Reviews for Bryan Royal
My lender wasn't great at responding to emails. Especially after we closed. I asked a question about a charge that came out of my account half a dozen times and no response. I finally emailed another person from the office that I had contact with to see if she would respond. She did and I thanked her for her response. Bryan couldn't bother to respond to me but he was quick to thank her as well. Why couldn't he respond to my question that quickly?
Wendy's Tip: Respond to new home owners that are new to the process and not sure about what they are doing. Buying a new home is scary and a big purchase. Explain things more clearly.
Lender ResponseWe apologize for your experience with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with FBC Mortgage, LLC.
We had an excellent experience with FBC mortgage. They were very helpful in making sure all paperwork was completed quickly and properly. It was also easy to contact the office and get quick responses. They were all very friendly and spent time answering all our questions without rushing us. We highly recommend them!
Conventional 30 Year Fixed Florida
Fantastic Experience and Professionalism
I was a Loan Officer at one point in my life, and I can say with confidence that he is the most attentive and knowledgeable Loan Officer I have ever come across. He came highly recommended and I wasn't disappointed! His assistants/processors are great and timely as well. I will recommend FBC and specifically Bryan Royal for any mortgage related needs in the future.
Conventional 20 Year Fixed Florida
Bryan Royal and Loni Smith were great to work with, always returning my calls and emails. There were a few times I was about to give up, and Bryan and Loni were there to keep me going. FBC rocks!!!
Felicia's Tip: Know what's in your credit file.
FHA 30 Year Fixed Florida
I contacted FBC about refinancing my FHA loan and they did a great job. The refinance offer through Bank of America was awful compared to what FBC was able to do, and Bank of America led me in the wrong direction. Bryan Royal in the FBC Jacksonville office was extremely pleasant and easy to deal with, walking me through the whole process and keeping me updated and informed about my loan, and I would highly recommend anyone considering a FHA streamline refinance (or other loan) to go through FBC...they know what they're doing!
Re-financing a home loan can be very stressful and time consuming. FBC made this process as streamline as possible. Bryan Royal exceeded all of my expectations and personally made every effort possible to ensure I received the best rate and closed on time. I will definitely recommend FBC to my friends and will be happy to use them again in the future.
Other 30 Year Fixed Florida
Loan Officer Review
Bryan earned my respect from the beginning, and I knew my loan was in good hands. He was a privaledge to work with and would definitely look to him for another loan in the future. I highly recommend him to others, and appreciate someone with his honesty and integrity.
Kenneth's Tip: Listen to Bryan
FHA 30 Year Fixed Florida
816 Elmwood street
Overall the loan process was smooth and efficient. Special thanks and appreciation is given to Bryan Royal for his expertise in preparing my paperwork and keeping me updated on the progress of the loan process.
VA 30 Year Fixed Florida
Joel Jester Mortgage Loan
I was very happy with the service that I received during my loan application, approval, and closing process. Bryan Royal was very helpful, professional, and a great pleasure to work with. Stacy Morgan, whom I corresponded with during the loan approval process, was equally professional and helpful. I give FBC Mortgage my highest endorsement and I will not hesitate to refer any of my friends, family, or colleagues, who are in the market for a home mortgage loan.