Carolina Ortega

63% of customers would recommend Carolina Ortega

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Customer Reviews

3.5 of 5
8 Reviews
Responsiveness 63%
Product met needs 75%
Competitive rate 75%

Reviews for Carolina Ortega

January 29, 2021 at 9:02 AM

FBC loans/ customer service

Be truthful, email customer back/call, speak to client instead of sale person, took too long to close loan and drag out loan process if you can't close loan tell the Customer so they can have plan B. Charge customer discount points. Rates were lower and and same customer were calling from a different department to offer lower rate.

Annette's Tip: Better customer service with clients and be truthful. Offer customer different plan so they can choose.

FHA 30 Year Fixed Florida

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July 08, 2020 at 6:34 PM
Recommends Carolina

Responsive and Caring

The whole process Carolina was very focused on making sure we got everything we needed done and was able to meet our expectations.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 24, 2020 at 7:04 PM

Customer service

Poor customer service. The loan processor was the only one to really take care of me and my concerns in a proper manner.

VA 30 Year Fixed Florida
Loan met my needs

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January 18, 2020 at 11:59 PM
Recommends Carolina

Great

Nice woman and very profecional

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 07, 2019 at 9:58 AM
Recommends Carolina

Lender review

Carolina Ortega was extremely helpful through out the entire process of securing the mortgage on the new home we were building. I couldn't have asked for more from her and her team. thank You!!

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 21, 2019 at 3:31 PM
Recommends Carolina

Home Loan

Ms. Ortega was very professional and courteous at all times. She "walked" me through the process step by step as this was my first time assuming a home loan. She went above and beyond. I would recommend the personnel from FBC at any time.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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