Carl Hendrix

94% of customers would recommend Carl Hendrix

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Customer Reviews

4.7 of 5
67 Reviews
Responsiveness 97%
Product met needs 98%
Competitive rate 94%
24 days ago at 2:08 PM
Recommend's Carl

FBC First Rate Professionals

The entire mortgage team at FBC was both professional and personable. Each member provided information in a timely manner and responded to each question and concern quickly. The secure web site was easy to navigate and made the loan process seem less.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 09, 2017 at 10:58 AM
Recommend's Carl

Review for loan officer

Review for lender and loan officer

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 25, 2017 at 1:33 PM
Recommend's Carl

Nothing exceedingly bad or good to say

I had used Carl on a previous real estate transaction, so I went with him again. I felt like I had to reach out to him and his team often, to help guide my loan along. I didn't get really any personal connection with him at all, as I mostly communicated with his assistants and processors. I would've given him 4 stars had my loan my loan closed on the Friday I'd specifically asked for all along, vs the Monday after. I usually wouldn't be so specific, but I really tried hard to help in every way I could to get it done on time and I feel like there wasn't any real reason it couldn't have been done. It held up our moving process by a week and everything became rushed. Otherwise, the processor was really helpful and I had a good experience.

Kristin's Tip: Stay on top of them, make sure you're asking constantly if there is anything else you can do to help speed the process, otherwise it may take longer than necessary.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will use this experience as a training opportunity for our company.
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 26, 2017 at 10:20 AM
Recommend's Carl

Carl Has a Great Team

Carl and his team have been wonderful to work with & have made the whole process stress free. To start, I originally submitted my info on a Saturday of a holiday weekend, to my surprise Carl reached out to me later that day! Since then Carl and his team have been extremely accessible. They have been in constant contact with us to keep us in the loop and discuss next steps. What is even better is that not once did we have to go in to meet in person, everything was handled electronically - a huge time saver. I can not recommend Carl and FBC enough!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 26, 2017 at 9:51 AM
Recommend's Carl

First Time Home Buyer

Carl and his team have made this process so stress free! I originally submitted a request for a loan on a Saturday of a holiday weekend, and to my surprise, Carl called me later that day! Since then, Carl has been easy to reach if any questions arose. His team never missed a beat and were extremely accessible. Every step of the way, either Carl or someone on his team reached out to us to keep us in the loop or address next steps. What made our process even greater is not once did we have to arrange an in-person meeting. Every thing was handled electronically, this made it all SO much easier. I can not recommend using Carl & FBC enough!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 26, 2017 at 9:43 AM
Recommend's Carl

First Time Home Buyer

Carl and his team have made this process so stress free! I originally submitted a request for a loan on a Saturday of a holiday weekend, and to my surprise, Carl called me later that day! Since then, Carl has been easy to reach if any questions arose. His team never missed a beat and were extremely accessible. Every step of the way, either Carl or someone on his team reached out to us to keep us in the loop or address next steps. What made our process even greater is not once did we have to arrange an in-person meeting. Every thing was handled electronically, this made it all SO much easier. I can not recommend using Carl & FBC enough!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
May 26, 2017 at 9:42 AM
Recommend's Carl

First Time Home Buyer

Carl and his team have made this process so stress free! I originally submitted a request for a loan on a Saturday of a holiday weekend, and to my surprise, Carl called me later that day! Since then, Carl has been easy to reach if any questions arose. His team never missed a beat and were extremely accessible. Every step of the way, either Carl or someone on his team reached out to us to keep us in the loop or address next steps. What made our process even greater is not once did we have to arrange an in-person meeting. Every thing was handled electronically, this made it all SO much easier. I can not recommend using Carl & FBC enough!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 24, 2017 at 4:17 PM
Recommend's Carl

Great Team

Carl and his team were very fast, thorough, and informative throughout the entire purchase of our property. Everything was clearly explained to the extent that I never had any questions or concerns. They were even able to match a competitors rate.

Daniella's Tip: Always shop around and get multiple rates. The team is always helpful and willing to match a better rate if you have proof.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 28, 2017 at 10:25 AM
Recommend's Carl

Great Experience!

Very simple, easy process with great folks!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
April 03, 2017 at 11:05 AM
Recommend's Carl

HANDS DOWN BEST TEAM IN TOWN

TEAM HENDRIX WAS THE MOST AMAZING GROUP OF PROFESSIONALS WE COULD HAVE DEALT WITH. THANKS TO THEM OUR LOAN PROCESS WAS SMOOTH AND EASY. NONE OF THE NIGHTMARES WE HEARD FROM OTHER PEOPLE USING OTHER GROUPS. WE ARE BEYOND HAPPY AND SATISFIED WITH THE WHOLE PROCESS, RETURNED ALL OUR CALLS AND ANSWERED ALL OUR QUESTIONS. THANK YOU TEAM HENDRIX!!!

FHA Florida
Responds quickly

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February 17, 2017 at 6:39 PM
Recommend's Carl

Carl rocks!!!!

I recommend Carl and his team highly. Professional, responsive and honest.

Jumbo Florida
Closed on time
Responds quickly
Loan met my needs

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September 30, 2016 at 11:52 AM
Recommend's Carl

Stellar Team to work with

This is the second time i have worked with Carl and his team. Carl, Michelle Heller and Jennifer Collins are a tremendous group. VERY communicative I never found myself waiting around for answers. They always took the time to make sure i was up to date and i understood what was going on. Could not ask for better

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 29, 2016 at 5:19 PM
Recommend's Carl

Amazing!!

This entire process was very stressful but because of the amazing work of Carl & Michelle we had eveything we needed to close. Great team!! I would highly recommend FBC and Carl Hendrix and his team.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 06, 2016 at 2:32 PM
Recommend's Carl

Great Service, Engineered to Perfection

Carl and Team did a great job and closing went very smoothly!

Adam's Tip: I left a few messages for Loni that were replied via email , instead of phone call. To reduce work for both parties, sometimes a phone call is more appropriate. Nothing bad, but something to consider in the future.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 01, 2016 at 5:16 PM
Recommend's Carl

Carl and his team never fail!

I have closed 2 mortgages with FBC in 12 months. What an awesome group Team Hendrix is! Thanks to Carl, Jennifer, Loni and all the rest. Even when things got tense I knew I was in great hands. Everyone on the team supported me and kept me positive.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
August 25, 2016 at 11:09 PM
Recommend's Carl

Team Hendrix

Carl and his team were by my wife and I side for day one. Very professional and understanding. Team Hendrix made our dream come through.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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