Carolina Ortega

69% of customers would recommend Carolina Ortega

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Customer Reviews

3.9 of 5
14 Reviews
Responsiveness 71%
Product met needs 79%
Competitive rate 77%
Real Estate Pro Reviews 1

Reviews for Carolina Ortega

23 days ago at 10:15 PM
Recommend's Carolina

Highly efficient person

Dear Carolina, I thank God for having placed in my path such a special person to take care of the process of my house and to be our tireless defender, people like you who live planting, advocating and acting within the law so that people can be happy in this chaotic world of suffocating survival. Mrs. CAROLINA May God continue to watch over you, protecting you, blessing you and giving you the strength to help the people who come along your professional path who need your guidance and advice. My family Elka and my daughter Juanita pray daily for your existence, we eternally thank you for your great efforts in this cumbersome process that only you know how much you helped us get to the end. Lady CAROLINA we carry you in our hearts always!

Henry's Tip: Follow the loan officer recommendations.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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27 days ago at 11:04 PM
Recommend's Carolina

Outstanding

I would truly love to give an Tremendous SHOUT OUT to the ONE and only ,and only Carolina Ortega, omg where do I start ….loving, kind, patient, phenomenal, stellar, on fire 🔥. Carolina have giving me hope to not give up on my Home do to minor issues cause I lost hope after a year passed. Carolina comforted me and told me in the end it will be worth it and as I have reach to the end and I finally turned those keys to my home I am yelling on the top of my lungs to carolina and I am saying THANK YOU CAROLINA!!!!!!!!!!! It was worth the wait, it truly was. My home is beautiful in every stitch of hard work that was put into it on hot days and rainy days. I am truly blessed for you being in my life for this moment , I could have got any loan officer but God has giving me you. From the restless night and all the sacrifices I have made to get here you made it all come together. carolina I truly am greatful for you and what you have done not only for me but for my three little ones. Carolina My Love, My Heart May God continue to bless you cause You are who make families smile the moment they get that call that says YOU ARE APPROVE!!!!! Sincerely love you Thank Once more!!!! Don’t stop what your doing. God loves you.😘

Rebeca's Tip: Stay Amazing

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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28 days ago at 9:30 PM
Recommend's Carolina

House

Very helpful and profesional. Best experience ever

Antonio's Tip: She did awesome

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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Real Estate Professional
March 23, 2022 at 8:17 PM

RECOMENDADA AL 100%

Yo como Realtor de la familia Marcano Rivera quiero agradecerte el apoyo incondicional que en todo momento tuvimos contigo para llegar al cierre de esta casa, desde un principio sabias que no era un caso sencillo y eso no te detuvo para ayudar a cumplir este sueño tan preciado que ya muchos Originadores de Préstamo habían negado... en nombre de la familia: Dios te bendiga.

Amanda Paola's Tip: Desde el día 1 hasta el cierre estuvo en todo momento a disposición la de familia Marcano Franco

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 23, 2022 at 5:56 PM

Terrible

Communication was terrible. Didn’t give me information throughout the process, I had to wait for days to get an answer and charged me extremely high fees with a credit score of 750+. They said they would give me a credit that they deducted somewhere else. Stay away from this llace

Maria's Tip: Stay away from this place

Conventional 30 Year Fixed Florida
Closed on time

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January 29, 2021 at 9:02 AM

FBC loans/ customer service

Be truthful, email customer back/call, speak to client instead of sale person, took too long to close loan and drag out loan process if you can't close loan tell the Customer so they can have plan B. Charge customer discount points. Rates were lower and and same customer were calling from a different department to offer lower rate.

Annette's Tip: Better customer service with clients and be truthful. Offer customer different plan so they can choose.

FHA 30 Year Fixed Florida

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July 08, 2020 at 6:34 PM
Recommend's Carolina

Responsive and Caring

The whole process Carolina was very focused on making sure we got everything we needed done and was able to meet our expectations.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 24, 2020 at 7:04 PM

Customer service

Poor customer service. The loan processor was the only one to really take care of me and my concerns in a proper manner.

VA 30 Year Fixed Florida
Loan met my needs

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January 18, 2020 at 11:59 PM
Recommend's Carolina

Great

Nice woman and very profecional

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 07, 2019 at 9:58 AM
Recommend's Carolina

Lender review

Carolina Ortega was extremely helpful through out the entire process of securing the mortgage on the new home we were building. I couldn't have asked for more from her and her team. thank You!!

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 21, 2019 at 3:31 PM
Recommend's Carolina

Home Loan

Ms. Ortega was very professional and courteous at all times. She "walked" me through the process step by step as this was my first time assuming a home loan. She went above and beyond. I would recommend the personnel from FBC at any time.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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