Chera McCall-Johnson

83% of customers would recommend Chera McCall-Johnson

Are you a customer of Chera McCall-Johnson?

Customer Reviews

4.3 of 5
6 Reviews
Responsiveness 80%
Product met needs 100%
Competitive rate 83%

Reviews for Chera McCall-Johnson

July 27, 2017 at 7:00 PM
Recommend's Chera

Great Service

Made it easy to get the loan even from a long way away.

Jimmy's Tip: Stay in touch and have your documents ready

VA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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July 26, 2017 at 1:43 PM
Recommend's Chera

Chera is AMAZING!!!!

I just purchased my second property using Chera as my lender. I had special circumstances the first time around and was told I couldn't get a loan. Chera did all the leg work and was able to get me the loan. And the second time around I had no idea I could have two VA loans at the same time. She is a lending Goddess!! I recommend her to all my friends and would never use anyone else!! She has gone above and beyond for me both times. Absolutely Amazing!!

VA 30 Year Fixed Texas
Closed on time
Loan met my needs

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July 11, 2017 at 1:57 AM

FHA home loan

This branch seems very disorganized. Always asking for multiple things that had already been given and not seeming to know what they have and what they still need.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the complex nature of your loan, we are required to ask for many documents that are submitted to multiple levels. If there was a duplicate request, we regret this miscommunication. We will use this experience as a training opportunity for our company.
FHA 30 Year Fixed Texas
Loan met my needs

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June 28, 2017 at 10:02 AM
Recommend's Chera

Excellent Customer Service

Chera did an amazing job of explaining the options to a first time home buyer like me. She was literally available for questions or concerns 24/7 on her personal cell. She went above and beyond to get me the best mortgage package and the lowest cash to close possible, even up to the last minute day of. I would recommend her and FBC to any home buyer that wants quality service and someone who is going to have your back through out the entire buying process.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 21, 2017 at 5:05 PM
Recommend's Chera

FBC Mortgage Review

Chera and her assistant Amy were good int he transaction. Chera does a great job at explaining everything to us and helped us along the way. There were times of frustration, but everything worked out and went through very well.

Charles's Tip: Be sure to ask questions along the way.

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs

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