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Reviews for Ana Maria Tcherassi Stevens
Florida Home
We were very grateful to have Ana Maria work with us. Ana Maria was very professional and stayed on top of things. We believe If it were not for Ana Maria, we would have not had the opportunity to purchase our home.
Teresa's Tip: It is very helpful to understand the process as we went step by step.
FHA 30 Year Fixed Florida
Felt Cared For
From the very first phone call to the last I felt like Ana Maria and her team treated me like a dear family member. Everyone was so patient, thorough, responsive and truly concerned for our success in obtaining this loan.
Nona's Tip: Ask whatever question you want. You will never be treated as though your question is dumb.
FHA 30 Year Fixed Florida
Excelent
Ana was very professional, the attention was always the best. Thanks
Conventional Florida
Nice Start
The beginning process to get our loan was nice and easy, however one it went to processing was a nightmare. I had to write numerous letters explain the simplest things, there was little o no communication between the processor and my realtor despite my realtors persistence, and the worst was when the processor contacted my husbands work and told his coworkers that they need some paperwork (repeatedly) and told these coworkers that if they didn't have that paperwork then my husband and I would not be eligible for the loan. That upset me for many reasons! first of all we have previously been approved through you for a loan that was $100K more than this one so I know we could be approved. Secondly, and most important, that is our personal information and not that of his coworkers! I am not sure but I think that is in direct opposition to some privacy laws and/or rights that we as the consumer should have in dealing with your company. Those particular coworkers (with whom were the absolute worse people to say this to for various personal reasons) couldn't wait to tell my husband that it was said. I asked the processor if she had said that to them and she did confirm that she had like it was nothing. As you can tell I am still very upset over this matter
Nicholas's Tip: if you like your personal information to stay personal, use someone else
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the complex nature of your loan program and the changes in circumstances, we are required to ask for many documents that are submitted to multiple levels. If there was a duplicate request, we regret this miscommunication. FBC, under strict guidelines, does not share personal information. However, we are under obligation to obtain verification of employment as part of the closing process. We will use this experience as a training opportunity for our company.Conventional 30 Year Fixed Florida
Happy customer
Our loan was FHA at first but had to be changed and added another person on our loan we had Ana and her staff all over the place my family was very effected by Hurricane Harvey in Texas and needed a new home and fast. Ana and her team made it happen we have a beautiful home and in such a reasonable amount of time she made the process quick and easy! Deff would recommend her anytime and all the time! Thank u so much for the opportunity to work with you all!
Conventional 30 Year Fixed Florida
Home Loan
Ana Maria was very professional at all times and very responsive to all my e-mails. She made the process done in time. I will recommend her and use her myself again as well in the near future!
FHA 30 Year Fixed Florida
Elizabeth's review
Anna Maria & her staff are the best in their field. They were with me all the way and right on time..As what all my friends say...and its true! Excellent service....I salute you all..Anna Maria, Lisa Stewart & Stephanie!!! ...Elizabeth G.
Conventional 30 Year Fixed Florida
Ana maria
Ana Maria su atencion fue excelente. Siempre estubo pendiente de nosotros.oportuna. efectiva. amable.estamos muy agradecidos con uds y ella. y muy felices en nuestra casa
Julio's Tip: Se los recomiendo
Conventional 30 Year Fixed Florida
Rockstar!
Ana & Stephanie, are awesome! Very helpful, respectful, have and tons of patience, and honest about it too. Thank you so much.
Conventional 30 Year Fixed Florida
Home Loan
Ms. Stark was excellent. She was on top of everything and never missed a beat. She was available to assist us whenever we had a question or concern. If it would not have been for her attentiveness to every detail, commitment, and constant communication with us, I don't think we would made it through the process. Thanks to her we are the owners of our new home.
Conventional 30 Year Fixed Florida
Amazing Job!
This was my first home purchase, and Anna Maria went above and beyond to make our dream a reality. I'm self employed so needless to say it required a unique effort from a loan officer and Anna Maria got it done! Thank you for everything.
Conventional 5/1 Adjustable Rate Mortgage (ARM) Florida
Excellent customer service
Ana Maria is a true professional. She was very informative and always seemed to have our best at interest at heart. She was very calm and reassuring through the entire process. She also always responded to any emails or calls within a timely manner. We appreciated the time and effort she put into our file.
Conventional 30 Year Fixed Florida
EXCELLENT SERVICE – VERY PROFFESSIONAL
I was very impressed with Ana Maria from my initial introduction. She explained the process very clearly and stayed with me through to the end. During the process we had many things to do at the last minute to be on time for our closing date. Ana Maria was always there for me on a daily basis coordinating and answering my calls e-mails and messages promptly .She always kept me updated with my status or any future needs so that I had time to prepare and respond. She was excellent in my opinion and I would not hesitate in recommending her to assist you with a mortgage. I will be definitely be contacting her again when I buy my next home. Thanks Ana Maria
Other 5/1 Adjustable Rate Mortgage (ARM) Florida
BEST CUSTOMER SERVICE!!!
Nothing better than feeling that you are working with someone that you can really trust, that is always willing to go the extra mile to help you and that's Ana Maria! She worked very closely with us and always kept us informed of the entire process even on her days OFF, she made herself available. It wows me how professional and dedicated she is. She made this process easier and not so overwhelming. I will highly recommend Ana Maria for loans needs. Thank you Ana Maria!!
FHA 30 Year Fixed Florida
Excellent and prompt service !
Ana Maria was extremely helpful in organizing an expedited process to get the mortgage loan approval ready for the target closing date of Feb 28 (less than 25 days from the application initiation)
Francisco's Tip: The key is open and continuous communication. She provided us an effective coaching to complete the complex documentation related to our application.
Conventional 30 Year Fixed Florida
