Through my past experience professionally and personally I am very aware of how stressful the mortgage process can be. The loan officer is the one person who has the greatest impact on whether the client experience in the end is a positive or terrible one. In our first meeting with Jamie, my wife and I were very confident that he would provide us with expert advice, he would work with us and for us to achieve our goal, and that he genuinely cared about what was best for us. We can honestly say that Jamie and Emily exceeded those expectations. They turned a typically difficult process from complex to simple. They were a pleasure to work with and were available anytime we had a question or concern. Jamie was extremely knowledgeable and covered all FBC options and solutions that made sense for our situation. He was very attentive, listened to what was important to us, and customized numerous options for us until we were 100% satisfied. He provided us exceptional service by letting us know all the options we had and took the time to explain any complexities and highlighted reasoning behind them. FBC lending should be very proud to have employees like Jamie and Emily. My wife and I greatly appreciated their professionalism and expertise. We will definitely be calling them in the future when we decide upgrade.