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Reviews for Andrew Pennink
Superb Service
Reached out to Andrew late afternoon on the weekend, and although he had short notice, within minutes he proceeded to work and initiated the steps of the loan process. From Pre-Approval all the way to Closing, he provided guidance and answered every question promptly along the way. Excellent job and hopefully everyone can end up with an Andrew!
VA NorthCarolina
Double Check Everyone and Everything at Jet, besides Andrew
Jet homeloans was offering a very good deal in todays mortgage climate. It was one of the reasons I choose to go with Jet. Andrew Pennink was knowledgeable, helpful and seemed to want to get the best deal for me. However everyone else I dealt with at Jet was not helpful, and they used the complexity of the contract that left me missing out on almost $2k at closing. During underwriting they rolled the $2k I had put down to secure the contract into the overall amount, something I did not want to do, and was not the financial plan I would have ever chosen. They did not consult me about doing it, and even during closing when I contacted Andrew, he was perplexed that this occurred. The only reason I am not giving Jet a lower score is because of Andrew, he was helpful and I wish I could have only worked with him as I would have been much happier with the process.
David's Tip: Only deal with Andrew for as much as you can, if during the process you are dealing with someone else, don't trust them and lean on Andrew for any and all things you don't feel 100% comfortable with.
VA 30 Year Fixed NorthCarolina
Loan Process
Andrew was SUPERB. He was always willing to assist and was available 24/7's. He did everything to ensure we qualified. Trulya professional and one of the best; if not the best around.
FHA 30 Year Fixed NorthCarolina
One of the best
Andrew is one of the best out there, he communicates very well about anytbung you need and can reassure you about any questions you have.
USDA Other NorthCarolina
Horrible lender
Andrew lack communication, effectiveness, as well as diligence. If it wasn’t for the builder Giving more incentives for us to stay with jet home loans we would have canceled our loan due to him. I wouldn’t recommend him what so ever. He even stated that he got us a good deal, but that is wrong. Another lender got us a good deal, and he was forced to match it after he had told us that that was not realistic.
Myheim's Tip: Go to another lender
Lender Response
Mr. Grady, thank you for sharing your experience with us. Exceeding our customer’s expectations is the core mission of our company and we are sincerely sorry we failed to exceed yours. I personally handed your feedback over to the leadership team to make us better. If you would like to discuss your experience further, I am available and ready to listen. Please call me at 407-284-4893 or email us at [email protected]. Our hours of operations are Monday through Friday 8am to 6pm (EST)VA 30 Year Fixed NorthCarolina
Mrs. Washington
Andrew and his team were absolutely amazing. They were very informative and supportive. They kept me informed of every step and the website they use is so user friendly. Love the loan tracker. Thank you so much for all you and your team do.
Marcy's Tip: Helpful and supportive team who answer all questions and have great response time.
VA 30 Year Fixed NorthCarolina
Not a good fit for investors
Andrew and his team are very nice people. However, there was enough miscommunication and confusion amongst the Jet team that it was not a smooth process. Would not recommend using for investor properties. They were utilized due to enough incentives from the builder. Recommend they find other lenders instead of most big box providers. The rates were awful, but that is likely due to the Fed jacking up the rates.
Conventional NorthCarolina
lack of communication
I felt like there was some miscommunication. We wanted to lock in our interest rate when it was lower. I heard we had 90 days before closing and I heard we had 60 days before closing. We didn't get it locked in until 2 weeks before closing. The rate was very high. Andrew said it was the builder taking too long. However, other people I've spoken to said that's not true. I'm disappointed in our high interest rate. My realtor and myself sent numerous emails and calls trying to get locked in sooner. I feel like the loan processor had our back. I'm just not sure anyone else did.
FHA 30 Year Fixed NorthCarolina
Angels on Time
Jet homeloans whole Team rock. This Team was amazing from the beginning to the end. Very professional, call back immediately, explained everything step by step. This Team didn’t walk behind me, in front of me yet they walk beside me until I closed! I love it. I was nervous, scared and didn’t know what to expect, little did I know they were my Angel Team there with me all along! This was a smooth transaction and I’m grateful and thankful for the whole Team! Two words: Jet Homeloans rock, well three! Lol Thank you
Tamika's Tip: If you want a Team that cares, ready to respond back in timely matter, and get the job done called Jet Homeloan, LLC!
Conventional 30 Year Fixed NorthCarolina
Andrew Pennink is one outstanding professional and I would recommend Andrew to anyone needing a mortgage.
Andrew could not have been more helpful to Dena and me. Always there to answer any questions and calm the waters.
VA NorthCarolina
Home Loan
We had a great experience applying for a home loan through Jet Homeloan. Everyone we dealt with were very helpful, especially Andrew Pennick. He accepted all our calls, texts and emails at all times. He always explained the process to us. Thank you Andrew and Jet Homeloan for your assistance in helping us purchase our dream home.
SORRELL's Tip: Always ask questions.
Conventional 30 Year Fixed NorthCarolina
Outstanding Customer Service with no Surprises
My wife and I recently closed on a home with JET Home Loans. Due to the nationwide building materials shortage, our process was extended by five months. Andrew was always easily accessible and provided regular updates on the status of our home during the entire eight-month process. The Jet website was easy to use and upload documents, and Andrew had our loan very well organized on the site. At no time did I feel I was being ignored or being denied information. Andrew was a straight shooter from day one and he greatly helped ease the angst and stress we incurred from the building delay. Andrew and Jet are recommended with utmost enthusiasm!
FHA 30 Year Fixed NorthCarolina
Top Notch!
Andrew with JetHome Loans was superb. I can’t say enough good things about him. He explained the loan process to me, made it clear to understand. Through the whole process he was always available for any question I had. There was never a time when I had a question that I had to wait for a long period of time for a response. He was quick to respond and just a all around great guy. I hope others are as lucky as I was to have Andrew in my corner going the distance to help me with my loan.
USDA 30 Year Fixed NorthCarolina
Great Experience
Great experience all around!
Conventional 30 Year Fixed NorthCarolina
Jet home Loan
Everyone that I had contact with at Jet Home Loans were so helpful, knowledgeable and friendly. They walked you through each step and had everything ready as we went through the sale.
Robert's Tip: Ask about the appraisal early. Appraisers are running behind don't let them hold up your buy.
Conventional 30 Year Fixed NorthCarolina
Professional service
Andrew was great. He constantly stayed in contact with me and helped through any problems that arose throughout the loan process. Highly recommend!
VA 30 Year Fixed NorthCarolina
One of the best!
Andrew, along with the team at Jet loan went above and beyond to accommodate my husband and I. Andrew from day one was available every time I called and answered all my questions and concerns. As a result of his willingness to be available, we found it very easy to put our trust in this company. The whole process was smooth, kept us informed of everything going on and most importantly explained every step of the way. Anyone who makes time for their customers, the way Andrew came through for me, deserves my business. If you want fast and efficient on your side, Andrew is your go to lender for all things home loans!
VA NorthCarolina
Great loan service
It was a great experience working with Andrew Pennink and the team at Jet Homeloans team. They were very responsive and I got a very competitive loan package. I will be using their team again in the future.
Conventional 30 Year Fixed NorthCarolina
Amazing
Andrew and his team were amazing to work with! Quick, courteous, and extremely professional. He got my husband and I closed in less than 30 days! During this market it’s unheard of! I would recommend Andrew to anyone looking to purchase a home! The ease of the online application process and to be able to see everything going on with your loan is great. Getting up to date information as soon as it happens . I would give Andrew and jet a million stars if I could. 1000000/10 would definitely recommend!
Conventional 30 Year Fixed NorthCarolina
