Carl Hendrix

94% of customers would recommend Carl Hendrix

Are you a customer of Carl Hendrix?

Customer Reviews

4.7 of 5
66 Reviews
Responsiveness 97%
Product met needs 98%
Competitive rate 94%

Reviews for Carl Hendrix

7 days ago at 10:58 AM
Recommend's Carl

Review for loan officer

Review for lender and loan officer

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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22 days ago at 1:33 PM
Recommend's Carl

Nothing exceedingly bad or good to say

I had used Carl on a previous real estate transaction, so I went with him again. I felt like I had to reach out to him and his team often, to help guide my loan along. I didn't get really any personal connection with him at all, as I mostly communicated with his assistants and processors. I would've given him 4 stars had my loan my loan closed on the Friday I'd specifically asked for all along, vs the Monday after. I usually wouldn't be so specific, but I really tried hard to help in every way I could to get it done on time and I feel like there wasn't any real reason it couldn't have been done. It held up our moving process by a week and everything became rushed. Otherwise, the processor was really helpful and I had a good experience.

Kristin's Tip: Stay on top of them, make sure you're asking constantly if there is anything else you can do to help speed the process, otherwise it may take longer than necessary.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 26, 2017 at 10:20 AM
Recommend's Carl

Carl Has a Great Team

Carl and his team have been wonderful to work with & have made the whole process stress free. To start, I originally submitted my info on a Saturday of a holiday weekend, to my surprise Carl reached out to me later that day! Since then Carl and his team have been extremely accessible. They have been in constant contact with us to keep us in the loop and discuss next steps. What is even better is that not once did we have to go in to meet in person, everything was handled electronically - a huge time saver. I can not recommend Carl and FBC enough!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 26, 2017 at 9:51 AM
Recommend's Carl

First Time Home Buyer

Carl and his team have made this process so stress free! I originally submitted a request for a loan on a Saturday of a holiday weekend, and to my surprise, Carl called me later that day! Since then, Carl has been easy to reach if any questions arose. His team never missed a beat and were extremely accessible. Every step of the way, either Carl or someone on his team reached out to us to keep us in the loop or address next steps. What made our process even greater is not once did we have to arrange an in-person meeting. Every thing was handled electronically, this made it all SO much easier. I can not recommend using Carl & FBC enough!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 26, 2017 at 9:43 AM
Recommend's Carl

First Time Home Buyer

Carl and his team have made this process so stress free! I originally submitted a request for a loan on a Saturday of a holiday weekend, and to my surprise, Carl called me later that day! Since then, Carl has been easy to reach if any questions arose. His team never missed a beat and were extremely accessible. Every step of the way, either Carl or someone on his team reached out to us to keep us in the loop or address next steps. What made our process even greater is not once did we have to arrange an in-person meeting. Every thing was handled electronically, this made it all SO much easier. I can not recommend using Carl & FBC enough!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 26, 2017 at 9:42 AM
Recommend's Carl

First Time Home Buyer

Carl and his team have made this process so stress free! I originally submitted a request for a loan on a Saturday of a holiday weekend, and to my surprise, Carl called me later that day! Since then, Carl has been easy to reach if any questions arose. His team never missed a beat and were extremely accessible. Every step of the way, either Carl or someone on his team reached out to us to keep us in the loop or address next steps. What made our process even greater is not once did we have to arrange an in-person meeting. Every thing was handled electronically, this made it all SO much easier. I can not recommend using Carl & FBC enough!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 24, 2017 at 4:17 PM
Recommend's Carl

Great Team

Carl and his team were very fast, thorough, and informative throughout the entire purchase of our property. Everything was clearly explained to the extent that I never had any questions or concerns. They were even able to match a competitors rate.

Daniella's Tip: Always shop around and get multiple rates. The team is always helpful and willing to match a better rate if you have proof.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 28, 2017 at 10:25 AM
Recommend's Carl

Great Experience!

Very simple, easy process with great folks!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 03, 2017 at 11:05 AM
Recommend's Carl

HANDS DOWN BEST TEAM IN TOWN

TEAM HENDRIX WAS THE MOST AMAZING GROUP OF PROFESSIONALS WE COULD HAVE DEALT WITH. THANKS TO THEM OUR LOAN PROCESS WAS SMOOTH AND EASY. NONE OF THE NIGHTMARES WE HEARD FROM OTHER PEOPLE USING OTHER GROUPS. WE ARE BEYOND HAPPY AND SATISFIED WITH THE WHOLE PROCESS, RETURNED ALL OUR CALLS AND ANSWERED ALL OUR QUESTIONS. THANK YOU TEAM HENDRIX!!!

FHA Florida
Responds quickly

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February 17, 2017 at 6:39 PM
Recommend's Carl

Carl rocks!!!!

I recommend Carl and his team highly. Professional, responsive and honest.

Jumbo Florida
Closed on time
Responds quickly
Loan met my needs

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September 30, 2016 at 11:52 AM
Recommend's Carl

Stellar Team to work with

This is the second time i have worked with Carl and his team. Carl, Michelle Heller and Jennifer Collins are a tremendous group. VERY communicative I never found myself waiting around for answers. They always took the time to make sure i was up to date and i understood what was going on. Could not ask for better

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 29, 2016 at 5:19 PM
Recommend's Carl

Amazing!!

This entire process was very stressful but because of the amazing work of Carl & Michelle we had eveything we needed to close. Great team!! I would highly recommend FBC and Carl Hendrix and his team.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 06, 2016 at 2:32 PM
Recommend's Carl

Great Service, Engineered to Perfection

Carl and Team did a great job and closing went very smoothly!

Adam's Tip: I left a few messages for Loni that were replied via email , instead of phone call. To reduce work for both parties, sometimes a phone call is more appropriate. Nothing bad, but something to consider in the future.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 01, 2016 at 5:16 PM
Recommend's Carl

Carl and his team never fail!

I have closed 2 mortgages with FBC in 12 months. What an awesome group Team Hendrix is! Thanks to Carl, Jennifer, Loni and all the rest. Even when things got tense I knew I was in great hands. Everyone on the team supported me and kept me positive.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 25, 2016 at 11:09 PM
Recommend's Carl

Team Hendrix

Carl and his team were by my wife and I side for day one. Very professional and understanding. Team Hendrix made our dream come through.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 04, 2016 at 10:06 PM

Funded, but...

When you wait until the last minute, it only takes them a minute to ask for more documentation, right up until the day before closing! expect to jump through your butt the final week before closing, because even if you give than a month, the will wait until the last week and a half to process every thing!

Keye's Tip: I cannot recommend using them. While Carl, Jennifer and Kiel are great and personable, not everyone is! Loan Processor said she had an idea to "help me get some documents" from my online bank account while we were traveling, she wanted my password to access and get the information, then I could change my password!" Uh, NO!

Lender Response
We apologize for your experience with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with FBC Mortgage, LLC.
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 16, 2016 at 3:35 PM
Recommend's Carl

Orchard Hills

We cannot thank the entire FBC team enough for the support and guidance throughout the home building process.

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 17, 2016 at 10:54 PM
Recommend's Carl

Piece of mind

The Carl Hendrix team gave me and my wife piece of mind during the long back and forth process. They went above their role of responsibility and I appreciate them for it.

VA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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April 13, 2016 at 10:17 AM
Recommend's Carl

Great Experience!

My wife and I recently purchased our first home. Carl and his team made what would have been a scary experience a great one! Someone was always available to answer our questions and they were great at walking us through the whole process. They were very open about everything and I truly felt that they always had OUR best interests in mind. I highly recommend choosing FBC and Carl, you won't be disappointed!

Conventional Florida
Closed on time
Responds quickly
Loan met my needs

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April 10, 2016 at 10:16 AM
Recommend's Carl

Fantastic Service

FBC was incredibly helpful to me the entire process. Carl was very knowledgeable and gave me an honest opinion from start to finish. When I found a more competitive offer from a different lender I called FBC and they matched the offer and gave me a better origination fee. I would highly recommend FBC and Carl Hendrix and his team. They were always available to answer my questions, promptly returned my calls, and after closing followed up with me to ensure I had no concerns. I cannot say enough how easy and pleasant they made the whole process.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 06, 2016 at 11:10 AM
Recommend's Carl

I don't know what this means

Carl and his team did an excellent job.

ANDREW's Tip: listen to Carl and his excellent team.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 16, 2016 at 6:02 PM
Recommend's Carl

Miss

All staff at FBC Mortgage were very helpful & knowlegeable

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
February 03, 2016 at 11:46 AM
Recommend's Carl

Hollander home loan survey

Not sure what you're looking for but Carl and his staff were nothing but fabulous!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 25, 2016 at 1:10 PM
Recommend's Carl

Mortgage Loan

Carl and Loni were always very helpful. I received prompt responses to all my numerous questions, emails and phone calls. They were both excellent. I would definitely recommend them.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 05, 2015 at 9:07 PM

Supportive and Helpful

Carl Hendrix and Karen Wisnerski were incredibly helpful, knowledgeable and supportive, even when the mortgage process took interesting twists and turns! Kudos to both of them for providing outstanding service!

Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs

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August 03, 2015 at 11:35 AM
Recommend's Carl

Thank you Team Hendrix

The entire team was a pleasure to work with and made this a simple process for us. Thank you all for your support.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
June 05, 2015 at 6:49 AM
Recommend's Carl

Very Impressive Service!!!

Carl Hendrix and his team are commendable for their hard work! They had done a very impressive job in processing our loan (don’t be mistaken their periodic silence during the process, rest assured the whole Team is working so hard for you!). Our loan experience was smooth and peaceful--we were able to close and move to our new home as scheduled, for which my entire family was very glad and grateful! (Closing on time is very critical for us. To wonder if the loan will be closing-or-not, indeed can cause a high level of anxiety for prospective homeowners, and Team Carl Hendrix had helped alleviate our anxiety). …I would highly recommend FBC Mortgage--particularly the Carl Hendrix Team--to our friends, relatives, and to anyone looking for personal and professional service! We will always be grateful for FBC Mortgage--WELL DONE, Team Carl Hendrix! God bless you all.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 24, 2015 at 3:21 PM
Recommend's Carl

Excellent

Very professional staff. Carl is awsome from hello to congrats. I recommend and would use FBC Mortgage in the future.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
March 20, 2015 at 7:14 PM
Recommend's Carl

Carl Hendrix is the best

Carl is the man! I didn't think I would be able to obtain a loan and Carl made it happen. I will refer Carl to everyone I meet that is buying a home.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
March 09, 2015 at 8:50 PM
Recommend's Carl

Competitive rate - first class service!

Carl and the team at FBC worked to provide a competitive rate and associated fees. Carl always took the time to explain everything in a way that was easy to understand. The service the team provided was excellent and exceeded my expectations. The title company they used on my refi also made the process easy.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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