Ann Kelly

100% of customers would recommend Ann Kelly

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Customer Reviews

4.9 of 5
11 Reviews
Responsiveness 100%
Product met needs 100%
Competitive rate 100%

Reviews for Ann Kelly

October 15, 2013 at 10:39 AM
Recommends Ann

Excellent service!

I had a complicated situation and Ann and Vivian were amazing with immediate responses to phone calls and emails. They navigated my FHA file with a previous short sale, bk, prior low appraisal, FHA case transfer from different lender, and unique rental situation like professionals. When I introduced the FL Mortgage Credit Certificate Program to Ann, the entire office was approved for the program by the end of the day! The closing was in another city because the sellers had relocated and all docs were there in the early morning and it was super smooth. I can't say enough good things about Ann and Vivian and highly recommend. Im a homeowner again! :)

MICHAEL's Tip: If you are transferring an fha case # from a prior lender,start early bc it can take up to 2 weeks for turnaround from fha/hud, which is out of the lenders control.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 14, 2013 at 4:31 PM
Recommends Ann

Great experience.

Ann helped us get a mortgage for our home purchase. We did most of our correspondence through email. She was great to work with. Answered our questions quickly. The rate was great (2.5% for 15year loan). And no surprise fees or anything.

Conventional 15 Year Fixed
Closed on time
Responds quickly
Loan met my needs

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June 12, 2013 at 9:49 AM
Recommends Ann

Professional and Smooth Refinance

I was a bit skeptical about using an "online" mortgage service for my recent refinance, but the professionalism and time that Ann Kelly took to answer all my questions put my mind at ease. Ms. Kelly was helpful and available every step of the way. She provided all the options and refinance choices and explained them all clearly and in detail. Home Loans Today also provided the best rate I could find at the time. I also choose to use the mobile notary signing service suggested by Ms. Kelly and the person that came to my home was also professional and helped us discover some errors in our paperwork (that we fixed the next day by Home Loans Today). Overall the process was painless (as painless as submitting and signing several hundred pages of documents can be...) and professional and I highly recommend Home Loans Today.

Conventional 30 Year Fixed
Closed on time
Responds quickly
Loan met my needs

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June 06, 2013 at 2:52 PM
Recommends Ann

Very competitive interest rate but agonizingly detailed application process

The loan officer, Ann Kelly, was excellent -- very friendly and very professional. FBC Mortgage, doing business as Home Loans Today on the Internet, is a direct lender but they apparently do not usually retain the loan or the loan servicing. The loan approval process was much more detailed and nit-picky than necessary in my opinion. Our loan/ value was 0.363 (275% equity)with a high credit score, yet there were many requests for additional documentation. My conclusion is that the underwriter was inexperienced and was requesting extra information to avoid making a mistake.

Shuler's Tip: Have all of your financial information well organized and be prepared to provide tax returns, 1099 forms, pension information, etc.

Conventional 15 Year Fixed
Closed on time
Responds quickly
Loan met my needs

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April 29, 2013 at 12:48 PM
Recommends Ann

Great to work with

Home Loans Today and Ann Kelly were very easy to work with. Not only did they have the lowest rate for my situation, but the process went quickly and smoothly which is often difficult because I am self employed and more documentation is necessary for refi's. Ann (and everyone) was very responsive.

Conventional 20 Year Fixed
Closed on time
Responds quickly
Loan met my needs

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March 07, 2013 at 8:59 AM
Recommends Ann

Topnotch

Ann Kelly from Home Loans Today made the process easy, and she ensured I got the product to best meet my needs. She delivered with a very competitive rate and prompt, professional service. I highly recommend her and Home Loans Today.

Conventional 15 Year Fixed
Closed on time
Responds quickly
Loan met my needs

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March 05, 2013 at 4:58 PM
Recommends Ann

Very Pleased

Very smooth process and good communication. Home Loans Today offered a low rate and low costs on my refinance. Would highly recommend.

Conventional 15 Year Fixed
Closed on time
Responds quickly
Loan met my needs

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January 31, 2013 at 5:50 AM
Recommends Ann

Outstanding customer service!

Ann Kelly and her associate Nina were of the highest quality of a customer service experience. When questions from the underwriters arose they were responsive and provided explanations that cleared items quickly. I highly reccommend this team. Seamless refinance.

Ron's Tip: Financing these days requires mountains of documentation and questions...the quicker you respond, the quicker your loan will likely close. This processing team did their job well.

Conventional 15 Year Fixed
Closed on time
Responds quickly
Loan met my needs

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January 20, 2013 at 8:10 AM
Recommends Ann

Fast and easy

Homes Loans Today offered the best rate with low closing costs. Ann was friendly and courteous through the entire process. She always followed up with answers to my questions quickly. I started the process in late Nov and closed right after Christmas. The title agent said it was a remarkably easy closing. I would definitely recommend Home Loans Today!

Conventional 15 Year Fixed
Closed on time
Responds quickly
Loan met my needs

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January 07, 2013 at 9:25 AM
Recommends Ann

Smooth fast refinance. Highly recommended!

Fast refinance, great low rate! No surprises, all phone calls returned promptly, on time closing, highly recommended!

Conventional 15 Year Fixed
Closed on time
Responds quickly
Loan met my needs

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October 23, 2012 at 11:51 AM
Recommends Ann

They made the process so painless!!!!

Ann Kelly walked me through the whole process and was great to work with. Great communications, fast responses, and did it have me jumping through hoops at the last minute as I have experienced elsewhere. I would highly recommends ping business with Ann and Home Loans Today!!

Robert's Tip: Gather up all the paperwork you need and send in ASAP to get the underwriting process moving.

Conventional 30 Year Fixed
Closed on time
Responds quickly
Loan met my needs

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