McCall-Johnson was at closing with us to discuss anything other thing we had in mind. Without Cherea and her team we wouldn't be living the American dream. Thank you guys for all you're hard work. Team Cherea, Emily, and Amy...we love our home and you guys have a special place in our heart. Thank you all...The Soliz Family. Thank you FBC, Mortgage.

Antonio's Tip: Let Cherea and her team walk you through the process-----they will take care of everything for you. Thanks again The Soliz Family.

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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July 27, 2017 at 7:00 PM
Recommend's Chera

Great Service

Made it easy to get the loan even from a long way away.

Jimmy's Tip: Stay in touch and have your documents ready

VA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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July 26, 2017 at 1:43 PM
Recommend's Chera

Chera is AMAZING!!!!

I just purchased my second property using Chera as my lender. I had special circumstances the first time around and was told I couldn't get a loan. Chera did all the leg work and was able to get me the loan. And the second time around I had no idea I could have two VA loans at the same time. She is a lending Goddess!! I recommend her to all my friends and would never use anyone else!! She has gone above and beyond for me both times. Absolutely Amazing!!

VA 30 Year Fixed Texas
Closed on time
Loan met my needs

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July 11, 2017 at 1:57 AM

FHA home loan

This branch seems very disorganized. Always asking for multiple things that had already been given and not seeming to know what they have and what they still need.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the complex nature of your loan, we are required to ask for many documents that are submitted to multiple levels. If there was a duplicate request, we regret this miscommunication. We will use this experience as a training opportunity for our company.
FHA 30 Year Fixed Texas
Loan met my needs

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June 28, 2017 at 10:02 AM
Recommend's Chera

Excellent Customer Service

Chera did an amazing job of explaining the options to a first time home buyer like me. She was literally available for questions or concerns 24/7 on her personal cell. She went above and beyond to get me the best mortgage package and the lowest cash to close possible, even up to the last minute day of. I would recommend her and FBC to any home buyer that wants quality service and someone who is going to have your back through out the entire buying process.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 28, 2017 at 9:27 AM
Recommend's Chera

Tuscola house

Overall, it was a good experience.

Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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June 21, 2017 at 5:05 PM
Recommend's Chera

FBC Mortgage Review

Chera and her assistant Amy were good int he transaction. Chera does a great job at explaining everything to us and helped us along the way. There were times of frustration, but everything worked out and went through very well.

Charles's Tip: Be sure to ask questions along the way.

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

Share  
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